Ed Morse Automotive Group
Service Advisor
Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family‑oriented company that values personal and professional growth.
Responsibilities
Act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles.
Provide customer satisfaction and maximize dealership sales of parts and service.
Report directly to the Service Manager/Director, working closely with vehicle sales managers, group leaders, and technicians.
Handle customers with complaints that cannot be satisfied at the service writer level.
Answer incoming telephone calls promptly and courteously, making every effort to satisfy the caller’s inquiry.
Meet and greet service customers warmly and serve as the perfect host.
Listen to customers’ reason(s) for bringing their vehicle to the service department.
Offer logical diagnostic services or repairs to satisfy customers’ concerns.
Provide accurate estimates for all recommended services or repairs.
Qualifications
Well spoken with excellent telephone skills.
Positive associate who provides exceptional personalized service to our guests and community.
Conducts all business with sincerity, honesty, and genuine concern for customers.
Handles minor customer complaints and/or misunderstandings with professionalism, courtesy, and tact.
Maintains a customer satisfaction rating above the zone average.
Why Ed Morse?
Weekly Pay
Uncapped earning potential – bonuses, commissions, etc.
401K with company match
Competitive health benefits including medical, dental and vision
Supplemental insurance options, life insurance, short‑term disability, and long‑term disability
Employee assistance program
Quarterly wellness program
Vacation pay
Sick pay
Six paid holidays each calendar year
Fantastic employee purchase program – discounts on vehicles, parts and service
Employee referral program – get rewarded for working with friends
Community involvement with Ed Morse Cares
Unlimited career potential – opportunities in multiple states with over 30 brands
Ongoing education – receive manufacturer and product knowledge training
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Motor Vehicle Manufacturing
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Responsibilities
Act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles.
Provide customer satisfaction and maximize dealership sales of parts and service.
Report directly to the Service Manager/Director, working closely with vehicle sales managers, group leaders, and technicians.
Handle customers with complaints that cannot be satisfied at the service writer level.
Answer incoming telephone calls promptly and courteously, making every effort to satisfy the caller’s inquiry.
Meet and greet service customers warmly and serve as the perfect host.
Listen to customers’ reason(s) for bringing their vehicle to the service department.
Offer logical diagnostic services or repairs to satisfy customers’ concerns.
Provide accurate estimates for all recommended services or repairs.
Qualifications
Well spoken with excellent telephone skills.
Positive associate who provides exceptional personalized service to our guests and community.
Conducts all business with sincerity, honesty, and genuine concern for customers.
Handles minor customer complaints and/or misunderstandings with professionalism, courtesy, and tact.
Maintains a customer satisfaction rating above the zone average.
Why Ed Morse?
Weekly Pay
Uncapped earning potential – bonuses, commissions, etc.
401K with company match
Competitive health benefits including medical, dental and vision
Supplemental insurance options, life insurance, short‑term disability, and long‑term disability
Employee assistance program
Quarterly wellness program
Vacation pay
Sick pay
Six paid holidays each calendar year
Fantastic employee purchase program – discounts on vehicles, parts and service
Employee referral program – get rewarded for working with friends
Community involvement with Ed Morse Cares
Unlimited career potential – opportunities in multiple states with over 30 brands
Ongoing education – receive manufacturer and product knowledge training
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Motor Vehicle Manufacturing
#J-18808-Ljbffr