Christ Health Center Inc
Bilingual Call Center Representative
Christ Health Center Inc, Spring Lake Estates, Alabama, United States
Christ Health Center
is seeking a compassionate and detail-oriented
Call Center Representative
to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company’s first point of contact with the public, and must represent the company in a professional and courteous manner at all times.
Supervisory Responsibilities None
Major Duties & Responsibilities: Job Skills
Answers incoming calls
Checks and follow ups on voicemail messages
Maintains and updates patient demographics
Schedules patient appointments
Assists with patient registration and patient Check-out as needed
May also assist with other related clerical duties and other miscellaneous duties as deemed necessary
Schedule Monday-Friday, 7:45 AM- 5:00 PM
Required Skills/abilities
Excellent verbal communication and telephone skills
Ability to read and interpret documents
Effective interpersonal skills including active listening
Typing and Data Entry Experience
Strong organizational skills and detail oriented
Proficient in Microsoft Office (, Excel, Outlook)
Bi-Lingual in Spanish is required.
Qualification, Education, Experience
Requires High School Diploma or equivalent
1-2 years in administrative experience
Physical/Mental Demands
Work requires the ability to lift objects weighing up to 20 pounds
Work requires ability to carry objects weighing up to 20 pounds.
Work requires ability to sit +/- 90% of the time.
Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.
Work requires the ability to hear, understand, and distinguish speech and/or other sounds.
Work requires proofreading and checking documents for accuracy.
Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus
OSHA personal exposure risk category I & II
Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.
Reasoning Ability The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.
Cultural Expectations
Understands Christ Health Center Mission Statement and Values
Consistently displays Christ Health Center’s Mission on a daily basis
Treats patients, visitors and co-workers with love and respect
This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
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is seeking a compassionate and detail-oriented
Call Center Representative
to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company’s first point of contact with the public, and must represent the company in a professional and courteous manner at all times.
Supervisory Responsibilities None
Major Duties & Responsibilities: Job Skills
Answers incoming calls
Checks and follow ups on voicemail messages
Maintains and updates patient demographics
Schedules patient appointments
Assists with patient registration and patient Check-out as needed
May also assist with other related clerical duties and other miscellaneous duties as deemed necessary
Schedule Monday-Friday, 7:45 AM- 5:00 PM
Required Skills/abilities
Excellent verbal communication and telephone skills
Ability to read and interpret documents
Effective interpersonal skills including active listening
Typing and Data Entry Experience
Strong organizational skills and detail oriented
Proficient in Microsoft Office (, Excel, Outlook)
Bi-Lingual in Spanish is required.
Qualification, Education, Experience
Requires High School Diploma or equivalent
1-2 years in administrative experience
Physical/Mental Demands
Work requires the ability to lift objects weighing up to 20 pounds
Work requires ability to carry objects weighing up to 20 pounds.
Work requires ability to sit +/- 90% of the time.
Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.
Work requires the ability to hear, understand, and distinguish speech and/or other sounds.
Work requires proofreading and checking documents for accuracy.
Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus
OSHA personal exposure risk category I & II
Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.
Reasoning Ability The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.
Cultural Expectations
Understands Christ Health Center Mission Statement and Values
Consistently displays Christ Health Center’s Mission on a daily basis
Treats patients, visitors and co-workers with love and respect
This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
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