(USA) Asset Protection Operations Coach Trainee
Walmart, Temple, Pennsylvania, United States, 19560
Overview
(USA) Asset Protection Operations Coach Trainee role at Walmart. This range is provided by Walmart. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range: $31.00/hr - $38.00/hr Responsibilities
Detects deters investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducting investigations relating to the operations and policies of the company, obtaining evidence, taking statements, writing case reports and providing court room testimony as needed, and participating in collaborative efforts with other investigative entities. Monitors safety and risk controls within a facility by ensuring an effective safety program is in place, supervising the safety team, identifying accident trends to develop and implement solutions to prevent accidents, observing work practices and providing training to associates on accident prevention techniques, communicating plans to minimize accidents and overseeing safety reviews and implementing plans to improve safety. Manages facility level training and execution of asset protection safety functions and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines (e.g., cold chain, hazardous materials, and operational controls), identifying gaps in expectations versus training levels, determining training needs and delivering training where needed. Manages claims and receiving operations by ensuring proper policies and procedures are followed, ensuring timely processing of claims (e.g., damaged, defective, returned, liquidated items and merchandise deliveries), providing direction for claims or receiving issues and maintaining necessary documentation and reporting. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives and ensuring customer needs, complaints and issues are resolved; developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating PL/Profit/Loss statements, managing and assisting in budgeting, forecasting and controlling expenses, monitoring inventory flow and operational processes, and developing action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training and mentoring, assigning duties, setting clear expectations, recognition, and ensuring staffing needs are met for growth potential. Leads and develops teams by teaching, training and actively listening to associates; communicating with all levels of associates regarding store operations, technology, merchandising and company direction; introducing and leading company change efforts. Controls the unexplained loss of merchandise and improves profitability by identifying performance goals, building accountability, auditing results, reviewing variances and implementing control corrections across stores. Demonstrates up-to-date expertise and applies it to action plans by providing expert guidance to others in applying information and best practices to meet customer and business needs. Supports implementation of business solutions by building relationships with key stakeholders, identifying needs, carrying out necessary processes, monitoring progress and adapting to changes. Qualifications
Minimum Qualifications: Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Facilities selling firearms require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training. Facilities that sell only ammunition may require a state Certificate of Eligibility. Associates must attend and complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings). Meets applicable state requirements to work in Asset Protection (minimum age, specialized training, certification and/or licensing). Preferred Qualifications
Bachelor's Degree in Business, Criminal Justice, or related field; or related Live Better U programs; certification in asset protection (e.g., Loss Prevention Qualified/Certified); experience supervising 5+ direct reports including performance management, mentoring, hiring; investigative experience. Location
Primary location: 5370 Allentown Pike, Temple, PA 19560-1200, United States Other information
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding illegal drugs and alcohol on the job. Benefits include medical, vision, dental, 401(k), stock purchase, life insurance, paid time off, and other programs. Live Better U is a Walmart-paid education benefit program for associates. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. For information about Benefits and Eligibility, see One.Walmart. Hourly wage range for this position is $31.25 - $38.46; actual rate may equal or exceed applicable minimum wage. Additional compensation may include annual or quarterly performance bonuses and regional pay differentials where applicable. Seniorit y level
Internship Employment type
Full-time Job function
Management and Manufacturing Industries
Retail End of description
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(USA) Asset Protection Operations Coach Trainee role at Walmart. This range is provided by Walmart. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range: $31.00/hr - $38.00/hr Responsibilities
Detects deters investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducting investigations relating to the operations and policies of the company, obtaining evidence, taking statements, writing case reports and providing court room testimony as needed, and participating in collaborative efforts with other investigative entities. Monitors safety and risk controls within a facility by ensuring an effective safety program is in place, supervising the safety team, identifying accident trends to develop and implement solutions to prevent accidents, observing work practices and providing training to associates on accident prevention techniques, communicating plans to minimize accidents and overseeing safety reviews and implementing plans to improve safety. Manages facility level training and execution of asset protection safety functions and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines (e.g., cold chain, hazardous materials, and operational controls), identifying gaps in expectations versus training levels, determining training needs and delivering training where needed. Manages claims and receiving operations by ensuring proper policies and procedures are followed, ensuring timely processing of claims (e.g., damaged, defective, returned, liquidated items and merchandise deliveries), providing direction for claims or receiving issues and maintaining necessary documentation and reporting. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives and ensuring customer needs, complaints and issues are resolved; developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating PL/Profit/Loss statements, managing and assisting in budgeting, forecasting and controlling expenses, monitoring inventory flow and operational processes, and developing action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training and mentoring, assigning duties, setting clear expectations, recognition, and ensuring staffing needs are met for growth potential. Leads and develops teams by teaching, training and actively listening to associates; communicating with all levels of associates regarding store operations, technology, merchandising and company direction; introducing and leading company change efforts. Controls the unexplained loss of merchandise and improves profitability by identifying performance goals, building accountability, auditing results, reviewing variances and implementing control corrections across stores. Demonstrates up-to-date expertise and applies it to action plans by providing expert guidance to others in applying information and best practices to meet customer and business needs. Supports implementation of business solutions by building relationships with key stakeholders, identifying needs, carrying out necessary processes, monitoring progress and adapting to changes. Qualifications
Minimum Qualifications: Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Facilities selling firearms require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training. Facilities that sell only ammunition may require a state Certificate of Eligibility. Associates must attend and complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings). Meets applicable state requirements to work in Asset Protection (minimum age, specialized training, certification and/or licensing). Preferred Qualifications
Bachelor's Degree in Business, Criminal Justice, or related field; or related Live Better U programs; certification in asset protection (e.g., Loss Prevention Qualified/Certified); experience supervising 5+ direct reports including performance management, mentoring, hiring; investigative experience. Location
Primary location: 5370 Allentown Pike, Temple, PA 19560-1200, United States Other information
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding illegal drugs and alcohol on the job. Benefits include medical, vision, dental, 401(k), stock purchase, life insurance, paid time off, and other programs. Live Better U is a Walmart-paid education benefit program for associates. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. For information about Benefits and Eligibility, see One.Walmart. Hourly wage range for this position is $31.25 - $38.46; actual rate may equal or exceed applicable minimum wage. Additional compensation may include annual or quarterly performance bonuses and regional pay differentials where applicable. Seniorit y level
Internship Employment type
Full-time Job function
Management and Manufacturing Industries
Retail End of description
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