Community Health Network
Outreach Specialist IHCI - Warrick/Vanderburgh Counties
Community Health Network, Evansville, Indiana, United States, 47725
Outreach Specialist IHCI - Warrick/Vanderburgh Counties
Remote / Work from Home / Virtual / Hybrid Overview
The Outreach Specialist will evaluate patients who have stratified into potential care management programs or have recently discharged from an emergency department or hospital stay. The role will work closely with an IHCI RN Care Advisor to support and improve IHCI care management processes. The specialist will introduce care management program options to patients, assess their willingness to participate and, if approved, schedule initial assessment appointments with an IHCI RN care advisor. The position is primarily remote but there is potential for some physician office-based duties. Patient coordination will be telephonic. Responsibilities
Coordinate care and schedule post-discharge follow up appointments as needed. Assist patients with scheduling any necessary exams or tests to close gaps in care. Identify patient care gaps through telephonic contact, EMR evaluation, and payer portal assessments. Collaborate with IHCI RN Care Advisors to support and improve care management processes. Assess patient willingness to participate in care management programs and document outcomes. Engage with patients in physician offices, by phone, at their homes, or in hospital settings to support health needs and care coordination. Support a hybrid work model when required, combining remote and in-person interactions as needed. Qualifications
High school diploma or GED (Required) 2 year / Associate Degree (Preferred) 3+ years: Experience with medical/business computer applications in a provider office or healthcare setting (Required) Ability to navigate EMRs Ability to utilize Microsoft Office Suite Ability to manage projects and assignments from start to completion Ability to use customer service skills to provide an exceptional experience Ability to collaborate and build effective relationships Ability to maintain confidentiality and understand HIPAA regulations Ability to improve processes Ability to work under pressure Ability to communicate complex/technical information effectively both orally and in writing Ability to effectively maintain databases Ability to self-motivate Ability to travel between locations Ability to be detail-oriented and organized Benefits / Additional Information
Exceptional Skills and Qualifications are required as listed above. The organization emphasizes a supportive, community-focused work environment with opportunities to contribute to patient care and health system improvement. Specific work arrangements will be detailed for each individual role. Why Community? At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community. Community Physician Network Indianapolis Southside Search by job category, keyword and/or click "Search Careers" for all jobs. In results, use "Refine Your Search" to filter by job family, location, schedule and shift.
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Remote / Work from Home / Virtual / Hybrid Overview
The Outreach Specialist will evaluate patients who have stratified into potential care management programs or have recently discharged from an emergency department or hospital stay. The role will work closely with an IHCI RN Care Advisor to support and improve IHCI care management processes. The specialist will introduce care management program options to patients, assess their willingness to participate and, if approved, schedule initial assessment appointments with an IHCI RN care advisor. The position is primarily remote but there is potential for some physician office-based duties. Patient coordination will be telephonic. Responsibilities
Coordinate care and schedule post-discharge follow up appointments as needed. Assist patients with scheduling any necessary exams or tests to close gaps in care. Identify patient care gaps through telephonic contact, EMR evaluation, and payer portal assessments. Collaborate with IHCI RN Care Advisors to support and improve care management processes. Assess patient willingness to participate in care management programs and document outcomes. Engage with patients in physician offices, by phone, at their homes, or in hospital settings to support health needs and care coordination. Support a hybrid work model when required, combining remote and in-person interactions as needed. Qualifications
High school diploma or GED (Required) 2 year / Associate Degree (Preferred) 3+ years: Experience with medical/business computer applications in a provider office or healthcare setting (Required) Ability to navigate EMRs Ability to utilize Microsoft Office Suite Ability to manage projects and assignments from start to completion Ability to use customer service skills to provide an exceptional experience Ability to collaborate and build effective relationships Ability to maintain confidentiality and understand HIPAA regulations Ability to improve processes Ability to work under pressure Ability to communicate complex/technical information effectively both orally and in writing Ability to effectively maintain databases Ability to self-motivate Ability to travel between locations Ability to be detail-oriented and organized Benefits / Additional Information
Exceptional Skills and Qualifications are required as listed above. The organization emphasizes a supportive, community-focused work environment with opportunities to contribute to patient care and health system improvement. Specific work arrangements will be detailed for each individual role. Why Community? At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community. Community Physician Network Indianapolis Southside Search by job category, keyword and/or click "Search Careers" for all jobs. In results, use "Refine Your Search" to filter by job family, location, schedule and shift.
#J-18808-Ljbffr