National Car Rental
Customer Service Agent - Return Lane
National Car Rental, Norfolk, Virginia, United States, 23500
2 days ago Be among the first 25 applicants
Overview Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent‑A‑Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, travel management and other transportation services, making travel easier and more convenient for customers.
The National/Alamo brand has an opportunity for a Customer Service Agent working in the Return Lane at Norfolk International Airport (2200 Norview Ave., Norfolk, VA 23518). The role provides superior, friendly, efficient service throughout the rental car process and assists customers with the rental return process. The pay is $17.50 per hour with monthly incentive bonuses up to $1,000.
Schedule Wednesday - Saturday: 4:00am-2:30pm
Benefits
Paid Time Off, starting with 13 days off in your first year
6 Paid Holidays & 1 paid volunteer day per year
Annual merit increases based on performance
Health, Dental, Vision insurance; Life Insurance; Prescription coverage
Employee discounts on car rentals, car purchases
401(k) retirement plan with company match and profit sharing
Training and development
Responsibilities
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customers to check for personal belongings. Identify any items found in the vehicle and record them for lost and found.
Advise and review rental charges, provide an accurate receipt.
Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Inquire about service and satisfaction, document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Determine if vehicle is being returned with full tank of gas.
Complete service alerts for any mechanical or body damage communicated by customers.
Identify vehicles on system hold for turnback, time, mileage, recall, or other lock and verify movement to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance; verify movements to proper lot location.
Keep lot organized for ease of access and traffic flow.
Seek to improve job performance through self‑assessment, skill development, training and goal setting.
Maintain a regular and reliable level of attendance and punctuality.
Perform miscellaneous job‑related duties as assigned.
Qualifications
Must be at least 18 years old.
Must have a minimum of 6 months of customer service experience in a fast‑paced environment.
Must have reliable transportation to and from work.
Must have a valid driver's license with no more than 2 convicted moving violations/speeding tickets in the past 3 years (total points on driving record cannot exceed 8).
Must be able to handle physical aspects of this job: working outside in various temperatures, standing for long periods, bending, squatting, moving quickly.
No drug or alcohol related convictions on driving record (DWI/DUI) in the past 3 years.
Must be authorized to work in the United States and not require work authorization sponsorship at any time.
Must be able to work the full‑time schedule: Wednesday - Saturday 4:00am-2:30pm.
Equal Opportunity Employer/Disability/Veterans
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Overview Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent‑A‑Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, travel management and other transportation services, making travel easier and more convenient for customers.
The National/Alamo brand has an opportunity for a Customer Service Agent working in the Return Lane at Norfolk International Airport (2200 Norview Ave., Norfolk, VA 23518). The role provides superior, friendly, efficient service throughout the rental car process and assists customers with the rental return process. The pay is $17.50 per hour with monthly incentive bonuses up to $1,000.
Schedule Wednesday - Saturday: 4:00am-2:30pm
Benefits
Paid Time Off, starting with 13 days off in your first year
6 Paid Holidays & 1 paid volunteer day per year
Annual merit increases based on performance
Health, Dental, Vision insurance; Life Insurance; Prescription coverage
Employee discounts on car rentals, car purchases
401(k) retirement plan with company match and profit sharing
Training and development
Responsibilities
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customers to check for personal belongings. Identify any items found in the vehicle and record them for lost and found.
Advise and review rental charges, provide an accurate receipt.
Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Inquire about service and satisfaction, document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Determine if vehicle is being returned with full tank of gas.
Complete service alerts for any mechanical or body damage communicated by customers.
Identify vehicles on system hold for turnback, time, mileage, recall, or other lock and verify movement to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance; verify movements to proper lot location.
Keep lot organized for ease of access and traffic flow.
Seek to improve job performance through self‑assessment, skill development, training and goal setting.
Maintain a regular and reliable level of attendance and punctuality.
Perform miscellaneous job‑related duties as assigned.
Qualifications
Must be at least 18 years old.
Must have a minimum of 6 months of customer service experience in a fast‑paced environment.
Must have reliable transportation to and from work.
Must have a valid driver's license with no more than 2 convicted moving violations/speeding tickets in the past 3 years (total points on driving record cannot exceed 8).
Must be able to handle physical aspects of this job: working outside in various temperatures, standing for long periods, bending, squatting, moving quickly.
No drug or alcohol related convictions on driving record (DWI/DUI) in the past 3 years.
Must be authorized to work in the United States and not require work authorization sponsorship at any time.
Must be able to work the full‑time schedule: Wednesday - Saturday 4:00am-2:30pm.
Equal Opportunity Employer/Disability/Veterans
#J-18808-Ljbffr