MDVIP
MDVIP Overview
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary MDVIP is seeking a Senior Trainer, Sales Enablement to join our team in Boca Raton, FL. This role is responsible for designing, delivering, and continuously improving training and enablement programs that drive sales performance, service quality, and employee readiness. The role partners closely with leadership and cross‑functional teams to onboard new hires, coach performance, support operational initiatives, and ensure teams have the knowledge, tools, and skills needed to succeed. The Lead, Sales Enablement also serves as a subject‑matter expert and mentor, using data and quality insights to strengthen performance, retention, and engagement.
Key Responsibilities
Training (60%)
Designs, develops, and facilitates onboarding and ongoing sales and customer service training programs to ensure knowledge retention and performance readiness.
Assesses trainee capabilities through evaluations, testing, and call quality monitoring; provides direct coaching, performance feedback, and recommendations regarding readiness, additional training, or retention.
Maintains training documentation, evaluations, and testing records; communicates trainee progress and performance milestones to leadership.
Continuously reviews and enhances training materials, programs, and agendas based on performance data, business initiatives, and feedback.
Partners with leadership and cross‑functional teams to support policy, process, and technology changes and to pilot and roll out new tools used by agents.
Management Support (25%)
Serves as a subject‑matter expert for Patient Services & Operations, supporting call flows, phone work, mentoring, and ongoing skill development.
Identifies process improvement opportunities and provides recommendations to enhance operational effectiveness.
Supports workforce administration responsibilities, including timekeeping oversight and attendance monitoring for assigned staff.
Recruiting & Onboarding (10%)
Supports recruiting and hiring activities, including interview participation, candidate coordination, onboarding logistics, system access, and equipment setup.
Coordinates training schedules, onboarding agendas, and related communications for new hires and leadership teams.
Culture & Engagement (5%)
Plans and executes team engagement initiatives and special events; tracks participation and key milestones to support employee recognition and culture‑building efforts.
Key Competencies
Instructional Design & Facilitation
– Designs and delivers effective, adult‑learning based training programs that improve sales performance, service quality, and knowledge retention; adapts content based on learner needs and performance data.
Performance Coaching & Quality Management
– Evaluates performance through call monitoring, assessments, and metrics; provides actionable feedback and coaching to improve skills, ensure standards are met, and drive readiness and retention.
Cross‑Functional Collaboration & Influence
– Partners effectively with leadership, operations, recruiting, IT, and other stakeholders to align training, onboarding, and process improvements with business priorities and operational needs.
Operational & Program Management
– Manages training programs, onboarding logistics, documentation, and administrative processes with strong organization, attention to detail, and accountability for outcomes.
Minimum Qualifications
Bachelor’s degree.
5+ years of experience in sales enablement, training, learning & development, sales operations, or a related field.
2+ years of experience facilitating instructor‑led training and coaching in a sales, call center, or customer service environment.
Demonstrated ability to design, deliver, and evaluate training programs that improve performance and knowledge retention.
Experience conducting call monitoring, quality assurance, and performance coaching, with the ability to provide actionable feedback.
Strong working knowledge of sales processes, customer service standards, and call center metrics.
Proven ability to analyze performance data and use insights to improve training effectiveness.
Experience partnering cross‑functionally with leadership, operations, recruiting, and IT teams.
Proficiency with CRM systems and LMS platforms.
Strong communication, facilitation, and organizational skills.
Proficient in Microsoft Office applications, with intermediate skills in Outlook, Excel, Word, and PowerPoint.
Why Join MDVIP?
Be part of a mission‑driven organization leading innovation in personalized healthcare.
Drive transformation and growth in a dynamic, fast‑paced environment.
Competitive compensation: attractive base salary complemented by performance‑based incentives for eligible roles.
Comprehensive benefits: health, dental, vision insurance, and retirement plans.
Professional development: access to ongoing training and leadership development programs.
Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.
Equal Opportunity Employer MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Benefits and Compensation Our compensation reflects the cost of labor across appropriate U.S. geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job‑related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements: medical/prescription drug coverage, dental coverage, vision coverage, flexible spending account, health savings account, dependent care flexible spending account, basic and supplemental life insurance & accidental death and dismemberment, disability income protection plan, employee assistance program, 401(k) retirement program, vacation, paid holidays and personal time, paid sick and family and medical leave time as required by law.
