Duke Energy Corporation
Work Management Specialist II
Duke Energy Corporation, Durham, North Carolina, United States, 27703
Overview
Work Management Specialist II role at
Duke Energy Corporation . This position provides technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent uses independent judgment and initiative to complete assigned tasks within established processes and standards. This role supports safety, reliability, storm restoration, and cost management while delivering exceptional customer service. The position may provide administrative support to multiple managers and is non-exempt.
Responsibilities
Maintains excellent customer service to operations, management, and customers
Demonstrates proficiency with tools and systems (e.g., Maximo, DOMS, NJUNS, NC811, CAPS) to convey reliability details and essential information to internal and external customers
Maintains availability during normal schedule and emergency storm restoration after hours and weekends
Takes ownership of customer issues until resolution
Facilitates communication between internal and external customers
Reports job status details to appropriate personnel as needed
Monitors reports to ensure process adherence and achieve customer-related goals
Provides feedback to supervision for coaching opportunities
Maintains knowledge of Engineering and Construction standards and related documents used in Delivery Operations
Executes customer contracts for Distribution facilities
Audits work to ensure accurate and timely billing
Ensures work is scheduled to meet established timelines
Provides research, root cause analysis, and resolves customer issues
Processes highway relocation work orders with project managers and the Department of Transportation
Uses software applications (Word, PowerPoint, Excel) to prepare correspondence, reports, presentations, agendas, minutes, and manage meetings
Verifies and applies correct general ledger accounting in work-related applications
Adheres to monthly accrual timelines and invoice processing cutoffs
Reconciles work order materials, labor, and equipment to reflect actual field construction
Resolves errors and prepares construction work orders for close-out in the work management system
Audits, reconciles, and processes contractor invoices with proper documentation and time/expense alignment
Ensures timesheets are accurately completed and recorded in the time management system
Creates work orders for follow-up work using cost-effective resources and skills
Obtains approvals, calculates costs and generates invoices for governmental lighting, DOT highway relocation, property damage claims, and related costs
Prepares for and provides emergency restoration support, including assigning tasks to damage assessors and updating outage tools
Maintains storm resource tracking and outage management tools during restoration
Supports Delivery Operations reliability programs using appropriate work management applications
Supports Human Performance safety culture through active participation in safety meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives and continuous learning and development
Required/Basic Qualifications
High School/GED degree
2 years related work experience
Desired Qualifications
Working knowledge of Microsoft Office software
General knowledge of applications used in Delivery Operations
Good judgment in decision making
Effective written and verbal communication skills
Collaborates effectively in a team environment
Ability to work independently in resolving problems
Flexibility and dependability during normal hours and after-hours emergency storm restoration
Ability to prioritize work
Supports changing work environments, processes, and policies
Proficiency in system applications used in Delivery Operations
Knowledge of local ordinances, permits, and inspections
Previous customer service experience
Working Conditions
Hybrid Mobility Classification – work performed from both remote and onsite locations after onboarding. Hybrid employees should live within a reasonable daily commute to a Duke Energy facility.
Travel Requirements
5-15%
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
Notes Privacy • Do Not Sell My Personal Information (CA) • Terms of Use • Accessibility
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Civil Engineering, Industrial Machinery Manufacturing, and Utilities
Referrals increase your chances of interviewing at Duke Energy Corporation by 2x
Get notified about new Specialist jobs in Durham, NC.
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Duke Energy Corporation . This position provides technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent uses independent judgment and initiative to complete assigned tasks within established processes and standards. This role supports safety, reliability, storm restoration, and cost management while delivering exceptional customer service. The position may provide administrative support to multiple managers and is non-exempt.
Responsibilities
Maintains excellent customer service to operations, management, and customers
Demonstrates proficiency with tools and systems (e.g., Maximo, DOMS, NJUNS, NC811, CAPS) to convey reliability details and essential information to internal and external customers
Maintains availability during normal schedule and emergency storm restoration after hours and weekends
Takes ownership of customer issues until resolution
Facilitates communication between internal and external customers
Reports job status details to appropriate personnel as needed
Monitors reports to ensure process adherence and achieve customer-related goals
Provides feedback to supervision for coaching opportunities
Maintains knowledge of Engineering and Construction standards and related documents used in Delivery Operations
Executes customer contracts for Distribution facilities
Audits work to ensure accurate and timely billing
Ensures work is scheduled to meet established timelines
Provides research, root cause analysis, and resolves customer issues
Processes highway relocation work orders with project managers and the Department of Transportation
Uses software applications (Word, PowerPoint, Excel) to prepare correspondence, reports, presentations, agendas, minutes, and manage meetings
Verifies and applies correct general ledger accounting in work-related applications
Adheres to monthly accrual timelines and invoice processing cutoffs
Reconciles work order materials, labor, and equipment to reflect actual field construction
Resolves errors and prepares construction work orders for close-out in the work management system
Audits, reconciles, and processes contractor invoices with proper documentation and time/expense alignment
Ensures timesheets are accurately completed and recorded in the time management system
Creates work orders for follow-up work using cost-effective resources and skills
Obtains approvals, calculates costs and generates invoices for governmental lighting, DOT highway relocation, property damage claims, and related costs
Prepares for and provides emergency restoration support, including assigning tasks to damage assessors and updating outage tools
Maintains storm resource tracking and outage management tools during restoration
Supports Delivery Operations reliability programs using appropriate work management applications
Supports Human Performance safety culture through active participation in safety meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives and continuous learning and development
Required/Basic Qualifications
High School/GED degree
2 years related work experience
Desired Qualifications
Working knowledge of Microsoft Office software
General knowledge of applications used in Delivery Operations
Good judgment in decision making
Effective written and verbal communication skills
Collaborates effectively in a team environment
Ability to work independently in resolving problems
Flexibility and dependability during normal hours and after-hours emergency storm restoration
Ability to prioritize work
Supports changing work environments, processes, and policies
Proficiency in system applications used in Delivery Operations
Knowledge of local ordinances, permits, and inspections
Previous customer service experience
Working Conditions
Hybrid Mobility Classification – work performed from both remote and onsite locations after onboarding. Hybrid employees should live within a reasonable daily commute to a Duke Energy facility.
Travel Requirements
5-15%
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
Notes Privacy • Do Not Sell My Personal Information (CA) • Terms of Use • Accessibility
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Civil Engineering, Industrial Machinery Manufacturing, and Utilities
Referrals increase your chances of interviewing at Duke Energy Corporation by 2x
Get notified about new Specialist jobs in Durham, NC.
Holly Springs, NC $37,440.00-$50,000.00 2 months ago
Cary, NC $90,000.00-$100,000.00 5 days ago
Raleigh, NC $200,000.00-$300,000.00 2 days ago
Assistant Property Manager (Luxury High-Rise, Lease-Up, Durham) – Raleigh, NC $95,000.00-$110,000.00 4 days ago
Customer Experience Coordinator - Cary, NC
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr