Confidential
Werehiring a technically-minded, customer-focused professional to join ourService team as a Service Account Manager. This is not a sales position,it's a critical client-facing role responsible for managing long-termservice and maintenance relationships within the building automationspace. You'll serve as the main point of contact for clients withongoing support agreements, helping coordinate service delivery,maintain system performance, and implement energy-saving strategies.This position is ideal for someone with experience working fortemperature controls contractors who is looking to move from fieldworkinto a process-driven, office-based support role.
What Youll Do:
Client Support & Relationship Management:
Manage the day-to-day service relationship with assigned customers
Coordinate preventative maintenance schedules and review service visit documentation
Lead periodic customer service reviews and ensure expectations are met
Maintain accurate records and proactively identify areas for service improvement
Technical Oversight & Energy Support:
Leverage your experience with Delta, Alerton, and Tridium (Niagara N4) control systems
Assist with developing and implementing energy-saving strategies
Provide system performance input and recommendations for ongoing optimization
Support technical design conversations with internal teams as needed
Monitor the financial performance of service agreements and ensure alignment with
Review and analyze monthly service reports and communicate with leadership
Balance customer satisfaction with service profitability and delivery scope
What You Bring:
Hands-on experience in temperature controls or building automation systems
Familiarity with Delta, Alerton, and Tridium Niagara N4 platforms
5+ years in commercial HVAC controls or automation
Engineering degree or relevant technical background
Strong communication, organization, and customer service skills
Proficiency in Microsoft Office, SharePoint, and CRM systems
A desire to transition from fieldwork into a structured support and relationship role
Compensation & Benefits:
Salary Range:
$70,000 to $100,000 annually, plus a year-end bonus based on company performance. Benefits Include: Medical, Dental, and Life Insurance Paid Vacation, Sick Time, and Holidays Long-Term Disability Coverage 401(k) with Company Match Educational Assistance Company-Sponsored Events & Community Initiatives Why Work With Us? Were not just a service provider were a long-term partner to ourclients and a long-term home for our team. You'll be part of a companythat values technical excellence, customer trust, and a culture ofcollaboration. We invest heavily in your development with access toindustry-recognized training (Delta, Alerton, Tridium Niagara N4),opportunities to grow into leadership, and the ability to step outofthe field and into a career path that prioritizes your knowledgeand customer relationship skills. If you're looking for stability, technical challenge, and a team thatactually listens and supports your growth, this is the place.
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Salary Range:
$70,000 to $100,000 annually, plus a year-end bonus based on company performance. Benefits Include: Medical, Dental, and Life Insurance Paid Vacation, Sick Time, and Holidays Long-Term Disability Coverage 401(k) with Company Match Educational Assistance Company-Sponsored Events & Community Initiatives Why Work With Us? Were not just a service provider were a long-term partner to ourclients and a long-term home for our team. You'll be part of a companythat values technical excellence, customer trust, and a culture ofcollaboration. We invest heavily in your development with access toindustry-recognized training (Delta, Alerton, Tridium Niagara N4),opportunities to grow into leadership, and the ability to step outofthe field and into a career path that prioritizes your knowledgeand customer relationship skills. If you're looking for stability, technical challenge, and a team thatactually listens and supports your growth, this is the place.
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