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Position Summary MDVIP is seeking a Senior Trainer, Sales Enablement to join our team in Boca Raton, FL. This role is responsible for designing, delivering, and continuously improving training and enablement programs that drive sales performance, service quality, and employee readiness. The role partners closely with leadership and cross‑functional teams to onboard new hires, coach performance, support operational initiatives, and ensure teams have the knowledge, tools, and skills needed to succeed. The Lead, Sales Enablement also serves as a subject‑matter expert and mentor, using data and quality insights to strengthen performance, retention, and engagement.
Key Responsibilities
Training (60%)
Designs, develops, and facilitates onboarding and ongoing sales and customer service training programs to ensure knowledge retention and performance readiness.
Assesses trainee capabilities through evaluations, testing, and call quality monitoring; provides direct coaching, performance feedback, and recommendations regarding readiness, additional training, or retention.
Maintains training documentation, evaluations, and testing records; communicates trainee progress and performance milestones to leadership.
Continuously reviews and enhances training materials, programs, and agendas based on performance data, business initiatives, and feedback.
Partners with leadership and cross‑functional teams to support policy, process, and technology changes and to pilot and roll out new tools used by agents.
Management Support (25%)
Serves as a subject‑matter expert for Patient Services & Operations, supporting call flows, phone work, mentoring, and ongoing skill development.
Identifies process improvement opportunities and provides recommendations to enhance operational effectiveness.
Supports workforce administration responsibilities, including timekeeping oversight and attendance monitoring for assigned staff.
Recruiting & Onboarding (10%)
Supports recruiting and hiring activities, including interview participation, candidate coordination, onboarding logistics, system access, and equipment setup.
Coordinates training schedules, onboarding agendas, and related communications for new hires and leadership teams.
Culture & Engagement (5%)
Plans and executes team engagement initiatives and special events; tracks participation and key milestones to support employee recognition and culture‑building efforts.
Key Competencies
Instructional Design & Facilitation
– Designs and delivers effective, adult‑learning based training programs that improve sales performance, service quality, and knowledge retention; adapts content based on learner needs and performance data.
Performance Coaching & Quality Management
– Evaluates performance through call monitoring, assessments, and metrics; provides actionable feedback and coaching to improve skills, ensure standards are met, and drive readiness and retention.
Cross‑Functional Collaboration & Influence
– Partners effectively with leadership, operations, recruiting, IT, and other stakeholders to align training, onboarding, and process improvements with business priorities and operational needs.
Operational & Program Management
– Manages training programs, onboarding logistics, documentation, and administrative processes with strong organization, attention to detail, and accountability for outcomes.
Minimum Qualifications
Bachelor’s degree.
5+ years of experience in sales enablement, training, learning & development, sales operations, or a related field.
2+ years of experience facilitating instructor‑led training and coaching in a sales, call center, or customer service environment.
Demonstrated ability to design, deliver, and evaluate training programs that improve performance and knowledge retention.
Experience conducting call monitoring, quality assurance, and performance coaching, with the ability to provide actionable feedback.
Strong working knowledge of sales processes, customer service standards, and call center metrics.
Proven ability to analyze performance data and use insights to improve training effectiveness.
Experience partnering cross‑functionally with leadership, operations, recruiting, and IT teams.
Proficiency with CRM systems and LMS platforms.
Strong communication, facilitation, and organizational skills.
Proficient in Microsoft Office applications, with intermediate skills in Outlook, Excel, Word, and PowerPoint.
Why Join MDVIP?
Be part of a mission‑driven organization leading innovation in personalized healthcare.
Drive transformation and growth in a dynamic, fast‑paced environment.
Competitive compensation: attractive base salary complemented by performance‑based incentives for eligible roles.
Comprehensive benefits: health, dental, vision insurance, and retirement plans.
Professional development: access to ongoing training and leadership development programs.
Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.
Equal Opportunity Employer MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Benefits and Compensation Our compensation reflects the cost of labor across appropriate U.S. geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job‑related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements: medical/prescription drug coverage, dental coverage, vision coverage, flexible spending account, health savings account, dependent care flexible spending account, basic and supplemental life insurance & accidental death and dismemberment, disability income protection plan, employee assistance program, 401(k) retirement program, vacation, paid holidays and personal time, paid sick and family and medical leave time as required by law.
#J-18808-Ljbffr