Sedgwick
Leave of Absence Coordinator
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work‑life balance. Here, there’s no limit to what you can achieve.
What We Offer
A stable, consistent work environment—both in‑office and virtual
A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
A dedicated mentor and manager to guide you every step of your career journey
Career development and promotional opportunities as you take on new responsibilities
A diverse, all‑inclusive benefits package designed to support your mental, physical, financial, and professional well‑being
Primary Purpose Of The Role Analyzes reported leave requests including Medical Leave (FMLA), unpaid state, military and company‑specific, to make determinations based on client plans, state and federal regulations. Ensures that on‑going claim management is within company service standards and industry best practices.
ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer‑oriented, naturally empathic and solution‑focused.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Establishes FMLA and other unpaid state, military, and/or company‑specific leave claims; tracks and codes documentation in accordance with internal workflow processes.
Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.
Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.
Communicates decisions and on‑going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system.
Maintains professional client relationships and provides excellent customer service.
Meets the organization’s quality program(s) minimum requirements.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES
Performs other duties as assigned.
Education & Licensing High school diploma or GED required. State certification or licensing in statutory leaves is beneficial.
Experience One (1) year of administrative/general office experience or equivalent combination of education and experience required. FMLA administration experience preferred.
Skills & Knowledge
Knowledge of state and federal FMLA regulations
Excellent oral and written communication, including presentation skills
Proficient computer skills including working knowledge of Microsoft Office
Analytical and interpretive skills
Strong organizational and multitasking skills
Excellent interpersonal skillsAbility to exercise judgment in accordance with well‑defined policies and procedures
Ability to work in a team environment
Ability to meet or exceed performance competencies as required by program
WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Physical Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.
Auditory/Visual Hearing, vision and talking.
Compensation As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (16.00 - 17.75. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
EEO Statement Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.
How to Apply If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
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What We Offer
A stable, consistent work environment—both in‑office and virtual
A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
A dedicated mentor and manager to guide you every step of your career journey
Career development and promotional opportunities as you take on new responsibilities
A diverse, all‑inclusive benefits package designed to support your mental, physical, financial, and professional well‑being
Primary Purpose Of The Role Analyzes reported leave requests including Medical Leave (FMLA), unpaid state, military and company‑specific, to make determinations based on client plans, state and federal regulations. Ensures that on‑going claim management is within company service standards and industry best practices.
ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer‑oriented, naturally empathic and solution‑focused.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Establishes FMLA and other unpaid state, military, and/or company‑specific leave claims; tracks and codes documentation in accordance with internal workflow processes.
Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.
Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.
Communicates decisions and on‑going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system.
Maintains professional client relationships and provides excellent customer service.
Meets the organization’s quality program(s) minimum requirements.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES
Performs other duties as assigned.
Education & Licensing High school diploma or GED required. State certification or licensing in statutory leaves is beneficial.
Experience One (1) year of administrative/general office experience or equivalent combination of education and experience required. FMLA administration experience preferred.
Skills & Knowledge
Knowledge of state and federal FMLA regulations
Excellent oral and written communication, including presentation skills
Proficient computer skills including working knowledge of Microsoft Office
Analytical and interpretive skills
Strong organizational and multitasking skills
Excellent interpersonal skillsAbility to exercise judgment in accordance with well‑defined policies and procedures
Ability to work in a team environment
Ability to meet or exceed performance competencies as required by program
WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Physical Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.
Auditory/Visual Hearing, vision and talking.
Compensation As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (16.00 - 17.75. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
EEO Statement Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.
How to Apply If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
#J-18808-Ljbffr