Sam's Club
(USA) Tire and Battery Service Advisor
Sam's Club, Kansas City, Missouri, United States, 64101
Overview
Join to apply for the
(USA) Tire and Battery Service Advisor
role at
Sam's Club . Base pay range $18.00/hr - $25.00/hr Responsibilities
Maintains facility and sales floor safety and standards by adhering to safety policies and procedures, including regular safety sweeps, proper forklift and hazardous material handling requirements, and reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including handling of claims, returns, shrink, and damages. Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile and high-shrink items. Monitors tire and battery orders, assists members with installation appointments, communicates lead time changes and order cancellations, and suggests installation or tire fitment alternatives. Assists members with tire maintenance and repair services and provides expert member service and recommendations by greeting members, identifying needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend safe and suitable tire and battery products, explain warranties, and ensure members receive value. Drives sales and service excellence by communicating the value of merchandise and services and collaborating with club associates to promote TBC offerings. Triages and prioritizes service workflow in TBC bays by referencing Sam’s Garage to identify waiting members, understanding service time requirements, and prioritizing appointments to maximize efficiency. Demonstrates knowledge of safety and compliance protocols, tire and battery guidelines, service standards, equipment operations, TPMS, product specifications, and point-of-sale systems. Leverages technology to enhance operations by using digital tools and handheld devices to plan sales, improve the service experience, and support adoption of new tools among team members. Serves as a brand advocate by delivering high-quality service, developing team members, and addressing roadblocks to training and performance. Performs purchasing and service-related tasks, completes vehicle service requests and tests, operates TBC equipment safely, handles merchandise, processes payments, returns, refunds, and exchanges according to policy. Follows company policies, procedures, and ethics, including Open Door Policy, in executing business processes and practices. Completes work priorities by using policies and data, collaborating with managers and coworkers, communicating progress, and adapting to change and feedback. Fosters an inclusive environment and supports teamwork through respect for individuals and collaboration. Acts with integrity, upholding the highest standards of ethics and compliance and supporting Walmart’s values and goals. Delivers customer-focused results and makes decisions based on reliable information, balancing short- and long-term priorities. Strives for excellence by remaining curious, taking calculated risks, and embracing change and new technologies. Tire and Battery Center (TBC): follows safety guidelines, provides accurate information about TBC goods and services, and reports safety hazards and issues. Point-of-Sale: follows proper procedures to prevent shrink, assists with payments and returns, and processes sales efficiently. At Sam's Club, we offer competitive pay and benefits. Benefits include health, retirement, paid time off, and other programs as described below. Benefits (highlights)
Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase, and company-paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO for vacation, sick leave, holidays, or other purposes. Eligibility and amounts depend on job classification and tenure Other benefits include short-term and long-term disability, company discounts, and additional programs Live Better U is a company-paid education benefit program for associates. Programs range from high school completion to bachelor’s degrees, including English Language Learning and certificates. Tuition, books, and fees are paid by Walmart; eligibility varies by role and tenure. The hourly wage range for this position is $18.00 to $25.00. Additional compensation in the form of premiums may be paid in specific circumstances. Minimum qualifications include a valid state-issued driver’s license and being 18 years of age or older. Preferred qualifications include experience in auto service or retail.
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Join to apply for the
(USA) Tire and Battery Service Advisor
role at
Sam's Club . Base pay range $18.00/hr - $25.00/hr Responsibilities
Maintains facility and sales floor safety and standards by adhering to safety policies and procedures, including regular safety sweeps, proper forklift and hazardous material handling requirements, and reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including handling of claims, returns, shrink, and damages. Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile and high-shrink items. Monitors tire and battery orders, assists members with installation appointments, communicates lead time changes and order cancellations, and suggests installation or tire fitment alternatives. Assists members with tire maintenance and repair services and provides expert member service and recommendations by greeting members, identifying needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend safe and suitable tire and battery products, explain warranties, and ensure members receive value. Drives sales and service excellence by communicating the value of merchandise and services and collaborating with club associates to promote TBC offerings. Triages and prioritizes service workflow in TBC bays by referencing Sam’s Garage to identify waiting members, understanding service time requirements, and prioritizing appointments to maximize efficiency. Demonstrates knowledge of safety and compliance protocols, tire and battery guidelines, service standards, equipment operations, TPMS, product specifications, and point-of-sale systems. Leverages technology to enhance operations by using digital tools and handheld devices to plan sales, improve the service experience, and support adoption of new tools among team members. Serves as a brand advocate by delivering high-quality service, developing team members, and addressing roadblocks to training and performance. Performs purchasing and service-related tasks, completes vehicle service requests and tests, operates TBC equipment safely, handles merchandise, processes payments, returns, refunds, and exchanges according to policy. Follows company policies, procedures, and ethics, including Open Door Policy, in executing business processes and practices. Completes work priorities by using policies and data, collaborating with managers and coworkers, communicating progress, and adapting to change and feedback. Fosters an inclusive environment and supports teamwork through respect for individuals and collaboration. Acts with integrity, upholding the highest standards of ethics and compliance and supporting Walmart’s values and goals. Delivers customer-focused results and makes decisions based on reliable information, balancing short- and long-term priorities. Strives for excellence by remaining curious, taking calculated risks, and embracing change and new technologies. Tire and Battery Center (TBC): follows safety guidelines, provides accurate information about TBC goods and services, and reports safety hazards and issues. Point-of-Sale: follows proper procedures to prevent shrink, assists with payments and returns, and processes sales efficiently. At Sam's Club, we offer competitive pay and benefits. Benefits include health, retirement, paid time off, and other programs as described below. Benefits (highlights)
Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase, and company-paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO for vacation, sick leave, holidays, or other purposes. Eligibility and amounts depend on job classification and tenure Other benefits include short-term and long-term disability, company discounts, and additional programs Live Better U is a company-paid education benefit program for associates. Programs range from high school completion to bachelor’s degrees, including English Language Learning and certificates. Tuition, books, and fees are paid by Walmart; eligibility varies by role and tenure. The hourly wage range for this position is $18.00 to $25.00. Additional compensation in the form of premiums may be paid in specific circumstances. Minimum qualifications include a valid state-issued driver’s license and being 18 years of age or older. Preferred qualifications include experience in auto service or retail.
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