Creative Solutions In HealthCare
Guest Relations Coordinator
Creative Solutions In HealthCare, Dallas, Texas, United States, 75215
Guest Relations Coordinator
We’re Seeking a Personable and Detail-oriented Guest Relations Coordinator to Join Our Growing Team! This Role Is Essential in Ensuring That Residents and Their Guests Feel Comfortable, Informed, and Supported Throughout Their Stay. Success in This Role Requires Exceptional Communication Skills, a Friendly Demeanor, and the Ability to Anticipate and Meet the Needs of Residents and Their Families.
In This Role, You Will
Welcome New Residents: Escort Residents to Their Rooms at Admission and Assist with Unpacking and Room Setup
Provide Comfort: Offer Water, Snacks, Meals (with Nurse Approval), Blankets, Pillows, and Other Comfort Items
Orient Guests: Explain Facility Amenities Including Phone/Tv Use, Dining Options, Activities, and Salon Services
Host Tours: Give Tours to Families and Guests, Showcasing Amenities and Resident-centered Services
Coordinate Dining & Events: Assist with Guest Meal Arrangements, Private Dining Room Setup, and Family Events
Support Activities: Help Residents Attend Activities or Engage in Self-initiated and In-room Leisure
Make Daily Rounds: Check on Residents to Ensure Comfort and Promptly Meet Any Needs
Engage Visitors: Greet Visitors Warmly, Remember Names, and Ensure an Exceptional Guest Experience
Collaborate with Staff: Work with All Departments to Coordinate Guest and Resident Services
Assist with Discharges: Help Pack Belongings, Carry Items, and Provide Support During Discharge
Follow up: Call Discharged Residents to Ensure Safe Arrival and Satisfaction with Their Care Experience
What Makes You a Great Fit We’re Looking for Someone Who:
Has Excellent Interpersonal and Communication Skills
Is Proactive and Attentive to Guest and Resident Needs
Demonstrates a Warm, Welcoming Personality and Professionalism
Is Organized and Skilled at Event or Schedule Coordination
Has Experience in Customer Service, Hospitality, or Healthcare (Preferred, Not Required)
Benefits (Full-time)
Comprehensive Coverage: Health, Dental, and Vision Insurance
Extra Protection: Ad&D, Short-term Disability, Cancer, Critical Illness, and More
Life Insurance: Whole and Term Policies
Professional Growth: Tuition Reimbursement
Time to Recharge: Paid Time off
Retirement Planning: Immediate 401(K) Eligibility
Unwavering Support: Exceptional Corporate Resources and Leadership
Equal Opportunity Employer We Are an Equal Opportunity Employer and Prohibit Discrimination/Harassment Without Regard to Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity or Expression, or Any Other Characteristic Protected by Federal, State, or Local Laws.
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In This Role, You Will
Welcome New Residents: Escort Residents to Their Rooms at Admission and Assist with Unpacking and Room Setup
Provide Comfort: Offer Water, Snacks, Meals (with Nurse Approval), Blankets, Pillows, and Other Comfort Items
Orient Guests: Explain Facility Amenities Including Phone/Tv Use, Dining Options, Activities, and Salon Services
Host Tours: Give Tours to Families and Guests, Showcasing Amenities and Resident-centered Services
Coordinate Dining & Events: Assist with Guest Meal Arrangements, Private Dining Room Setup, and Family Events
Support Activities: Help Residents Attend Activities or Engage in Self-initiated and In-room Leisure
Make Daily Rounds: Check on Residents to Ensure Comfort and Promptly Meet Any Needs
Engage Visitors: Greet Visitors Warmly, Remember Names, and Ensure an Exceptional Guest Experience
Collaborate with Staff: Work with All Departments to Coordinate Guest and Resident Services
Assist with Discharges: Help Pack Belongings, Carry Items, and Provide Support During Discharge
Follow up: Call Discharged Residents to Ensure Safe Arrival and Satisfaction with Their Care Experience
What Makes You a Great Fit We’re Looking for Someone Who:
Has Excellent Interpersonal and Communication Skills
Is Proactive and Attentive to Guest and Resident Needs
Demonstrates a Warm, Welcoming Personality and Professionalism
Is Organized and Skilled at Event or Schedule Coordination
Has Experience in Customer Service, Hospitality, or Healthcare (Preferred, Not Required)
Benefits (Full-time)
Comprehensive Coverage: Health, Dental, and Vision Insurance
Extra Protection: Ad&D, Short-term Disability, Cancer, Critical Illness, and More
Life Insurance: Whole and Term Policies
Professional Growth: Tuition Reimbursement
Time to Recharge: Paid Time off
Retirement Planning: Immediate 401(K) Eligibility
Unwavering Support: Exceptional Corporate Resources and Leadership
Equal Opportunity Employer We Are an Equal Opportunity Employer and Prohibit Discrimination/Harassment Without Regard to Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity or Expression, or Any Other Characteristic Protected by Federal, State, or Local Laws.
#J-18808-Ljbffr