CM Truck Beds
Responsibilities
Receive, review, and process warranty claims from customers and dealers
Communicate with customers via phone, email, and written correspondence regarding warranty coverage, claim status, and resolutions
Verify warranty eligibility, documentation, and compliance with company policies
Coordinate with production, quality, and service teams to resolve warranty issues efficiently
Maintain accurate records of warranty claims, communications, and resolutions in company systems
Assist in identifying recurring issues and trends to support continuous improvement efforts
Provide exceptional customer service while handling potentially sensitive or escalated situations
Follow all company policies, safety procedures, and quality standards
Qualifications
High school diploma or equivalent required; additional education preferred
Previous customer service experience required; warranty or manufacturing experience preferred
Strong verbal and written communication skills
Ability to handle multiple tasks while maintaining accuracy and attention to detail
Proficient in basic computer systems and data entry
Strong problem-solving skills with a customer-focused mindset
Ability to work independently and as part of a team
Preferred Skills
Experience with warranty claims, service departments, or manufacturing environments
Familiarity with truck bodies, automotive, or industrial equipment is a plus
Professional phone and email communication skills
Organizational skills with the ability to prioritize workload
Work Environment & Expectations
Office-based position with regular interaction across departments
Fast-paced environment requiring adaptability and professionalism
Commitment to maintaining a positive customer experience
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Motor Vehicle Manufacturing
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Receive, review, and process warranty claims from customers and dealers
Communicate with customers via phone, email, and written correspondence regarding warranty coverage, claim status, and resolutions
Verify warranty eligibility, documentation, and compliance with company policies
Coordinate with production, quality, and service teams to resolve warranty issues efficiently
Maintain accurate records of warranty claims, communications, and resolutions in company systems
Assist in identifying recurring issues and trends to support continuous improvement efforts
Provide exceptional customer service while handling potentially sensitive or escalated situations
Follow all company policies, safety procedures, and quality standards
Qualifications
High school diploma or equivalent required; additional education preferred
Previous customer service experience required; warranty or manufacturing experience preferred
Strong verbal and written communication skills
Ability to handle multiple tasks while maintaining accuracy and attention to detail
Proficient in basic computer systems and data entry
Strong problem-solving skills with a customer-focused mindset
Ability to work independently and as part of a team
Preferred Skills
Experience with warranty claims, service departments, or manufacturing environments
Familiarity with truck bodies, automotive, or industrial equipment is a plus
Professional phone and email communication skills
Organizational skills with the ability to prioritize workload
Work Environment & Expectations
Office-based position with regular interaction across departments
Fast-paced environment requiring adaptability and professionalism
Commitment to maintaining a positive customer experience
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Motor Vehicle Manufacturing
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