Smokymountains
Mortgage Collections - $17/hour
Express Employment Professionals is currently recruiting for a
REMOTE Mortgage Collections position .
Mortgage Collections Responsibilities:
Handle billing and collections inquiries.
Generate revenue for clients by ensuring timely and accurate payments.
Assist consumers in preventing home repossession through financial planning.
Perform basic office duties such as faxing documents, typing invoices, and answering phones.
Demonstrate proficiency email etiquette and communication skills.
Exhibit outstanding follow‑up skills to maintain consumer/client relationships.
Sit and talk on the phone via headset for extended periods of time.
Mortgage Collections Qualifications:
Meet the assigned minimum number of phone calls/attempts/accounts per day.
Typing score of 40 WPM.
Maintain attention to detail in data entry and recording conversations.
Be familiar with applicable software, FDCPA laws, and state laws.
1 year of experience in a call center handling debt collection.
Ability to work second shift.
Proven performance in calls, contracts, promises, payment overage, and all elements of bank and retail collections (preferred).
Ability to work independently from home in a quiet, uninterrupted environment.
Understanding of the negotiation process to obtain maximum possible payments.
Ability to take constructive criticism and strive for success.
High School Diploma or equivalent.
Stellar attendance and punctuality are required.
Good tenure at previous jobs (2+ years in a relevant field).
Mortgage Collections Shift:
Monday -Friday 11AM – 8PM (1 hour lunch)
One Saturday every 4 weeks from 9AM – 3:30PM
Temp-to-hire
Full-time
Optional and Mandatory overtime
Training will be provided but is remote as well.
Benefits included:
Work from home with all equipment provided (internet access and office supplies not included).
Holiday and Vacation pay accrual
Medical insurance
401(k)
Referral bonus
Opportunities for internal progression and promotion
Ways to Apply for Mortgage Collections:
CallMagy at (865) 273 - 2158 or send resume over to Magy.Gonzales@expresspros.com
Stop by our office M-F between 8 am and 4 pm – 631 William Blount Drive, Maryville, TN
Fill out an online application atExpresspros.com/AlcoaTN
#J-18808-Ljbffr
REMOTE Mortgage Collections position .
Mortgage Collections Responsibilities:
Handle billing and collections inquiries.
Generate revenue for clients by ensuring timely and accurate payments.
Assist consumers in preventing home repossession through financial planning.
Perform basic office duties such as faxing documents, typing invoices, and answering phones.
Demonstrate proficiency email etiquette and communication skills.
Exhibit outstanding follow‑up skills to maintain consumer/client relationships.
Sit and talk on the phone via headset for extended periods of time.
Mortgage Collections Qualifications:
Meet the assigned minimum number of phone calls/attempts/accounts per day.
Typing score of 40 WPM.
Maintain attention to detail in data entry and recording conversations.
Be familiar with applicable software, FDCPA laws, and state laws.
1 year of experience in a call center handling debt collection.
Ability to work second shift.
Proven performance in calls, contracts, promises, payment overage, and all elements of bank and retail collections (preferred).
Ability to work independently from home in a quiet, uninterrupted environment.
Understanding of the negotiation process to obtain maximum possible payments.
Ability to take constructive criticism and strive for success.
High School Diploma or equivalent.
Stellar attendance and punctuality are required.
Good tenure at previous jobs (2+ years in a relevant field).
Mortgage Collections Shift:
Monday -Friday 11AM – 8PM (1 hour lunch)
One Saturday every 4 weeks from 9AM – 3:30PM
Temp-to-hire
Full-time
Optional and Mandatory overtime
Training will be provided but is remote as well.
Benefits included:
Work from home with all equipment provided (internet access and office supplies not included).
Holiday and Vacation pay accrual
Medical insurance
401(k)
Referral bonus
Opportunities for internal progression and promotion
Ways to Apply for Mortgage Collections:
CallMagy at (865) 273 - 2158 or send resume over to Magy.Gonzales@expresspros.com
Stop by our office M-F between 8 am and 4 pm – 631 William Blount Drive, Maryville, TN
Fill out an online application atExpresspros.com/AlcoaTN
#J-18808-Ljbffr