O'Reilly Auto Parts
Job Overview
Parts Specialist at O'Reilly Auto Parts.
Responsibilities
Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
Greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
Assist managers and installer service specialists in serving professional customers as needed.
Complete assigned company training relevant to the position.
Provide excellent service to customers calling the store, answering all calls per company policy, looking up parts, quoting prices, recommending premium and related items, and offering the Low‑Price Guarantee.
Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner according to company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning.
Perform various daily operational tasks, such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center, assisting with monthly stock adjustments, and inventory cycle counts.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Provide various in‑store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (must meet company mandated driving eligibility requirements).
Perform all other duties as assigned.
Qualifications
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired:
Familiar with automotive parts, cataloging, Weatherly Index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, and vision insurance with optional flexible spending account (FSA).
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com.
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Responsibilities
Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
Greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
Assist managers and installer service specialists in serving professional customers as needed.
Complete assigned company training relevant to the position.
Provide excellent service to customers calling the store, answering all calls per company policy, looking up parts, quoting prices, recommending premium and related items, and offering the Low‑Price Guarantee.
Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner according to company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning.
Perform various daily operational tasks, such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center, assisting with monthly stock adjustments, and inventory cycle counts.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Provide various in‑store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (must meet company mandated driving eligibility requirements).
Perform all other duties as assigned.
Qualifications
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired:
Familiar with automotive parts, cataloging, Weatherly Index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, and vision insurance with optional flexible spending account (FSA).
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com.
#J-18808-Ljbffr