Swift Transportation
Overview
Customer Account Representative role at Swift Transportation. Schedule: 3 days on, 2 days off, 2 days on, 3 days off (Weekdays and Weekends) 5am-5pm. Compensation: $21-23 depending on experience and qualifications.
Job Responsibilities Meet all customer expectations by providing world-class service through effective communication to both internal and external customers while improving company profitability. Incumbents may be assigned to alternate work shifts based on company and customer needs.
Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
Develop and grow customer relationships while assisting in balancing the freight capacity.
Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.
Input all load information to the system accurately. Ensure customer information is accurate and current.
Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.
Qualifications
Previous customer service or related area in transportation industry preferred.
Associates degree or equivalent combination of education and/or experience required.
Must possess outstanding telephone skills.
Must possess excellent time management skills.
Must be able to work in a fast-paced team environment.
What we offer
Competitive starting salary commensurate with experience and geographic location.
Potential bonus pay based on company performance.
Opportunities to volunteer and give back to local communities.
Comprehensive Benefits Package which includes:
401(K)
Medical, Dental, Vision, Disability, Supplemental and Life Insurance
Paid Time Off
Employee Stock Purchase Plan
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Transportation/Trucking/Railroad
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Job Responsibilities Meet all customer expectations by providing world-class service through effective communication to both internal and external customers while improving company profitability. Incumbents may be assigned to alternate work shifts based on company and customer needs.
Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
Develop and grow customer relationships while assisting in balancing the freight capacity.
Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.
Input all load information to the system accurately. Ensure customer information is accurate and current.
Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.
Qualifications
Previous customer service or related area in transportation industry preferred.
Associates degree or equivalent combination of education and/or experience required.
Must possess outstanding telephone skills.
Must possess excellent time management skills.
Must be able to work in a fast-paced team environment.
What we offer
Competitive starting salary commensurate with experience and geographic location.
Potential bonus pay based on company performance.
Opportunities to volunteer and give back to local communities.
Comprehensive Benefits Package which includes:
401(K)
Medical, Dental, Vision, Disability, Supplemental and Life Insurance
Paid Time Off
Employee Stock Purchase Plan
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Transportation/Trucking/Railroad
#J-18808-Ljbffr