Berkley Aspire (a Berkley Company)
Overview
Account Manager
at
Berkley Aspire (a Berkley Company) Join to apply for the Account Manager role at Berkley Aspire. Berkley Aspire is an excess & surplus lines insurer of commercial risks, and an operating unit of WR Berkley, a publicly traded global insurer founded in 1967. Responsibilities
Under moderate supervision, the Account Manager will handle a range of client inquiries, from basic to complex, regarding insurance policies written for Berkley Aspire and Berkley Connect trading partners. This role is essential for maintaining client satisfaction and ensuring the smooth operation of the Customer Sales and Service Center. Work closely with insureds and agents to service insurance policies written for Berkley Connect trading partners with Berkley sister companies. Serve as the primary point of contact for agents, underwriters, and clients who have placed business with Berkley Customer Sales and Service Center. Service multiple lines of admin and non-admitted business including, but not limited to, General Liability, Property, Business Auto, Workers Compensation, Inland Marine, Commercial Umbrella, Excess Liability, Professional Liability, Pollution Liability, Product Recall, Directors & Officers, and Employment Practices Liability. Enter and maintain policy transactions in Berkley Connect’s Agency Management System. Manage policy premium billings and accounts receivable. Develop the ability to answer both basic and complex inquiries. Handle all inquiries that require a license. Answer client questions via phone, email, chat, text, and Self-Service Portal. Ensure compliance with Standard Lines and Surplus Lines regulations in the placement of Surplus Lines policies. Respond promptly and professionally to incoming phone calls, chats, emails, and texts through the Self-Service Portal. Identify new possible risks through communications with insureds and pass that information to the correct internal partners (e.g., Underwriting). Cross-sell/up-sell potential and existing insureds. Complete special projects assigned by management. Qualifications
Bachelor’s degree or equivalent combination of education, training, or progressive experience. Three or more years of insurance experience. Two or more years of customer service or account management experience. Property and Casualty insurance licenses are preferred or ability to obtain and maintain license. Excess and Surplus Lines experience is a plus. Willingness to obtain and maintain a license if needed. Strong understanding of insurance concepts and market forces. Excellent customer service skills. Well-organized with the ability to prioritize tasks and meet deadlines. Good oral and written communication skills. High attention to detail. Proficiency in Microsoft Office suite of applications (Word, Excel, etc.). Ability to type 60+ words per minute. Results-oriented, focusing on outcomes and delivering on commitments and deadlines. Team-oriented, with a willingness to provide and receive open, honest, respectful, and constructive feedback. Accuracy and thoroughness in work. Technical proficiency and the ability to learn and apply new skills. Strong problem-solving skills and the ability to assess situations and find effective solutions. Maintain a high level of product knowledge to provide accurate information. Provide guidance on products and services, ensuring clients understand their options. Additional details
Travel: Rare. Note: This role description reflects responsibilities and qualifications for the Account Manager position at Berkley Aspire and does not imply sponsorship for employment visas.
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Account Manager
at
Berkley Aspire (a Berkley Company) Join to apply for the Account Manager role at Berkley Aspire. Berkley Aspire is an excess & surplus lines insurer of commercial risks, and an operating unit of WR Berkley, a publicly traded global insurer founded in 1967. Responsibilities
Under moderate supervision, the Account Manager will handle a range of client inquiries, from basic to complex, regarding insurance policies written for Berkley Aspire and Berkley Connect trading partners. This role is essential for maintaining client satisfaction and ensuring the smooth operation of the Customer Sales and Service Center. Work closely with insureds and agents to service insurance policies written for Berkley Connect trading partners with Berkley sister companies. Serve as the primary point of contact for agents, underwriters, and clients who have placed business with Berkley Customer Sales and Service Center. Service multiple lines of admin and non-admitted business including, but not limited to, General Liability, Property, Business Auto, Workers Compensation, Inland Marine, Commercial Umbrella, Excess Liability, Professional Liability, Pollution Liability, Product Recall, Directors & Officers, and Employment Practices Liability. Enter and maintain policy transactions in Berkley Connect’s Agency Management System. Manage policy premium billings and accounts receivable. Develop the ability to answer both basic and complex inquiries. Handle all inquiries that require a license. Answer client questions via phone, email, chat, text, and Self-Service Portal. Ensure compliance with Standard Lines and Surplus Lines regulations in the placement of Surplus Lines policies. Respond promptly and professionally to incoming phone calls, chats, emails, and texts through the Self-Service Portal. Identify new possible risks through communications with insureds and pass that information to the correct internal partners (e.g., Underwriting). Cross-sell/up-sell potential and existing insureds. Complete special projects assigned by management. Qualifications
Bachelor’s degree or equivalent combination of education, training, or progressive experience. Three or more years of insurance experience. Two or more years of customer service or account management experience. Property and Casualty insurance licenses are preferred or ability to obtain and maintain license. Excess and Surplus Lines experience is a plus. Willingness to obtain and maintain a license if needed. Strong understanding of insurance concepts and market forces. Excellent customer service skills. Well-organized with the ability to prioritize tasks and meet deadlines. Good oral and written communication skills. High attention to detail. Proficiency in Microsoft Office suite of applications (Word, Excel, etc.). Ability to type 60+ words per minute. Results-oriented, focusing on outcomes and delivering on commitments and deadlines. Team-oriented, with a willingness to provide and receive open, honest, respectful, and constructive feedback. Accuracy and thoroughness in work. Technical proficiency and the ability to learn and apply new skills. Strong problem-solving skills and the ability to assess situations and find effective solutions. Maintain a high level of product knowledge to provide accurate information. Provide guidance on products and services, ensuring clients understand their options. Additional details
Travel: Rare. Note: This role description reflects responsibilities and qualifications for the Account Manager position at Berkley Aspire and does not imply sponsorship for employment visas.
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