Jerry
Customer Service Agent (Remote)
Apply for the
Customer Service Agent (Remote)
role at Jerry.
About The Opportunity Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high‑maintenance assets. Since launching our mobile app in 2019, we have amassed over 4 M customers and expanded beyond insurance shopping to refinancing, safety, and repairs to become the #1 rated AllCar app in the App Store.
How You Will Make An Impact
Respond to inbound calls from existing customers.
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverages, policy benefits, or making changes to existing policy.
Work to retain Jerry policyholders by actively finding solutions for customers at risk of cancellation.
Who You Are
You can multitask and manage multiple competing priorities.
You are passionate about helping others.
You have 2+ years of experience working in a call‑center environment.
Compensation And Perks
Hourly wage: $19.00 – $21.00.
We will pay for your P&C license (expected within 60 days after starting).
Medical, dental, vision insurance, 401(k) match.
Ability to work remotely (we provide work equipment).
Ongoing training and mentorship from our leadership team.
An outstanding portfolio of insurance carriers and products – we work with over 55 carriers.
Schedule
Monday to Friday, 3:30 pm – 12:00 am EST.
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai.
The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market‑dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(k) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part‑time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time‑consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners’ needs. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7‑star rating in the App Store and have more than 5 million customers. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Seniority level
Entry level
#J-18808-Ljbffr
Customer Service Agent (Remote)
role at Jerry.
About The Opportunity Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high‑maintenance assets. Since launching our mobile app in 2019, we have amassed over 4 M customers and expanded beyond insurance shopping to refinancing, safety, and repairs to become the #1 rated AllCar app in the App Store.
How You Will Make An Impact
Respond to inbound calls from existing customers.
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverages, policy benefits, or making changes to existing policy.
Work to retain Jerry policyholders by actively finding solutions for customers at risk of cancellation.
Who You Are
You can multitask and manage multiple competing priorities.
You are passionate about helping others.
You have 2+ years of experience working in a call‑center environment.
Compensation And Perks
Hourly wage: $19.00 – $21.00.
We will pay for your P&C license (expected within 60 days after starting).
Medical, dental, vision insurance, 401(k) match.
Ability to work remotely (we provide work equipment).
Ongoing training and mentorship from our leadership team.
An outstanding portfolio of insurance carriers and products – we work with over 55 carriers.
Schedule
Monday to Friday, 3:30 pm – 12:00 am EST.
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai.
The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market‑dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(k) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part‑time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time‑consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners’ needs. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7‑star rating in the App Store and have more than 5 million customers. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Seniority level
Entry level
#J-18808-Ljbffr