HR Solutions, Inc.
Customer Service / Account Manager
HR Solutions, Inc., Evansville, Indiana, United States, 47725
Customer Service / Account Manager
HR Solutions is seeking a Customer Service / Account Manager to join our clients growing team.
Responsibilities
Train, coach, and coordinate the responsibilities of Customer Service Associates including providing exceptional customer service and creating repeat customers
Manage communications regarding ongoing quotes, samples, and projects
Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes
Collaborate with cross-functional teams to ensure consistent and seamless shipping and follow-up regarding custom orders
Resolve escalated customer concerns and complaints in a timely and satisfactory manner
Plan and execute customer events and promotions to enhance the overall shopping experience
Oversee and manage the Sales team, providing guidance and support as needed
Requirements
Bachelor's degree preferred but not required or equivalent experience
2+ years’ management experience required
Must have strong customer service, attention to detail, de‑escalation, and problem‑solving skills
Strong Microsoft Word, Excel, and Outlook skills
Compensation Excellent benefits offered
To Apply If your background and qualifications match this position, please send your updated resume to: Vicki Hubiak, President / CEO vhubiak@hrsolutions-inc.com
Please know that, due to volume of responses, only those candidates who meet the requirements described above will be contacted.
HR Solutions, Inc. is proud to be an Equal Opportunity Employer
At HR Solutions, Inc. we take pride in developing effective and professional relationships with our clients. We have been selective in building our own staff from the most highly qualified, certified, and experienced individuals in the Tri‑State area. Our team of consultants has accumulated extensive Human Resources experience in Staffing, Executive Recruiting, Corporate Outplacement, Executive Coaching, Training and Organizational Development.
Seniority level Not Applicable
Employment type Full‑time
Job function Management
Industries Manufacturing
Referrals increase your chances of interviewing at HR Solutions, Inc. by 2x
Get notified about new Customer Service Manager jobs in
Evansville, IN .
#J-18808-Ljbffr
Responsibilities
Train, coach, and coordinate the responsibilities of Customer Service Associates including providing exceptional customer service and creating repeat customers
Manage communications regarding ongoing quotes, samples, and projects
Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes
Collaborate with cross-functional teams to ensure consistent and seamless shipping and follow-up regarding custom orders
Resolve escalated customer concerns and complaints in a timely and satisfactory manner
Plan and execute customer events and promotions to enhance the overall shopping experience
Oversee and manage the Sales team, providing guidance and support as needed
Requirements
Bachelor's degree preferred but not required or equivalent experience
2+ years’ management experience required
Must have strong customer service, attention to detail, de‑escalation, and problem‑solving skills
Strong Microsoft Word, Excel, and Outlook skills
Compensation Excellent benefits offered
To Apply If your background and qualifications match this position, please send your updated resume to: Vicki Hubiak, President / CEO vhubiak@hrsolutions-inc.com
Please know that, due to volume of responses, only those candidates who meet the requirements described above will be contacted.
HR Solutions, Inc. is proud to be an Equal Opportunity Employer
At HR Solutions, Inc. we take pride in developing effective and professional relationships with our clients. We have been selective in building our own staff from the most highly qualified, certified, and experienced individuals in the Tri‑State area. Our team of consultants has accumulated extensive Human Resources experience in Staffing, Executive Recruiting, Corporate Outplacement, Executive Coaching, Training and Organizational Development.
Seniority level Not Applicable
Employment type Full‑time
Job function Management
Industries Manufacturing
Referrals increase your chances of interviewing at HR Solutions, Inc. by 2x
Get notified about new Customer Service Manager jobs in
Evansville, IN .
#J-18808-Ljbffr