UFC Gym
GENERAL SUMMARY
The Fitness PT Sales Admin Manager is responsible for ensuring a positive customer experience personally and through Coach’s supervision. Fitness PT Sales Admin's are responsible for delivering great member service along with Private Training and Supplement revenue. As needed, they address member concerns, employee relations issues, and oversee scheduling and time‑keeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures. Fitness PT Sales Admin's are responsible for the successful attainment of revenue goals pertaining to Private Training and Supplements. This position requires 7 day a week availability including both morning and nights.
ESSENTIAL DUTIES & RESPONSIBILITIES
Sell and conduct Private Training & Small Group Training with members, sell training sessions, execute an effective prospecting strategy, conduct guest tours, and complete sales of staff when needed through the turnover process.
Service Intro PT packages, build value, and re‑sign clients on full programs to hand off to the coaching staff.
Prospect members in person/digital to generate complimentary appointments to sell personal training programs.
Ensure accurate administration of client programs, supplement purchases, measurement tracking, and workout programs; arrive on time, prepared, and attentive for training appointments.
Assist in all revenue‑generating activities, including complimentary workouts, supplement booths, body‑fat tables, seminars, workshops, etc.
Achieve monthly revenue objectives set forth by the Company regarding Private Training and Supplements.
Review daily club sales performance and individual employee performance statistics with the Fitness Manager, Vice President and staff to identify issues and clarify behaviors needed to achieve club sales goals; administer company policies as they relate to the sales process.
Independently schedule and manage client appointments to ensure optimal time management and service delivery.
Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs.
Maintain up‑to‑date scheduling records and make adjustments to accommodate changes or cancellations.
Manage personal client scheduling and calendar coordination; oversee the full scheduling lifecycle for individual appointments.
Work with the Fitness Manager to ensure coaches are productive, revenue and service goals are properly communicated, and the club remains on‑track to attain daily, weekly and monthly financial goals.
Set monthly, weekly and daily goals and objectives consistent with or above those of the Company; conduct monthly, weekly and daily meetings with coaches to review performance and operations and offer direction, motivation and guidance.
Handle member service matters such as providing tours of the club, explaining services offered by the Coaching Department and signing a member up for training agreements and appointments.
Meddigate member issues and concerns in a timely and effective manner, elevating issues when appropriate.
Perform various administrative and housekeeping duties within assigned areas as needed.
Alert operations staff of repairs and maintenance needs; conduct daily facility walk‑throughs.
Supervise coach sales activities, review agreements and prepare daily paperwork.
Comply with operational procedures and follow‑up with compliance checks through monitoring of club systems and employee performance.
ORGANIZATION RELATIONSHIPS The Fitness PT Sales Admin will report directly to the Fitness Manager and/or General Manager. The role communicates and enforces all policies and procedures with the Coaching Team. Duties require interaction with all club members and employees.
REQUIRED QUALIFICATIONS
Knowledge, skills & abilities: in‑depth knowledge of Personal Training techniques from assessment to program design and sales.
Must be able to operate and adjust all fitness equipment.
Knowledge of company policies, practices and procedures, including emergency and safety procedures.
Strong interpersonal and communication skills; friendly, enthusiastic and positive attitude.
Strong customer service focus; respond professionally to requests and inquiries from guests, members and staff.
Understand and follow oral and written instructions; communicate clearly and concisely.
Strong organizational skills; understand basic record‑keeping practices and prioritize multiple tasks.
Computer proficient; basic skills in Microsoft Word and Excel.
Adhere to meal and rest break periods; clock in and out for all shift times.
Required Experience: minimum of one certification from an organization recognized by UFC Gym; current CPR/AED certification; high school diploma or GED; minimum 2 years of related experience; experience in management/employee relations preferred.
Preferred: four‑year degree in a related field recognized by UFC Gym.
Physical Requirements: regularly required to stand; lifting heavy weights, squatting, bending, reaching, spotting, prolonged standing and walking; must be able to lift and/or move up to 45+ lbs.
NOTE: Franchise Information This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.
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ESSENTIAL DUTIES & RESPONSIBILITIES
Sell and conduct Private Training & Small Group Training with members, sell training sessions, execute an effective prospecting strategy, conduct guest tours, and complete sales of staff when needed through the turnover process.
Service Intro PT packages, build value, and re‑sign clients on full programs to hand off to the coaching staff.
Prospect members in person/digital to generate complimentary appointments to sell personal training programs.
Ensure accurate administration of client programs, supplement purchases, measurement tracking, and workout programs; arrive on time, prepared, and attentive for training appointments.
Assist in all revenue‑generating activities, including complimentary workouts, supplement booths, body‑fat tables, seminars, workshops, etc.
Achieve monthly revenue objectives set forth by the Company regarding Private Training and Supplements.
Review daily club sales performance and individual employee performance statistics with the Fitness Manager, Vice President and staff to identify issues and clarify behaviors needed to achieve club sales goals; administer company policies as they relate to the sales process.
Independently schedule and manage client appointments to ensure optimal time management and service delivery.
Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs.
Maintain up‑to‑date scheduling records and make adjustments to accommodate changes or cancellations.
Manage personal client scheduling and calendar coordination; oversee the full scheduling lifecycle for individual appointments.
Work with the Fitness Manager to ensure coaches are productive, revenue and service goals are properly communicated, and the club remains on‑track to attain daily, weekly and monthly financial goals.
Set monthly, weekly and daily goals and objectives consistent with or above those of the Company; conduct monthly, weekly and daily meetings with coaches to review performance and operations and offer direction, motivation and guidance.
Handle member service matters such as providing tours of the club, explaining services offered by the Coaching Department and signing a member up for training agreements and appointments.
Meddigate member issues and concerns in a timely and effective manner, elevating issues when appropriate.
Perform various administrative and housekeeping duties within assigned areas as needed.
Alert operations staff of repairs and maintenance needs; conduct daily facility walk‑throughs.
Supervise coach sales activities, review agreements and prepare daily paperwork.
Comply with operational procedures and follow‑up with compliance checks through monitoring of club systems and employee performance.
ORGANIZATION RELATIONSHIPS The Fitness PT Sales Admin will report directly to the Fitness Manager and/or General Manager. The role communicates and enforces all policies and procedures with the Coaching Team. Duties require interaction with all club members and employees.
REQUIRED QUALIFICATIONS
Knowledge, skills & abilities: in‑depth knowledge of Personal Training techniques from assessment to program design and sales.
Must be able to operate and adjust all fitness equipment.
Knowledge of company policies, practices and procedures, including emergency and safety procedures.
Strong interpersonal and communication skills; friendly, enthusiastic and positive attitude.
Strong customer service focus; respond professionally to requests and inquiries from guests, members and staff.
Understand and follow oral and written instructions; communicate clearly and concisely.
Strong organizational skills; understand basic record‑keeping practices and prioritize multiple tasks.
Computer proficient; basic skills in Microsoft Word and Excel.
Adhere to meal and rest break periods; clock in and out for all shift times.
Required Experience: minimum of one certification from an organization recognized by UFC Gym; current CPR/AED certification; high school diploma or GED; minimum 2 years of related experience; experience in management/employee relations preferred.
Preferred: four‑year degree in a related field recognized by UFC Gym.
Physical Requirements: regularly required to stand; lifting heavy weights, squatting, bending, reaching, spotting, prolonged standing and walking; must be able to lift and/or move up to 45+ lbs.
NOTE: Franchise Information This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.
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