SEKO Logistics
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Customer Service Rep
role at
SEKO Logistics
About SEKO SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation worldwide as an innovative and flexible provider of first‑class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which give our growing customer base true supply‑chain visibility. With over 120 offices in 40 countries worldwide, our shareholder management model enables you to benefit from global implementation experience and expertise across all industry sectors, coupled with vital in‑country knowledge and service at the local level.
Key Accountabilities
Address day‑to‑day customer needs and requests.
Maintain professional conduct with good communication skills on phone and email.
Show extreme attention to detail and multitask across several projects or customer requests/orders.
Work with operations to resolve customer service issues.
Assist with customer billing issues.
Ensure vendor information is complete in the system.
Update customer records by maintaining account information.
Prepare shipping documents (e.g., labels, compliance labels, BOLs).
Resolve product or service problems by clarifying complaints, determining causes, selecting and explaining solutions, expediting corrections, and following up to ensure resolution.
Contribute to team effort by accomplishing related results as needed.
Cross‑train as required.
Balance team and individual responsibilities and resolve problems in a timely manner.
Participate in developing a safe and healthy workplace, complying with safety procedures and cooperating with management to fulfill legislative obligations.
Perform other duties as assigned by management.
Requirements
Ability to use Warehouse Management Systems (WMS).
Basic proficiency in Microsoft Office, internet, web‑based and job‑specific software applications; accurate typing and data entry skills; ability to generate routine reports.
Basic arithmetic skills (add, subtract, multiply, divide).
Strong communication skills, responding promptly and professionally to customer needs; presenting information effectively one‑on‑one or in small groups; basic written correspondence.
Balance team and individual responsibilities and resolve problems in a timely manner.
Fluent in reading, writing and speaking English.
Education & Experience Minimum
– High School Diploma or GED equivalent required; prior experience in customer service, warehousing, shipping and receiving is a plus.
Preferred
– Bilingual is a plus, but not required.
Specialist Certifications
None
Compensation and Benefits Compensation
– Base salary range $17,000–$25,000 USD per annum, with eligibility for an annual incentive bonus.
Benefits
– Our benefits package includes:
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spending Accounts, Group Accident and Hospital Indemnity programs, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources.
Leave Benefits: Paid Holidays, Annual Paid Time Off (including paid state/local leave where required), Short‑Term Disability, Long‑Term Disability, Bereavement, FMLA, ADA, Jury Duty, Military Leave and Parental/Adoption Leave.
Retirement Benefits: Contributory Savings Plan (401(k)).
SEKO Logistics is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at SEKO Logistics by 2×.
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Customer Service Rep
role at
SEKO Logistics
About SEKO SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation worldwide as an innovative and flexible provider of first‑class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which give our growing customer base true supply‑chain visibility. With over 120 offices in 40 countries worldwide, our shareholder management model enables you to benefit from global implementation experience and expertise across all industry sectors, coupled with vital in‑country knowledge and service at the local level.
Key Accountabilities
Address day‑to‑day customer needs and requests.
Maintain professional conduct with good communication skills on phone and email.
Show extreme attention to detail and multitask across several projects or customer requests/orders.
Work with operations to resolve customer service issues.
Assist with customer billing issues.
Ensure vendor information is complete in the system.
Update customer records by maintaining account information.
Prepare shipping documents (e.g., labels, compliance labels, BOLs).
Resolve product or service problems by clarifying complaints, determining causes, selecting and explaining solutions, expediting corrections, and following up to ensure resolution.
Contribute to team effort by accomplishing related results as needed.
Cross‑train as required.
Balance team and individual responsibilities and resolve problems in a timely manner.
Participate in developing a safe and healthy workplace, complying with safety procedures and cooperating with management to fulfill legislative obligations.
Perform other duties as assigned by management.
Requirements
Ability to use Warehouse Management Systems (WMS).
Basic proficiency in Microsoft Office, internet, web‑based and job‑specific software applications; accurate typing and data entry skills; ability to generate routine reports.
Basic arithmetic skills (add, subtract, multiply, divide).
Strong communication skills, responding promptly and professionally to customer needs; presenting information effectively one‑on‑one or in small groups; basic written correspondence.
Balance team and individual responsibilities and resolve problems in a timely manner.
Fluent in reading, writing and speaking English.
Education & Experience Minimum
– High School Diploma or GED equivalent required; prior experience in customer service, warehousing, shipping and receiving is a plus.
Preferred
– Bilingual is a plus, but not required.
Specialist Certifications
None
Compensation and Benefits Compensation
– Base salary range $17,000–$25,000 USD per annum, with eligibility for an annual incentive bonus.
Benefits
– Our benefits package includes:
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spending Accounts, Group Accident and Hospital Indemnity programs, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources.
Leave Benefits: Paid Holidays, Annual Paid Time Off (including paid state/local leave where required), Short‑Term Disability, Long‑Term Disability, Bereavement, FMLA, ADA, Jury Duty, Military Leave and Parental/Adoption Leave.
Retirement Benefits: Contributory Savings Plan (401(k)).
SEKO Logistics is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at SEKO Logistics by 2×.
#J-18808-Ljbffr