C.H. Robinson
Customer Account Specialist
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C.H. Robinson . If you have customer relations experience and are looking for a role that will allow you to learn account management, sales, and operations with a clear career path, this is the right opportunity.
Overview As a Customer Account Specialist, you will build relationships with customers and collaborate with internal teams to solve challenging customer problems. You’ll use our proven processes and innovative technology platform to manage shipments while developing skills in operations, sales, and account management.
Responsibilities
Build and develop relationships with customers to ensure continued partnership
Communicate shipment updates proactively and accurately, ensuring a customer‑centric approach
Analyze customer inquiries and provide quality and timely insights and updates to customers
Proactively identify opportunities to improve operational efficiency
Respond to customers with a sense of urgency to provide an excellent customer experience
Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
Network internally with Account Management, Operations, and Capacity teams
Key Qualifications
High School Diploma or GED equivalent
Previous Customer Engagement Experience
Ability to travel up to 5% domestically
Preferred Qualifications
Value a diverse and inclusive work environment
Have basic proficiency in Microsoft Office Suite of Programs
Display attention to detail, accuracy, and problem‑solving skills
Exhibit demonstrated negotiation, collaboration, and influencing skills
Hold a Bachelor’s Degree from an accredited college or university
Compensation Range:
$19.95 - $31.55 per hour
Benefits
Three medical plans which include
Prescription drug coverage
Enhanced fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short‑Term and Long‑Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team‑building opportunities
Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE/Disabled/Veteran
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Click the apply button to submit your application.
#J-18808-Ljbffr
C.H. Robinson . If you have customer relations experience and are looking for a role that will allow you to learn account management, sales, and operations with a clear career path, this is the right opportunity.
Overview As a Customer Account Specialist, you will build relationships with customers and collaborate with internal teams to solve challenging customer problems. You’ll use our proven processes and innovative technology platform to manage shipments while developing skills in operations, sales, and account management.
Responsibilities
Build and develop relationships with customers to ensure continued partnership
Communicate shipment updates proactively and accurately, ensuring a customer‑centric approach
Analyze customer inquiries and provide quality and timely insights and updates to customers
Proactively identify opportunities to improve operational efficiency
Respond to customers with a sense of urgency to provide an excellent customer experience
Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
Network internally with Account Management, Operations, and Capacity teams
Key Qualifications
High School Diploma or GED equivalent
Previous Customer Engagement Experience
Ability to travel up to 5% domestically
Preferred Qualifications
Value a diverse and inclusive work environment
Have basic proficiency in Microsoft Office Suite of Programs
Display attention to detail, accuracy, and problem‑solving skills
Exhibit demonstrated negotiation, collaboration, and influencing skills
Hold a Bachelor’s Degree from an accredited college or university
Compensation Range:
$19.95 - $31.55 per hour
Benefits
Three medical plans which include
Prescription drug coverage
Enhanced fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short‑Term and Long‑Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team‑building opportunities
Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE/Disabled/Veteran
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Click the apply button to submit your application.
#J-18808-Ljbffr