Sentara Healthcare Inc
Customer Service Rep CAC - Blue Ridge/Remote
Sentara Healthcare Inc, Harrisonburg, Virginia, United States, 22802
Customer Service Representative - (CAC) Blue Ridge (VA)
This is full time remote position- Candidates must be
within commuting distance
of
Sentara RMH
or
Sentara MJH
to report on site
as needed
for connectivity/equipment support.
The Customer Service Representative (CAC) handles all aspects of member/patient support, focusing on timely research and resolution of telephone inquiries. This role manages incoming calls to address questions about
member eligibility ,
plan prescription benefits , and
claim payment issues , as well as patient service needs such as
updating billing information ,
establishing payment plans ,
resolving payment inquiries , and
scheduling . Success in this role requires clear communication, accurate documentation, strong problem-solving, and a service-oriented mindset to ensure an excellent experience on every call.
Education High school diploma or equivalent (Required)
Certification/Licensure No specific certification or licensure requirements
Experience
1+ year of customer service experience (healthcare or contact center environment preferred)
Experience assisting callers with eligibility/benefits, claims/payment resolution, billing updates, payment plans, and appointment scheduling
Proficiency with CRM/EMR or call-tracking systems; accurate call documentation and follow-through
Strong communication, de-escalation, and problem-solving skills; ability to manage a high call volume and meet performance KPIs
Commitment to accuracy, confidentiality, and HIPAA privacy compliance
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This is full time remote position- Candidates must be
within commuting distance
of
Sentara RMH
or
Sentara MJH
to report on site
as needed
for connectivity/equipment support.
The Customer Service Representative (CAC) handles all aspects of member/patient support, focusing on timely research and resolution of telephone inquiries. This role manages incoming calls to address questions about
member eligibility ,
plan prescription benefits , and
claim payment issues , as well as patient service needs such as
updating billing information ,
establishing payment plans ,
resolving payment inquiries , and
scheduling . Success in this role requires clear communication, accurate documentation, strong problem-solving, and a service-oriented mindset to ensure an excellent experience on every call.
Education High school diploma or equivalent (Required)
Certification/Licensure No specific certification or licensure requirements
Experience
1+ year of customer service experience (healthcare or contact center environment preferred)
Experience assisting callers with eligibility/benefits, claims/payment resolution, billing updates, payment plans, and appointment scheduling
Proficiency with CRM/EMR or call-tracking systems; accurate call documentation and follow-through
Strong communication, de-escalation, and problem-solving skills; ability to manage a high call volume and meet performance KPIs
Commitment to accuracy, confidentiality, and HIPAA privacy compliance
#J-18808-Ljbffr