MassMarkets
Job Overview
MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet diverse client needs. We seek a dedicated, customer‑focused Call Center Representative to handle inquiries, resolve issues efficiently, and ensure a positive customer experience.
Position Responsibilities
Listen to customers, understand their needs, and resolve issues.
Utilize systems and technology to complete account management tasks.
Recognize sales opportunities and apply sales skills to upgrade.
Explain and position products and processes with customers.
Appropriately elevate customer dissatisfaction to the managerial team.
Ensure first‑call resolution through problem‑solving and effective call handling.
Standard Qualifications
Must be 18 years of age or older.
High school diploma or equivalent.
Excellent organizational, written, and oral communication skills.
Typing speed of 20+ words per minute.
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Basic understanding of Windows operating system.
Highly reliable with regular attendance and punctuality.
Ability to evaluate, troubleshoot, and follow up on customer issues.
Aptitude for conflict resolution, problem solving, and negotiation.
Customer‑service oriented (empathetic, responsive, patient, conscientious).
Ability to multi‑task, stay focused, and self‑manage.
Strong team orientation and customer focus.
Thrives in a fast‑paced environment where change and ambiguity are prevalent.
Excellent interpersonal skills and ability to build relationships with team and customers.
Conditions & Background
Must be authorized to work in the country where the job is based.
Willing to submit to Level II background/security investigation with fingerprint.
Willing to submit to drug screening.
Physical Requirements This role is office‑based, largely sedentary, and requires sitting/standing for extended periods while working on a computer and using a telephone headset. Occasional light lifting up to forty (40) pounds and reaching in any direction may be required.
Compensation & Benefits
Paid Time Off and paid holidays.
Incentives & rewards contests with cash bonuses and prizes.
Health benefits—medical, dental, and vision coverage after 60 days of employment.
Retirement savings programs (available).
Disability and life insurance options.
Supplemental insurance (accident, critical illness).
Career growth opportunities.
Paid training and skill development.
Fun, engaging work environment and casual dress code.
Diversity & Equality MCI embraces differences and maintains a work environment free from discrimination. All employees are treated with dignity and respect. MCI will not tolerate discrimination or harassment based on protected categories such as age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. Reasonable accommodation is provided for qualified employees with disabilities. MCI honors all applicable equal‑employment‑opportunity laws and actively promotes an inclusive workplace.
#J-18808-Ljbffr
Position Responsibilities
Listen to customers, understand their needs, and resolve issues.
Utilize systems and technology to complete account management tasks.
Recognize sales opportunities and apply sales skills to upgrade.
Explain and position products and processes with customers.
Appropriately elevate customer dissatisfaction to the managerial team.
Ensure first‑call resolution through problem‑solving and effective call handling.
Standard Qualifications
Must be 18 years of age or older.
High school diploma or equivalent.
Excellent organizational, written, and oral communication skills.
Typing speed of 20+ words per minute.
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Basic understanding of Windows operating system.
Highly reliable with regular attendance and punctuality.
Ability to evaluate, troubleshoot, and follow up on customer issues.
Aptitude for conflict resolution, problem solving, and negotiation.
Customer‑service oriented (empathetic, responsive, patient, conscientious).
Ability to multi‑task, stay focused, and self‑manage.
Strong team orientation and customer focus.
Thrives in a fast‑paced environment where change and ambiguity are prevalent.
Excellent interpersonal skills and ability to build relationships with team and customers.
Conditions & Background
Must be authorized to work in the country where the job is based.
Willing to submit to Level II background/security investigation with fingerprint.
Willing to submit to drug screening.
Physical Requirements This role is office‑based, largely sedentary, and requires sitting/standing for extended periods while working on a computer and using a telephone headset. Occasional light lifting up to forty (40) pounds and reaching in any direction may be required.
Compensation & Benefits
Paid Time Off and paid holidays.
Incentives & rewards contests with cash bonuses and prizes.
Health benefits—medical, dental, and vision coverage after 60 days of employment.
Retirement savings programs (available).
Disability and life insurance options.
Supplemental insurance (accident, critical illness).
Career growth opportunities.
Paid training and skill development.
Fun, engaging work environment and casual dress code.
Diversity & Equality MCI embraces differences and maintains a work environment free from discrimination. All employees are treated with dignity and respect. MCI will not tolerate discrimination or harassment based on protected categories such as age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. Reasonable accommodation is provided for qualified employees with disabilities. MCI honors all applicable equal‑employment‑opportunity laws and actively promotes an inclusive workplace.
#J-18808-Ljbffr