Pacer Group
Overview
Job Title: Sales Account Manager I, Location: Plano, TX (5601 Headquarters Drive, Plano, TX 75024), Duration: 5+ Months Shift: 1st Shift Monday to Friday Training Period: Approximately 4 weeks Position Overview
The Sales Account Manager I (Growth and Retention Specialist) is a strategic, customer-facing role responsible for protecting and expanding the existing customer base. This role is a critical part of our customer retention strategy, proactively engaging customers throughout their renewal lifecycle to ensure continued value and long-term partnership. Beyond transactional renewals, this position serves as a trusted advisor—understanding customer goals, addressing challenges, and identifying opportunities to upsell and cross-sell additional products or services. The ideal candidate is customer-focused, commercially driven, and capable of independently managing renewal conversations while delivering positive outcomes for both the customer and the business. Key Responsibilities
Own the Renewal Process
Manage the full renewal lifecycle from initial outreach through contract execution. Proactively engage customers ahead of renewal dates to ensure timely and seamless renewals. Address customer concerns and mitigate potential churn risks. Drive Growth Opportunities
Identify and act on upsell and cross-sell opportunities by understanding customer needs and business objectives. Effectively articulate product value and recommend solutions that enhance customer success. Negotiate & Problem Solve
Lead commercial discussions, including pricing and contract negotiations. Resolve objections and challenges tactfully to secure successful renewal outcomes. Serve as a Customer Advocate
Build strong, long-term customer relationships as a trusted advisor. Communicates customer feedback, needs, and risks to internal stakeholders. Cross-Functional Collaboration
Act as the primary liaison between customers and internal teams (Sales, Customer Success, Operations, etc.). Escalate complex issues as needed to ensure prompt and effective resolution. Process Adherence & Improvement
Follow established renewal and account management processes. Contribute insights and feedback to continuously improve renewal workflows and customer experience. Required Qualifications
Experience
1-4+ years of experience in renewals, account management, or inside sales. B2B, SaaS, or technology industry experience strongly preferred. Proven success in retaining and expanding customer accounts. Skills & Competencies
Communication & Negotiation: Strong verbal and written communication skills with the ability to influence and negotiate effectively. Customer Focus: Passion for customer satisfaction and long-term relationship building. Organization & Time Management: Ability to manage a high volume of accounts, tasks, and deadlines. Technical Proficiency: Experience with Salesforce or a similar CRM required. Proactive & Self-Motivated: Takes initiative and ownership of responsibilities and targets. Team-Oriented: Collaborative mindset with the ability to work cross-functionally to drive customer success.
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Job Title: Sales Account Manager I, Location: Plano, TX (5601 Headquarters Drive, Plano, TX 75024), Duration: 5+ Months Shift: 1st Shift Monday to Friday Training Period: Approximately 4 weeks Position Overview
The Sales Account Manager I (Growth and Retention Specialist) is a strategic, customer-facing role responsible for protecting and expanding the existing customer base. This role is a critical part of our customer retention strategy, proactively engaging customers throughout their renewal lifecycle to ensure continued value and long-term partnership. Beyond transactional renewals, this position serves as a trusted advisor—understanding customer goals, addressing challenges, and identifying opportunities to upsell and cross-sell additional products or services. The ideal candidate is customer-focused, commercially driven, and capable of independently managing renewal conversations while delivering positive outcomes for both the customer and the business. Key Responsibilities
Own the Renewal Process
Manage the full renewal lifecycle from initial outreach through contract execution. Proactively engage customers ahead of renewal dates to ensure timely and seamless renewals. Address customer concerns and mitigate potential churn risks. Drive Growth Opportunities
Identify and act on upsell and cross-sell opportunities by understanding customer needs and business objectives. Effectively articulate product value and recommend solutions that enhance customer success. Negotiate & Problem Solve
Lead commercial discussions, including pricing and contract negotiations. Resolve objections and challenges tactfully to secure successful renewal outcomes. Serve as a Customer Advocate
Build strong, long-term customer relationships as a trusted advisor. Communicates customer feedback, needs, and risks to internal stakeholders. Cross-Functional Collaboration
Act as the primary liaison between customers and internal teams (Sales, Customer Success, Operations, etc.). Escalate complex issues as needed to ensure prompt and effective resolution. Process Adherence & Improvement
Follow established renewal and account management processes. Contribute insights and feedback to continuously improve renewal workflows and customer experience. Required Qualifications
Experience
1-4+ years of experience in renewals, account management, or inside sales. B2B, SaaS, or technology industry experience strongly preferred. Proven success in retaining and expanding customer accounts. Skills & Competencies
Communication & Negotiation: Strong verbal and written communication skills with the ability to influence and negotiate effectively. Customer Focus: Passion for customer satisfaction and long-term relationship building. Organization & Time Management: Ability to manage a high volume of accounts, tasks, and deadlines. Technical Proficiency: Experience with Salesforce or a similar CRM required. Proactive & Self-Motivated: Takes initiative and ownership of responsibilities and targets. Team-Oriented: Collaborative mindset with the ability to work cross-functionally to drive customer success.
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