Valley Forge Casino Resort
Sales Manager
Valley Forge Casino Resort, King Of Prussia, Pennsylvania, United States, 19406
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description The team member in this position will conduct sales calls, solicit corporate accounts and detail short term group business from the inquiry phase through execution of the groups’ meeting or event. Responsible for achieving short term sales revenue goals through contract negotiation, upselling of menus and efficient event management. The individual in this role will have the ability to represent the property at industry events, tradeshows and in board meetings. The individual will be responsible for annual revenues exceeding $2 million in food, beverage, and rooms revenue.
Essential Job Functions/Duties
Engage in a sales-focused atmosphere that promotes growth
Maintain knowledge of competitors; understand and develop SWOT analysis regularly
Effectively communicate with internal and external stakeholders
Full working knowledge of Salesforce and Delphi-like systems including familiarity with blocking guestrooms, meeting space, and BEO execution.
Respond to qualified leads in tech portals and third party agency sites such as CVENT.
Prepares, plans and conducts property site visits weekly
Negotiate hotel contracts with experienced meeting, event, and travel professionals
Understand and analyze rooms to space ratio for maximum revenue
Work closely with audio visual and other off site vendors
Prepare banquet event orders and work closely with the Food & Beverage department
Coordinate and manage all details of banquet functions; attend and participate in BEO meetings, resume meetings and in‑housing meetings
Monitor group room blocks, and provide pick up reports as required
Create Resumes and present detailed information at resume meetings
Ability to work effectively under time constraints and deadlines
Adaptable communication style
Other duties as assigned
Managing Profitability
Solicit and maintain a continuous funnel of transient and short term business
Develop a sales plan and work through implementation
Identify opportunities to grow revenue in both transient, group and social business
Understand and maintain relevant standard operating procedures for business efficiency
Ensuring Exceptional Customer Service
Create an atmosphere that meets or exceeds guest expectations
Set a positive example for both team members and guests
Engage with guests to obtain feedback on quality and service standards
Respond to and manage situations requiring service recovery
Strive to improve service performance
Qualifications
Bachelor's degree preferred
Three (3) years of experience in a similar position preferred.
Must be at least 21 years of age.
Must be proficient in the use of Microsoft Office applications including Teams, Outlook, Word, and Excel
Knowledge of LMS, Delphi, and Salesforce
Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth
Deep understanding of managing all aspects of meetings and banquet functions
Must have exceptional communication, interpersonal and customer service skills
Must be able to obtain/maintain any necessary licenses and/or certifications
Must be willing to travel via all transportation methods
Ability to conduct outside sales calls
Hotel background strongly encouraged
Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Seniority Level: Mid‑Senior Level
Employment Type: Full‑time
Job Function: General Business
Industries: Software Development and IT Services and IT Consulting
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Job Description The team member in this position will conduct sales calls, solicit corporate accounts and detail short term group business from the inquiry phase through execution of the groups’ meeting or event. Responsible for achieving short term sales revenue goals through contract negotiation, upselling of menus and efficient event management. The individual in this role will have the ability to represent the property at industry events, tradeshows and in board meetings. The individual will be responsible for annual revenues exceeding $2 million in food, beverage, and rooms revenue.
Essential Job Functions/Duties
Engage in a sales-focused atmosphere that promotes growth
Maintain knowledge of competitors; understand and develop SWOT analysis regularly
Effectively communicate with internal and external stakeholders
Full working knowledge of Salesforce and Delphi-like systems including familiarity with blocking guestrooms, meeting space, and BEO execution.
Respond to qualified leads in tech portals and third party agency sites such as CVENT.
Prepares, plans and conducts property site visits weekly
Negotiate hotel contracts with experienced meeting, event, and travel professionals
Understand and analyze rooms to space ratio for maximum revenue
Work closely with audio visual and other off site vendors
Prepare banquet event orders and work closely with the Food & Beverage department
Coordinate and manage all details of banquet functions; attend and participate in BEO meetings, resume meetings and in‑housing meetings
Monitor group room blocks, and provide pick up reports as required
Create Resumes and present detailed information at resume meetings
Ability to work effectively under time constraints and deadlines
Adaptable communication style
Other duties as assigned
Managing Profitability
Solicit and maintain a continuous funnel of transient and short term business
Develop a sales plan and work through implementation
Identify opportunities to grow revenue in both transient, group and social business
Understand and maintain relevant standard operating procedures for business efficiency
Ensuring Exceptional Customer Service
Create an atmosphere that meets or exceeds guest expectations
Set a positive example for both team members and guests
Engage with guests to obtain feedback on quality and service standards
Respond to and manage situations requiring service recovery
Strive to improve service performance
Qualifications
Bachelor's degree preferred
Three (3) years of experience in a similar position preferred.
Must be at least 21 years of age.
Must be proficient in the use of Microsoft Office applications including Teams, Outlook, Word, and Excel
Knowledge of LMS, Delphi, and Salesforce
Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth
Deep understanding of managing all aspects of meetings and banquet functions
Must have exceptional communication, interpersonal and customer service skills
Must be able to obtain/maintain any necessary licenses and/or certifications
Must be willing to travel via all transportation methods
Ability to conduct outside sales calls
Hotel background strongly encouraged
Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Seniority Level: Mid‑Senior Level
Employment Type: Full‑time
Job Function: General Business
Industries: Software Development and IT Services and IT Consulting
#J-18808-Ljbffr