Choice Hotels International, Inc.
Radisson Catering Sales Manager
Choice Hotels International, Inc., Nashville, Tennessee, United States, 37247
* Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!* 401(k) Retirement Plan* Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business* Delivers and sells hotel’s features and benefits to meet clients' needs- Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
* Ability to pivot in both markets and team role pending changing economic and team dynamics* Maintains proper flow of information to sales team, reviews sales work file of assigned accounts
+ Assists with the completion of monthly booking report(s)
+ Prepares reports and forecasts as necessary to improve management decision making and critical evaluation of work activities* Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our GuestResponsibility #1 (70%):* Sales initiatives, managing RFPs, detailing BEOs. generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client catering services requests.Responsibility #2 (20%):* Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings. Following up with new leads to achieve objectives.Responsibility #3 (10%):* Attend networking events, participate in community involvement opportunities, and serve as a strong presence for hotel service and brand advocacy.**Requirements/Skills*** High school diploma required, associate’s or bachelor’s degree preferred* Minimum one - three years hotel catering or convention experience* Strong verbal and written communication skills* Strong negotiation skills* Strong mathematical skills* General knowledge of contract laws* Local market knowledge preferred* Proficient computer skills including Microsoft Office Suite, Delphi and/or Opera* Certified Meeting Planner (CMP) desirable* Able to collaborate effectively with other hotel employees and managers to ensure teamwork- Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
* Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
* Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction #J-18808-Ljbffr
* Ability to pivot in both markets and team role pending changing economic and team dynamics* Maintains proper flow of information to sales team, reviews sales work file of assigned accounts
+ Assists with the completion of monthly booking report(s)
+ Prepares reports and forecasts as necessary to improve management decision making and critical evaluation of work activities* Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our GuestResponsibility #1 (70%):* Sales initiatives, managing RFPs, detailing BEOs. generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client catering services requests.Responsibility #2 (20%):* Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings. Following up with new leads to achieve objectives.Responsibility #3 (10%):* Attend networking events, participate in community involvement opportunities, and serve as a strong presence for hotel service and brand advocacy.**Requirements/Skills*** High school diploma required, associate’s or bachelor’s degree preferred* Minimum one - three years hotel catering or convention experience* Strong verbal and written communication skills* Strong negotiation skills* Strong mathematical skills* General knowledge of contract laws* Local market knowledge preferred* Proficient computer skills including Microsoft Office Suite, Delphi and/or Opera* Certified Meeting Planner (CMP) desirable* Able to collaborate effectively with other hotel employees and managers to ensure teamwork- Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
* Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
* Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction #J-18808-Ljbffr