Enterprise
Sr. Customer Assistance Representative - Sikeston
Enterprise, Sikeston, Missouri, United States, 63801
Sr. Customer Assistance Representative - Sikeston
This position pays $19.50 / hr and is located at 1020 Linn, Sikeston, MO 63801.
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. It is the largest and fastest‑growing privately owned automotive rental and leasing company in North America and is committed to becoming the world’s best and most trusted mobility company.
Benefits Package
Paid time off
Employee discount
Retirement savings plan
Extended health benefits (medical, prescription drug, dental, and vision)
Life insurance
Training and development
Schedule
Monday–Friday: 8:00am – 5:00pm
Responsibilities
Take incoming calls for reservations, rate quotes, general questions, and provide information/resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned.
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
Meet and greet customers in a friendly and timely manner.
Provide directions and general assistance.
Assist in assessing the condition of rental upon return.
Process returns, check‑ins, and exit kiosk transactions.
Effectively market the company while picking up customers and/or dropping them off in a safe and courteous manner.
Understand and communicate rental terms and conditions, vehicle features, and other services.
May sell optional protection products, upgrades, fuel options, and other additional equipment.
Notify management of any known vehicle problems and required vehicle maintenance.
Clean vehicle interior and exterior by hand or using washing equipment when needed.
Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivable, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
Perform miscellaneous and backup duties as assigned.
Qualifications
Must be at least 18 years old.
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years.
No drug or alcohol related conviction on driving record in the past 3 years.
Must be authorized to work in the United States and not require work authorization sponsorship at any time.
Equal Opportunity Employer / Disability / Veterans
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries: Travel Arrangements
Referrals increase your chances of interviewing at Enterprise by 2x.
Get notified about new Senior Customer Representative jobs in Sikeston, MO.
#J-18808-Ljbffr
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. It is the largest and fastest‑growing privately owned automotive rental and leasing company in North America and is committed to becoming the world’s best and most trusted mobility company.
Benefits Package
Paid time off
Employee discount
Retirement savings plan
Extended health benefits (medical, prescription drug, dental, and vision)
Life insurance
Training and development
Schedule
Monday–Friday: 8:00am – 5:00pm
Responsibilities
Take incoming calls for reservations, rate quotes, general questions, and provide information/resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned.
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
Meet and greet customers in a friendly and timely manner.
Provide directions and general assistance.
Assist in assessing the condition of rental upon return.
Process returns, check‑ins, and exit kiosk transactions.
Effectively market the company while picking up customers and/or dropping them off in a safe and courteous manner.
Understand and communicate rental terms and conditions, vehicle features, and other services.
May sell optional protection products, upgrades, fuel options, and other additional equipment.
Notify management of any known vehicle problems and required vehicle maintenance.
Clean vehicle interior and exterior by hand or using washing equipment when needed.
Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivable, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
Perform miscellaneous and backup duties as assigned.
Qualifications
Must be at least 18 years old.
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years.
No drug or alcohol related conviction on driving record in the past 3 years.
Must be authorized to work in the United States and not require work authorization sponsorship at any time.
Equal Opportunity Employer / Disability / Veterans
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries: Travel Arrangements
Referrals increase your chances of interviewing at Enterprise by 2x.
Get notified about new Senior Customer Representative jobs in Sikeston, MO.
#J-18808-Ljbffr