Endeavors
JOB PURPOSE
Conduct initial eligibility screening for the Homelessness Prevention Program designed to support households at imminent risk of homelessness. The program provides case management and flexible emergency assistance aimed at stabilizing housing, preventing entry into unsheltered homelessness, and addressing the factors contributing to housing instability. The program will have direct referral pathways from key partners within school districts as well as several Justice of the Peace courts throughout Houston, Harris County, Montgomery County, and Fort Bend County. These partnerships are intended to ensure timely identification and support for households experiencing imminent housing crises. This is a grant‑funded program.
ESSENTIAL JOB RESPONSIBILITIES
Develop effective, trusting relationships with program participants by utilizing trauma‑informed care and a strength‑based approach. Models positive interactions, verbal guidance, and effective communication.
Conduct initial eligibility screening for individuals seeking program assistance. Advocate for eligible participants and provide general information and community referrals for those not meeting program eligibility requirements.
Complete Intake for eligible participants by evaluating individual and/or family needs. Set up initial client files for clients being assigned to a Service Coordinator.
Answer incoming calls, emails, and assist with office management duties.
Document case notes daily, submit comprehensive participant files, complete required reports, and enter documentation into the Salesforce system. Prepare necessary incident reports.
Maintain ongoing communication with multi‑disciplinary teams across the program to assist participants in obtaining and maintaining services to meet needs and promote stability.
Other duties as assigned.
Demonstrate exceptional customer service, putting the child, family, Veteran or client first to support our mission to “Empower people to build better lives for themselves, their families, and their communities.”
ESSENTIAL QUALIFICATIONS
Education:
Bachelor’s degree preferred.
Experience:
2+ years of experience in a social service agency, 2+ years in a customer‑service–focused environment. Experience with mental health and/or a homeless population is a plus.
Attendance:
Must maintain regular and acceptable attendance as determined in the employer’s sole discretion.
Licenses:
Driver’s license with clear record.
Vehicle:
Must have daily use of a vehicle without prior notice.
Other:
Must be available and willing to travel to various locations with such frequency as the business need dictates.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job‑related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.
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ESSENTIAL JOB RESPONSIBILITIES
Develop effective, trusting relationships with program participants by utilizing trauma‑informed care and a strength‑based approach. Models positive interactions, verbal guidance, and effective communication.
Conduct initial eligibility screening for individuals seeking program assistance. Advocate for eligible participants and provide general information and community referrals for those not meeting program eligibility requirements.
Complete Intake for eligible participants by evaluating individual and/or family needs. Set up initial client files for clients being assigned to a Service Coordinator.
Answer incoming calls, emails, and assist with office management duties.
Document case notes daily, submit comprehensive participant files, complete required reports, and enter documentation into the Salesforce system. Prepare necessary incident reports.
Maintain ongoing communication with multi‑disciplinary teams across the program to assist participants in obtaining and maintaining services to meet needs and promote stability.
Other duties as assigned.
Demonstrate exceptional customer service, putting the child, family, Veteran or client first to support our mission to “Empower people to build better lives for themselves, their families, and their communities.”
ESSENTIAL QUALIFICATIONS
Education:
Bachelor’s degree preferred.
Experience:
2+ years of experience in a social service agency, 2+ years in a customer‑service–focused environment. Experience with mental health and/or a homeless population is a plus.
Attendance:
Must maintain regular and acceptable attendance as determined in the employer’s sole discretion.
Licenses:
Driver’s license with clear record.
Vehicle:
Must have daily use of a vehicle without prior notice.
Other:
Must be available and willing to travel to various locations with such frequency as the business need dictates.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job‑related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.
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