Arch Insurance Group Inc.
Account Manager, A&H
Arch Insurance Group Inc.
Base Pay Range $61,900.00/yr - $83,622.00/yr
Position Summary The Account Manager plays a key role in managing and retaining a portfolio of Accident & Health (A&H) clients, including employer groups, brokers, and distribution partners. This position ensures exceptional service delivery throughout the policy lifecycle—supporting onboarding, renewal strategy, product education, and ongoing relationship management. The ideal candidate brings strong communication skills, deep knowledge of A&H products, and the ability to collaborate across underwriting, claims, operations, and sales teams.
Responsibilities and Accountabilities
Serve as the primary point of contact for assigned A&H clients and brokers.
Advise partners how to best utilize Arch products and how to position within their portfolios.
Demonstrate how to effectively maximize Arch technology and further educate on Arch products and our value proposition.
Track, monitor and report on various partner performance and identify areas for improvement and growth via product cross‑sell and further business development.
Build and maintain strong, trust‑based relationships to ensure high client satisfaction and retention.
Conduct regular client check‑ins, including renewal meetings, performance reviews, and program updates.
Account Operations & Execution
Coordinate account implementation, enrollment, and onboarding activities.
Track and resolve service issues related to billing, eligibility, claims, policy changes, and compliance.
Prepare and deliver customized reporting packages, including utilization, claims summaries, and performance metrics.
Product & Industry Expertise
Maintain a solid understanding of Accident & Health products such as Group Accident, Supplemental Health, Hospital Indemnity, Travel Accident, Disability, and Specialty Risk programs.
Stay informed on industry trends, regulatory developments, and competitor offerings.
Ability to effectively educate clients and brokers on product features, coverage terms, and program performance.
Education and Experience
Bachelor’s degree in business, insurance, healthcare administration, or related field (or equivalent experience).
Account management experience in the Accident & Health, employee benefits, or broader property/casualty insurance.
Strong understanding of A&H product lines and insurance concepts.
Excellent communication, relationship‑building, and problem‑solving skills.
Ability to manage multiple priorities in a fast‑paced environment.
Proficiency in CRM systems and Microsoft Office Suite.
Required Skills and Abilities
Experience working for an insurance carrier, MGU/MGA, TPA, or benefits brokerage.
Active Life & Health insurance license (or willingness to obtain).
Experience with enrollment platforms, claims systems, or broker management tools.
Compensation In addition to base salary, total individual compensation may include short‑ and long‑term incentives. Compensation is influenced by geographic location, scope and responsibilities, qualifications, talent availability, specialization, and business needs.
Benefits Arch offers a comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401(k) with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long‑Term Disability; Paid Parental Leave up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive e‑mails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
For Colorado Applicants – The deadline to submit your application is: December 29, 2025.
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Base Pay Range $61,900.00/yr - $83,622.00/yr
Position Summary The Account Manager plays a key role in managing and retaining a portfolio of Accident & Health (A&H) clients, including employer groups, brokers, and distribution partners. This position ensures exceptional service delivery throughout the policy lifecycle—supporting onboarding, renewal strategy, product education, and ongoing relationship management. The ideal candidate brings strong communication skills, deep knowledge of A&H products, and the ability to collaborate across underwriting, claims, operations, and sales teams.
Responsibilities and Accountabilities
Serve as the primary point of contact for assigned A&H clients and brokers.
Advise partners how to best utilize Arch products and how to position within their portfolios.
Demonstrate how to effectively maximize Arch technology and further educate on Arch products and our value proposition.
Track, monitor and report on various partner performance and identify areas for improvement and growth via product cross‑sell and further business development.
Build and maintain strong, trust‑based relationships to ensure high client satisfaction and retention.
Conduct regular client check‑ins, including renewal meetings, performance reviews, and program updates.
Account Operations & Execution
Coordinate account implementation, enrollment, and onboarding activities.
Track and resolve service issues related to billing, eligibility, claims, policy changes, and compliance.
Prepare and deliver customized reporting packages, including utilization, claims summaries, and performance metrics.
Product & Industry Expertise
Maintain a solid understanding of Accident & Health products such as Group Accident, Supplemental Health, Hospital Indemnity, Travel Accident, Disability, and Specialty Risk programs.
Stay informed on industry trends, regulatory developments, and competitor offerings.
Ability to effectively educate clients and brokers on product features, coverage terms, and program performance.
Education and Experience
Bachelor’s degree in business, insurance, healthcare administration, or related field (or equivalent experience).
Account management experience in the Accident & Health, employee benefits, or broader property/casualty insurance.
Strong understanding of A&H product lines and insurance concepts.
Excellent communication, relationship‑building, and problem‑solving skills.
Ability to manage multiple priorities in a fast‑paced environment.
Proficiency in CRM systems and Microsoft Office Suite.
Required Skills and Abilities
Experience working for an insurance carrier, MGU/MGA, TPA, or benefits brokerage.
Active Life & Health insurance license (or willingness to obtain).
Experience with enrollment platforms, claims systems, or broker management tools.
Compensation In addition to base salary, total individual compensation may include short‑ and long‑term incentives. Compensation is influenced by geographic location, scope and responsibilities, qualifications, talent availability, specialization, and business needs.
Benefits Arch offers a comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401(k) with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long‑Term Disability; Paid Parental Leave up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive e‑mails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
For Colorado Applicants – The deadline to submit your application is: December 29, 2025.
#J-18808-Ljbffr