O'Reilly Auto Parts
Parts Specialist – Job Overview
Apply for the
Parts Specialist
role at
O'Reilly Auto Parts
in
Monroeville, AL . The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in accomplishing assigned tasks. Bilingual candidates are encouraged to apply.
Essential Job Functions
Follow and promote all company customer service programs, including Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
Assist managers and/or installer service specialists in serving professional customers as needed.
Complete assigned company training relevant to the position.
Provide excellent telephone service by answering calls, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low‑Price Guarantee.
Maintain and secure the cash drawer, accept cash or checks, accurately make change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner in accordance with company policies.
Address and resolve customer complaints in a friendly manner.
Assist with completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks, such as preparing new, core, and warranty merchandise returns for shipment to the distribution center; assisting with monthly stock adjustments and inventory cycle counts.
Operate brake lathe and other store test equipment after corresponding training and company requirements are met.
Perform in‑store services for customers where state and local laws allow (e.g., installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, replacing headlight capsules).
Occasionally drive a delivery vehicle to make deliveries when business needs dictate, meeting company mandated driving eligibility requirements.
All other duties as assigned.
Skills, Education, Knowledge, Experience, and Abilities
Required:
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly and professional customer service.
Must be able to multitask, handling customers on the phone and in the store simultaneously.
Desired:
Familiar with automotive parts, cataloging, Weatherly Index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish is highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock Purchase Plan & 401(k) with employer contributions starting day one.
Medical, dental, & vision insurance with optional flexible spending account (FSA).
Team member health & wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
Equal Employment Opportunity Statement O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471‑7431 option and provide your requested accommodation and position details.
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Parts Specialist
role at
O'Reilly Auto Parts
in
Monroeville, AL . The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in accomplishing assigned tasks. Bilingual candidates are encouraged to apply.
Essential Job Functions
Follow and promote all company customer service programs, including Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
Assist managers and/or installer service specialists in serving professional customers as needed.
Complete assigned company training relevant to the position.
Provide excellent telephone service by answering calls, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low‑Price Guarantee.
Maintain and secure the cash drawer, accept cash or checks, accurately make change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner in accordance with company policies.
Address and resolve customer complaints in a friendly manner.
Assist with completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks, such as preparing new, core, and warranty merchandise returns for shipment to the distribution center; assisting with monthly stock adjustments and inventory cycle counts.
Operate brake lathe and other store test equipment after corresponding training and company requirements are met.
Perform in‑store services for customers where state and local laws allow (e.g., installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, replacing headlight capsules).
Occasionally drive a delivery vehicle to make deliveries when business needs dictate, meeting company mandated driving eligibility requirements.
All other duties as assigned.
Skills, Education, Knowledge, Experience, and Abilities
Required:
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly and professional customer service.
Must be able to multitask, handling customers on the phone and in the store simultaneously.
Desired:
Familiar with automotive parts, cataloging, Weatherly Index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish is highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock Purchase Plan & 401(k) with employer contributions starting day one.
Medical, dental, & vision insurance with optional flexible spending account (FSA).
Team member health & wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
Equal Employment Opportunity Statement O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471‑7431 option and provide your requested accommodation and position details.
#J-18808-Ljbffr