KW Property Management & Consulting
Resident Services Coordinator
KW Property Management & Consulting, Florida, New York, United States
Schedule: 7:00am-3:30pm, 8:30am-5:00pm, 3:00pm-11:30pm shift with flexible days of the week.
Plays a significant role in attracting and retaining residents and guests of the building. The Resident Services Coordinator is generally the first point of contact for the building’s for guests. This position provides exceptional customer service to include useful information to guests of the building.
Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primary focus of the position is to be the extension of the Management Office. With the approval of the Property Manager the Resident Services Concierge is to create and update any necessary policy and procedures required to run the Front Desk operations smoothly and efficiently at a 5-star level. Supervision of the Front Desk personnel in this regard is a must.
Secondary focus of the position is to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. The Resident Services Concierge seeks opportunities to create memories and build positive resident relationships with the Building and the Association by anticipating needs and exceeding expectations with creative, gracious and hospitable delivery of services.
While direct supervisory role is generally limited to Front Desk Operations or other Concierge staff, if any, the Resident Services Concierge acts as “chief of protocol” to facilitate well‑orchestrated coordination of maintenance, housekeeping and office staff to deliver gracious, seamless service to residents and guests. As such, incumbent’s focus is to smooth over, not exaggerate, occasional gaps or gaffs.
Assists management office with resident communications and relationships.
Position also requires to include but are not limited to package delivery operation, Amenity Rental Event Coordination, Theatre and Business Room Reservations, and greeting of residents and guests.
Maintain assigned areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view.
Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
Respond to all resident and guest concerns with empathy and resourceful problem-solving while maintaining positive image of Association, Developer and Management team. Promptly communicate resident and guest concerns to the Management Office.
Respect resident and guest privacy, perspective, priorities, time and resources.
Work Environment The position will be indoors working with equipment generally used in an office. This position is inside a Condominium building and will be exposed to moderate to loud noises, pets, and a diverse population.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is required to sit. stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Position Type This is a full‑time non‑exempt (hourly) position. Days and hours of work will be determined by each building due to the needs of the client. The schedule may change to accommodate the business needs of the property.
Required Experience and Education
Previous experience in a similar position and in a similar setting; such as a hotel is required.
High school diploma or equivalent required; a 2‑year or above college degree preferred.
Excellent communication skills required. Excellent writing skills required for the position.
Excellent interpersonal skills and strong English communication skills are essential. Conversational ability or fluency in other languages, especially Spanish, is always desirable and may also be required at particular site(s).
Strong grasp of generally used computer application required; MS Office Suite
The ability to provide clear, concise notices and reports and to present basic analysis with professional presentation quality essential.
Must have the ability to learn and utilize specialized hospitality and related software required.
Supervision Employee reports directly to the Association Manager of the community and is to take direction only from the Manager
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Plays a significant role in attracting and retaining residents and guests of the building. The Resident Services Coordinator is generally the first point of contact for the building’s for guests. This position provides exceptional customer service to include useful information to guests of the building.
Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primary focus of the position is to be the extension of the Management Office. With the approval of the Property Manager the Resident Services Concierge is to create and update any necessary policy and procedures required to run the Front Desk operations smoothly and efficiently at a 5-star level. Supervision of the Front Desk personnel in this regard is a must.
Secondary focus of the position is to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. The Resident Services Concierge seeks opportunities to create memories and build positive resident relationships with the Building and the Association by anticipating needs and exceeding expectations with creative, gracious and hospitable delivery of services.
While direct supervisory role is generally limited to Front Desk Operations or other Concierge staff, if any, the Resident Services Concierge acts as “chief of protocol” to facilitate well‑orchestrated coordination of maintenance, housekeeping and office staff to deliver gracious, seamless service to residents and guests. As such, incumbent’s focus is to smooth over, not exaggerate, occasional gaps or gaffs.
Assists management office with resident communications and relationships.
Position also requires to include but are not limited to package delivery operation, Amenity Rental Event Coordination, Theatre and Business Room Reservations, and greeting of residents and guests.
Maintain assigned areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view.
Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
Respond to all resident and guest concerns with empathy and resourceful problem-solving while maintaining positive image of Association, Developer and Management team. Promptly communicate resident and guest concerns to the Management Office.
Respect resident and guest privacy, perspective, priorities, time and resources.
Work Environment The position will be indoors working with equipment generally used in an office. This position is inside a Condominium building and will be exposed to moderate to loud noises, pets, and a diverse population.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is required to sit. stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Position Type This is a full‑time non‑exempt (hourly) position. Days and hours of work will be determined by each building due to the needs of the client. The schedule may change to accommodate the business needs of the property.
Required Experience and Education
Previous experience in a similar position and in a similar setting; such as a hotel is required.
High school diploma or equivalent required; a 2‑year or above college degree preferred.
Excellent communication skills required. Excellent writing skills required for the position.
Excellent interpersonal skills and strong English communication skills are essential. Conversational ability or fluency in other languages, especially Spanish, is always desirable and may also be required at particular site(s).
Strong grasp of generally used computer application required; MS Office Suite
The ability to provide clear, concise notices and reports and to present basic analysis with professional presentation quality essential.
Must have the ability to learn and utilize specialized hospitality and related software required.
Supervision Employee reports directly to the Association Manager of the community and is to take direction only from the Manager
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr