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Account Manager / Renewals Manager
At Adverity, you will be a strategic commercial partner responsible for retaining, protecting, and expanding a high‑value portfolio of 100+ customers, guiding them through their data maturity journey and ensuring they consistently realise value from our platform. This is a full‑time, remote (Nationwide) position, based in Dallas.
Some Of The Things You’ll Work On
Proactively manage a high‑volume customer portfolio (100+ accounts), ensuring consistent engagement, value realisation, and renewal readiness across all customers.
Prioritise renewal health by identifying risks early, reinforcing product value, and executing structured renewal plays to maximise retention.
Turn customer challenges into opportunities for optimisation, product adoption, and long‑term account stability—driving expansion where appropriate but with a primary focus on renewal success.
Build and deliver data‑driven value reviews that clearly articulate ROI, adoption impact, and business outcomes aligned to customer goals.
Consistently exceed Net Revenue Retention (NRR) and Gross Retention targets through strong renewal execution and churn mitigation.
Position Adverity as an essential, long‑term partner in the customer’s data strategy by shifting conversations from features to continued strategic value.
Develop deep, multi‑threaded relationships across your portfolio—particularly at the executive and economic buyer level—to protect and grow account health.
We’re Excited If You Have
A proven track record of delivering exceptional renewal outcomes and retention performance within an enterprise SaaS or data platform environment.
Experience managing a large, high‑velocity portfolio (100+ customers simultaneously) while maintaining high‑quality engagement and renewal execution.
Demonstrated ability to identify and mitigate renewal risks, reduce churn, and drive adoption‑led growth.
Strong commercial acumen with the ability to articulate ROI and business impact during Executive Business Reviews and renewal negotiations.
Deep understanding of procurement, renewal cycles, and buying processes within complex organisations.
Confidence engaging and influencing senior stakeholders—particularly economic buyers—during renewal and value discussions.
Experience navigating multi‑threaded accounts to secure renewal alignment across all decision‑makers.
Expertise in CRM and customer success/sales tools (e.g., Gainsight) including renewal forecasting, account planning, and lifecycle tracking.
Ability to leverage AI tools and modern productivity tech to streamline portfolio management and maintain proactive customer coverage.
Why You’ll Love It Here
Flexible working hours and home‑office.
Internal shares program (EDPP).
401(k) matching scheme.
20 days PTO (excluding US public holidays and additional sick days).
Ergonomic workspace and cutting‑edge technology.
Regular team events (also remote).
Modern and stylish office in the heart of New York.
Sustainable merch for all employees.
Adverity Social Responsibility Days (+2 days paid off).
Apply Now Are you ready to revolutionise the way businesses work with marketing data? Apply now, and we look forward to meeting you!
#J-18808-Ljbffr
Some Of The Things You’ll Work On
Proactively manage a high‑volume customer portfolio (100+ accounts), ensuring consistent engagement, value realisation, and renewal readiness across all customers.
Prioritise renewal health by identifying risks early, reinforcing product value, and executing structured renewal plays to maximise retention.
Turn customer challenges into opportunities for optimisation, product adoption, and long‑term account stability—driving expansion where appropriate but with a primary focus on renewal success.
Build and deliver data‑driven value reviews that clearly articulate ROI, adoption impact, and business outcomes aligned to customer goals.
Consistently exceed Net Revenue Retention (NRR) and Gross Retention targets through strong renewal execution and churn mitigation.
Position Adverity as an essential, long‑term partner in the customer’s data strategy by shifting conversations from features to continued strategic value.
Develop deep, multi‑threaded relationships across your portfolio—particularly at the executive and economic buyer level—to protect and grow account health.
We’re Excited If You Have
A proven track record of delivering exceptional renewal outcomes and retention performance within an enterprise SaaS or data platform environment.
Experience managing a large, high‑velocity portfolio (100+ customers simultaneously) while maintaining high‑quality engagement and renewal execution.
Demonstrated ability to identify and mitigate renewal risks, reduce churn, and drive adoption‑led growth.
Strong commercial acumen with the ability to articulate ROI and business impact during Executive Business Reviews and renewal negotiations.
Deep understanding of procurement, renewal cycles, and buying processes within complex organisations.
Confidence engaging and influencing senior stakeholders—particularly economic buyers—during renewal and value discussions.
Experience navigating multi‑threaded accounts to secure renewal alignment across all decision‑makers.
Expertise in CRM and customer success/sales tools (e.g., Gainsight) including renewal forecasting, account planning, and lifecycle tracking.
Ability to leverage AI tools and modern productivity tech to streamline portfolio management and maintain proactive customer coverage.
Why You’ll Love It Here
Flexible working hours and home‑office.
Internal shares program (EDPP).
401(k) matching scheme.
20 days PTO (excluding US public holidays and additional sick days).
Ergonomic workspace and cutting‑edge technology.
Regular team events (also remote).
Modern and stylish office in the heart of New York.
Sustainable merch for all employees.
Adverity Social Responsibility Days (+2 days paid off).
Apply Now Are you ready to revolutionise the way businesses work with marketing data? Apply now, and we look forward to meeting you!
#J-18808-Ljbffr