Closner Equipment Company
Career Opportunities with Closner Equipment
Parts Sales Representatives are expected to perform a variety of inside sales, customer service, and stocking duties related to the sale, receiving, and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the Dealership’s Parts Department. Responsible for processing counter, e‑mail, telephone parts sales, provide customer service, and other essential job functions. Commission-based sales bonuses based on parts individual sales numbers. Must be highly motivated.
ESSENTIAL DUTIES & RESPONSIBILITIES
Maintain relationships with existing customer base through phone calls in person interactions, or emails
Finding and engaging with new customers through referrals, networking, and cold calling • Proactively reaching out to new and current customers to generate parts orders
Prepare and complete sales orders and invoice customers electronically in business system • Ability to read computer displays, PDF files, or catalogs to determine replacement part numbers and prices
Determine parts required according to inspection of parts, customer’s requests/description of machine malfunctions
Take customer orders, retrieve parts from warehouse, and coordinate delivery to customer
Package and label customer orders for UPS, FedEx, motor freight, and Hot Shot shipments
Fill customer orders through drop shipments by issuing Purchase Orders to manufacturers
Receive payment or obtain credit authorization
Examine returned parts for defects, and exchange defective parts or refund money
The ability to stand and kneel for long periods of time while stocking parts
The ability to operate a forklift while stocking or retrieving parts
Mark and store parts in parts storage according to prearranged systems
Process and analyze parts sales reports to adjust parts stock levels
Take inventory of stock by using cycle counting and annual inventory counts
Reliability in attendance, punctuality, able to meet deadlines and accept accountability for their results; self-motivated
Qualifications
Receive parts inventory orders and post to proper location in inventory business system • The ability to lift 50-pound boxes to a height of 3-4 feet and load them onto storage shelves or customer’s vehicles
High school education, and three years’ sales experience
Bilingual in English and Spanish is a plus
Ability to perform High School level math calculations
Ability to work directly with the public with a high level of customer service
Ability to communicate effectively by telephone, text, email, and face to face with customers
Ability to work well in a team environment by developing constructive and cooperative working relationships with others.
Highly skilled in business systems such as MS Dynamics, SAP or other like business systems • Proficiency in the use of MS Office, Word, and Excel programs
Proficiency in the use of MS Office, MS Outlook, Word, and Excel programs and the ability to scan, attach, and send and receive attachments
PHYSICAL AND WORKSITE ENVIRONMENT
Ability to constantly operate a computer throughout the day at a fast pace
Operate other office productivity machinery such as a scanner, and printer
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
Focuses sales efforts by studying existing and potential customers
Resolves customer issues/complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
Developing specific plans to prioritize, organize and accomplish your work in a timely manner • Keeping up to date technically and applying new knowledge to your job
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies • Contribute to company’s social media presence in a positive manner
Must be able to remain in a sitting position 75% of the workday
Must be able to move about inside the office to access file cabinets, office machinery, etc. • Must be able to move about warehouse to access parts, package and ship orders, and receive shipments
Ability to work in ambient weather conditions when shipping, and receiving parts, and taking inventory • Ability to work Monday to Friday from 8:00AM to 5:00PM and overtime as needed • Must have valid driver’s license and clean driving record
Ability to perform special projects as needed by the company
The physical and worksite demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
THE ABOVE STATEMENTS are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
I have reviewed the attached job description as outlined above and understand that I am responsible for all duties as outlined and other tasks as may be assigned. I understand that if I need accommodations to perform the essential functions of my job, I must contact my supervisor or Human Resources as soon as possible to begin an interactive process.
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ESSENTIAL DUTIES & RESPONSIBILITIES
Maintain relationships with existing customer base through phone calls in person interactions, or emails
Finding and engaging with new customers through referrals, networking, and cold calling • Proactively reaching out to new and current customers to generate parts orders
Prepare and complete sales orders and invoice customers electronically in business system • Ability to read computer displays, PDF files, or catalogs to determine replacement part numbers and prices
Determine parts required according to inspection of parts, customer’s requests/description of machine malfunctions
Take customer orders, retrieve parts from warehouse, and coordinate delivery to customer
Package and label customer orders for UPS, FedEx, motor freight, and Hot Shot shipments
Fill customer orders through drop shipments by issuing Purchase Orders to manufacturers
Receive payment or obtain credit authorization
Examine returned parts for defects, and exchange defective parts or refund money
The ability to stand and kneel for long periods of time while stocking parts
The ability to operate a forklift while stocking or retrieving parts
Mark and store parts in parts storage according to prearranged systems
Process and analyze parts sales reports to adjust parts stock levels
Take inventory of stock by using cycle counting and annual inventory counts
Reliability in attendance, punctuality, able to meet deadlines and accept accountability for their results; self-motivated
Qualifications
Receive parts inventory orders and post to proper location in inventory business system • The ability to lift 50-pound boxes to a height of 3-4 feet and load them onto storage shelves or customer’s vehicles
High school education, and three years’ sales experience
Bilingual in English and Spanish is a plus
Ability to perform High School level math calculations
Ability to work directly with the public with a high level of customer service
Ability to communicate effectively by telephone, text, email, and face to face with customers
Ability to work well in a team environment by developing constructive and cooperative working relationships with others.
Highly skilled in business systems such as MS Dynamics, SAP or other like business systems • Proficiency in the use of MS Office, Word, and Excel programs
Proficiency in the use of MS Office, MS Outlook, Word, and Excel programs and the ability to scan, attach, and send and receive attachments
PHYSICAL AND WORKSITE ENVIRONMENT
Ability to constantly operate a computer throughout the day at a fast pace
Operate other office productivity machinery such as a scanner, and printer
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
Focuses sales efforts by studying existing and potential customers
Resolves customer issues/complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
Developing specific plans to prioritize, organize and accomplish your work in a timely manner • Keeping up to date technically and applying new knowledge to your job
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies • Contribute to company’s social media presence in a positive manner
Must be able to remain in a sitting position 75% of the workday
Must be able to move about inside the office to access file cabinets, office machinery, etc. • Must be able to move about warehouse to access parts, package and ship orders, and receive shipments
Ability to work in ambient weather conditions when shipping, and receiving parts, and taking inventory • Ability to work Monday to Friday from 8:00AM to 5:00PM and overtime as needed • Must have valid driver’s license and clean driving record
Ability to perform special projects as needed by the company
The physical and worksite demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
THE ABOVE STATEMENTS are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
I have reviewed the attached job description as outlined above and understand that I am responsible for all duties as outlined and other tasks as may be assigned. I understand that if I need accommodations to perform the essential functions of my job, I must contact my supervisor or Human Resources as soon as possible to begin an interactive process.
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