WSC, Inc. (Whits Corporation)
Vendor Relationship Manager
WSC, Inc. (Whits Corporation), Bridgeton, Missouri, United States, 63044
Vendor Relationship Manager (VRM)
Department: Operations
Reports To: VP of Operations
Role Summary The Vendor Relationship Manager is responsible for building and maintaining WSC’s vendor network so that we can consistently service low-volume, constrained, and hard‑to‑manage locations with 98%+ on‑time performance. This role focuses primarily on sourcing and approving new high-quality vendors while also consistently appreciating and engaging top-performing vendors to keep them loyal and aligned with WSC’s standards.
Time allocation: ~90% sourcing / ~10% vendor appreciation & touches.
Key Outcomes (12‑Month Targets)
Vendor network size increased by ~35% vs baseline.
Coverage improved in the top 15 currently underserved states.
Vendor‑driven on‑time service ≥ 98%.
Top vendors (by volume and margin) are consistently touched weekly and monthly, with all interactions logged.
Send surveys for NPS and report results monthly to leadership.
Vendor Quality Criteria (Non‑Negotiable)
Communication speed: Responds within
Service performance: Demonstrated 98%+ on‑time service (references / early performance / ops feedback).
Willingness for non‑standard streams: Comfortable handling low‑volume streams and constrained locations.
Documentation quality: Consistently provides photos, tickets, POD, and WORM‑compliant documentation.
Pricing discipline: Pricing supports WSC’s target GP% ranges (ops owns quoting, VRM screens for discipline).
Core Responsibilities
Vendor Sourcing & Network Expansion (~90%)
• Contact 20 potential vendors per day, 5 days a week (≈100/week), focusing on:
A quarterly priority state list supplied by the VP of Operations.
States flagged by the ops team as pain points (service issues or coverage gaps).
• Qualify vendors against the five must‑have criteria and approve new vendors independently when criteria are met.
• Document all qualification details and approvals in WORM or the agreed system.
• Prioritize states with consistent vendor misses and add new qualified vendors to strengthen coverage.
Vendor Appreciation & Engagement (~10%)
• Weekly: Pull prior‑week work order report (volume + margin by vendor). After VP review and ops confirmation of no service issues, identify top 10 vendors by volume and top 10 by margin. Touch all 20 vendors each week (half by text, half by phone call), logging all interactions in WORM.
• Monthly: Pull report, identify top 10 vendors by combined volume and margin, call each to thank them, share positive feedback, confirm mailing address, and coordinate sending thank‑you cards and gift cards (e.g., Amazon/Starbucks).
Reporting & Collaboration
• Provide a weekly summary to the VP of Operations showing outreach, approvals, ops‑flagged states addressed, and completion of weekly touches.
• Provide a monthly summary showing total vendors approved, network growth, priority‑market coverage, and recognition completed.
• Participate in monthly 1:1s to review performance, adjust priorities, and refine sourcing focus.
Success Profile / Qualifications
Experience in vendor management, logistics, recycling, transportation, or related fields preferred.
Comfortable with high‑volume outreach (phone, email, text).
Strong written and verbal communication; professional and courteous with external partners.
Highly organized; able to manage pipelines, track touches, and maintain accurate records in WORM/CRM.
Action‑biased and resilient: can source and qualify vendors in difficult states without getting discouraged.
What Success Looks Like
A steadily growing vendor network that aligns with WSC’s standards and supports 98%+ on‑time service.
Top vendors feel seen, appreciated, and loyal, with consistent weekly/monthly touches and recognition.
Ops feels supported with options, especially in historically underserved or problematic states.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
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Reports To: VP of Operations
Role Summary The Vendor Relationship Manager is responsible for building and maintaining WSC’s vendor network so that we can consistently service low-volume, constrained, and hard‑to‑manage locations with 98%+ on‑time performance. This role focuses primarily on sourcing and approving new high-quality vendors while also consistently appreciating and engaging top-performing vendors to keep them loyal and aligned with WSC’s standards.
Time allocation: ~90% sourcing / ~10% vendor appreciation & touches.
Key Outcomes (12‑Month Targets)
Vendor network size increased by ~35% vs baseline.
Coverage improved in the top 15 currently underserved states.
Vendor‑driven on‑time service ≥ 98%.
Top vendors (by volume and margin) are consistently touched weekly and monthly, with all interactions logged.
Send surveys for NPS and report results monthly to leadership.
Vendor Quality Criteria (Non‑Negotiable)
Communication speed: Responds within
Service performance: Demonstrated 98%+ on‑time service (references / early performance / ops feedback).
Willingness for non‑standard streams: Comfortable handling low‑volume streams and constrained locations.
Documentation quality: Consistently provides photos, tickets, POD, and WORM‑compliant documentation.
Pricing discipline: Pricing supports WSC’s target GP% ranges (ops owns quoting, VRM screens for discipline).
Core Responsibilities
Vendor Sourcing & Network Expansion (~90%)
• Contact 20 potential vendors per day, 5 days a week (≈100/week), focusing on:
A quarterly priority state list supplied by the VP of Operations.
States flagged by the ops team as pain points (service issues or coverage gaps).
• Qualify vendors against the five must‑have criteria and approve new vendors independently when criteria are met.
• Document all qualification details and approvals in WORM or the agreed system.
• Prioritize states with consistent vendor misses and add new qualified vendors to strengthen coverage.
Vendor Appreciation & Engagement (~10%)
• Weekly: Pull prior‑week work order report (volume + margin by vendor). After VP review and ops confirmation of no service issues, identify top 10 vendors by volume and top 10 by margin. Touch all 20 vendors each week (half by text, half by phone call), logging all interactions in WORM.
• Monthly: Pull report, identify top 10 vendors by combined volume and margin, call each to thank them, share positive feedback, confirm mailing address, and coordinate sending thank‑you cards and gift cards (e.g., Amazon/Starbucks).
Reporting & Collaboration
• Provide a weekly summary to the VP of Operations showing outreach, approvals, ops‑flagged states addressed, and completion of weekly touches.
• Provide a monthly summary showing total vendors approved, network growth, priority‑market coverage, and recognition completed.
• Participate in monthly 1:1s to review performance, adjust priorities, and refine sourcing focus.
Success Profile / Qualifications
Experience in vendor management, logistics, recycling, transportation, or related fields preferred.
Comfortable with high‑volume outreach (phone, email, text).
Strong written and verbal communication; professional and courteous with external partners.
Highly organized; able to manage pipelines, track touches, and maintain accurate records in WORM/CRM.
Action‑biased and resilient: can source and qualify vendors in difficult states without getting discouraged.
What Success Looks Like
A steadily growing vendor network that aligns with WSC’s standards and supports 98%+ on‑time service.
Top vendors feel seen, appreciated, and loyal, with consistent weekly/monthly touches and recognition.
Ops feels supported with options, especially in historically underserved or problematic states.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
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