NPAworldwide
Overview
Join to apply for the
IT Help Desk Analyst
role at
NPAworldwide . A respected defense industry organization is conducting a confidential search for a
IT Help Desk Analyst
to provide first-line technical support in a fast-paced, high-volume environment. This role offers hybrid flexibility and the opportunity to work with enterprise-level systems supporting defense-related clients. Responsibilities
Serve as the first point of contact for users via phone, handling a high volume of inbound support calls. Provide initial troubleshooting for hardware, software, network, and account-related issues. Log, track, and update tickets in the IT service management (ITSM) system with accurate documentation. Escalate complex or unresolved issues to Level 2/3 support teams following established procedures. Assist users with password resets, account access, and basic application support. Deliver exceptional customer service by explaining technical information clearly and professionally. Follow standard operating procedures and contribute to internal knowledge base updates. Qualifications
Previous IT support experience (internship, help desk, or technical support role). VantageClear Certification (or equivalent U.S. defense-industry compliance credential) required. Strong verbal communication skills with the ability to manage a fast-paced call queue. Basic knowledge of Windows operating systems, Microsoft Office applications, and common enterprise software. Familiarity with ticketing systems and remote support tools. Ability to prioritize tasks, remain composed under pressure, and deliver excellent customer service. Why This Is a Great Opportunity
Competitive pay, hybrid work and fast growing company. Salary Type : Hourly Salary Min : $30 Salary Max : $40 Currency Type : USD Senior ity level
Entry level Employment type
Full-time Job function
Information Technology Industries
Professional Services
#J-18808-Ljbffr
Join to apply for the
IT Help Desk Analyst
role at
NPAworldwide . A respected defense industry organization is conducting a confidential search for a
IT Help Desk Analyst
to provide first-line technical support in a fast-paced, high-volume environment. This role offers hybrid flexibility and the opportunity to work with enterprise-level systems supporting defense-related clients. Responsibilities
Serve as the first point of contact for users via phone, handling a high volume of inbound support calls. Provide initial troubleshooting for hardware, software, network, and account-related issues. Log, track, and update tickets in the IT service management (ITSM) system with accurate documentation. Escalate complex or unresolved issues to Level 2/3 support teams following established procedures. Assist users with password resets, account access, and basic application support. Deliver exceptional customer service by explaining technical information clearly and professionally. Follow standard operating procedures and contribute to internal knowledge base updates. Qualifications
Previous IT support experience (internship, help desk, or technical support role). VantageClear Certification (or equivalent U.S. defense-industry compliance credential) required. Strong verbal communication skills with the ability to manage a fast-paced call queue. Basic knowledge of Windows operating systems, Microsoft Office applications, and common enterprise software. Familiarity with ticketing systems and remote support tools. Ability to prioritize tasks, remain composed under pressure, and deliver excellent customer service. Why This Is a Great Opportunity
Competitive pay, hybrid work and fast growing company. Salary Type : Hourly Salary Min : $30 Salary Max : $40 Currency Type : USD Senior ity level
Entry level Employment type
Full-time Job function
Information Technology Industries
Professional Services
#J-18808-Ljbffr