The Walt Disney Company
Coordinator, Customer Relationship Manager (CRM)
The Walt Disney Company, New York, New York, us, 10261
Coordinator, Customer Relationship Manager (CRM)
Apply Now Apply Later
Job ID
10139132
Location
New York, New York, United States
Business
ESPN
Date posted
Jan. 06, 2026
Job Summary: The Product Marketing & Subscriber Strategy team builds DTC strategies and testing roadmaps that drive growth, engagement, and business results across subscription types. With a focus on optimizing the fan experience across touchpoints, from Marketing Landing Pages through upselling and cancellation flows, building loyal fans who understand the value proposition and stay subscribers. We understand the DTC business and effectively communicate and steer priorities through strategic and targeted marketing efforts.
ESPN is looking for a talented and passionate Coordinator, Customer Relationship Manager (CRM) to assist with email marketing operations for our in-house Customer Relationship Management (CRM) strategy team. This position ensures that campaigns run smoothly by executing tasks and collaborating with internal and external partners. This position reports to the Director CRM. This position is based in New York, NY and is a 1-year project-based role.
Responsibilities:
Manages email campaign deployments in partnership with our Email Services Provider (ESP)
Ensures campaign requests are running smoothly between brand teams and vendor partners
Verifies campaigns are launched on time and all assets are accurate from creative team
Acts as primary point of contact for brand teams and media planning teams who have questions about email options, possibilities, capacity, and campaign calendar planning
Collaborates with media team to integrate digital and CRM strategies to be as coordinated as possible in marketing lifecycle programs, and ensure fan value is fully leveraged
Assists in development and project management of all CRM multi-channel messaging
Required Qualifications:
Minimum 3 months’ experience in CRM/digital, marketing activation or related field
Hands-on program execution and management in a dynamic environment
Collaborative mentality with multiple stakeholders and teams
Proven track record of delivering on time
Communicating with excellence and being highly responsive
Is a self-starter with great passion for delivering excellent customer experiences
Maintains high attention to detail
Preferred Qualifications:
Resourceful, open-minded, can-do positive attitude who is inspired by challenges
Understanding of sports environment and the role it plays in pop culture
Experience managing complex projects with multiple teams and components
Required Education:
Bachelor’s degree in Marketing or related field
#ESPNMedia
The hiring range for this position in New York, NY is $56,600 to $75,900 per year based on a 40-hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About ESPN: Working at ESPN is unlike anything else. That’s because we’re always finding new ways to interact with fans – however and wherever they connect with sports. Every day we’re doing things that no one has done, all in a dynamic culture where we defy odds and continuously outdo ourselves. When you have the latest technology, game-changing ideas and world-class talent on your team, every day is extraordinary.
About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world‑class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with ESPN Productions, Inc , which is part of a business we call ESPN .
ESPN Productions, Inc is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
Disability Accommodation for Employment Applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs . We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Sign up to receive new job alerts and company information based on your preferences.
#J-18808-Ljbffr
Job ID
10139132
Location
New York, New York, United States
Business
ESPN
Date posted
Jan. 06, 2026
Job Summary: The Product Marketing & Subscriber Strategy team builds DTC strategies and testing roadmaps that drive growth, engagement, and business results across subscription types. With a focus on optimizing the fan experience across touchpoints, from Marketing Landing Pages through upselling and cancellation flows, building loyal fans who understand the value proposition and stay subscribers. We understand the DTC business and effectively communicate and steer priorities through strategic and targeted marketing efforts.
ESPN is looking for a talented and passionate Coordinator, Customer Relationship Manager (CRM) to assist with email marketing operations for our in-house Customer Relationship Management (CRM) strategy team. This position ensures that campaigns run smoothly by executing tasks and collaborating with internal and external partners. This position reports to the Director CRM. This position is based in New York, NY and is a 1-year project-based role.
Responsibilities:
Manages email campaign deployments in partnership with our Email Services Provider (ESP)
Ensures campaign requests are running smoothly between brand teams and vendor partners
Verifies campaigns are launched on time and all assets are accurate from creative team
Acts as primary point of contact for brand teams and media planning teams who have questions about email options, possibilities, capacity, and campaign calendar planning
Collaborates with media team to integrate digital and CRM strategies to be as coordinated as possible in marketing lifecycle programs, and ensure fan value is fully leveraged
Assists in development and project management of all CRM multi-channel messaging
Required Qualifications:
Minimum 3 months’ experience in CRM/digital, marketing activation or related field
Hands-on program execution and management in a dynamic environment
Collaborative mentality with multiple stakeholders and teams
Proven track record of delivering on time
Communicating with excellence and being highly responsive
Is a self-starter with great passion for delivering excellent customer experiences
Maintains high attention to detail
Preferred Qualifications:
Resourceful, open-minded, can-do positive attitude who is inspired by challenges
Understanding of sports environment and the role it plays in pop culture
Experience managing complex projects with multiple teams and components
Required Education:
Bachelor’s degree in Marketing or related field
#ESPNMedia
The hiring range for this position in New York, NY is $56,600 to $75,900 per year based on a 40-hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About ESPN: Working at ESPN is unlike anything else. That’s because we’re always finding new ways to interact with fans – however and wherever they connect with sports. Every day we’re doing things that no one has done, all in a dynamic culture where we defy odds and continuously outdo ourselves. When you have the latest technology, game-changing ideas and world-class talent on your team, every day is extraordinary.
About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world‑class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with ESPN Productions, Inc , which is part of a business we call ESPN .
ESPN Productions, Inc is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
Disability Accommodation for Employment Applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs . We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Sign up to receive new job alerts and company information based on your preferences.
#J-18808-Ljbffr