O'Reilly Auto Parts
Parts Specialist – O’Reilly Auto Parts
We’re looking for a dedicated dealership partner to serve our retail and installer customers with outstanding service. Bilingual candidates are encouraged to apply.
Compensation Pay Range:
$16.90 – $24.90
per hour. The hourly rate will equal or exceed the minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance premiums, and may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Responsibilities
Follow and promote all company customer service programs such as Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
Promptly greet retail and walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
Assist managers and/or installer service specialists in serving professional customers as needed and directed.
Complete assigned company training relevant to the position.
Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker and planogram updates, including freight receivable, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center, assisting with monthly stock adjustments, and inventory cycle counts.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform in‑store services for customers where state and local laws allow (e.g., installing wipers, testing and charging batteries, test charging system, scanning vehicle trouble codes, replacing headlight capsules).
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (Driving record must meet company‑mandated driving eligibility requirements).
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities Required
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish is highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, & vision insurance with optional flexible spending account (FSA).
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law as applicable. Qualified individuals with a disability may be entitled to reasonable accommodations under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email
rar@oreillyauto.com
or call (800) 471-7431 option 1.
#J-18808-Ljbffr
Compensation Pay Range:
$16.90 – $24.90
per hour. The hourly rate will equal or exceed the minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance premiums, and may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Responsibilities
Follow and promote all company customer service programs such as Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
Promptly greet retail and walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
Assist managers and/or installer service specialists in serving professional customers as needed and directed.
Complete assigned company training relevant to the position.
Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker and planogram updates, including freight receivable, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center, assisting with monthly stock adjustments, and inventory cycle counts.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform in‑store services for customers where state and local laws allow (e.g., installing wipers, testing and charging batteries, test charging system, scanning vehicle trouble codes, replacing headlight capsules).
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (Driving record must meet company‑mandated driving eligibility requirements).
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities Required
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish is highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, & vision insurance with optional flexible spending account (FSA).
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law as applicable. Qualified individuals with a disability may be entitled to reasonable accommodations under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email
rar@oreillyauto.com
or call (800) 471-7431 option 1.
#J-18808-Ljbffr