Berkley Small Business Solutions (a Berkley Company)
Claims Representative
Berkley Small Business Solutions (a Berkley Company), Fulton, Maryland, United States, 20759
Company Details
Berkley Small Business Solutions (BSB)
is committed to providing small business customers with next-generation small business solutions, including operational, underwriting, and marketing opportunities. BSB offers insurance products to small business owners for transportation and other main street businesses, leveraging underwriting expertise, data, and analytics for risk assessment, selection, and pricing retention. BSB is a proud member of W. R. Berkley Corporation, offering the resources of a large Fortune 500® corporation with the flexibility of a small company to work with select independent agents.
Responsibilities
Handle low-complexity claims involving physical damage, property damage, total loss, fuel spills, medical payments, and cargo damage arising from commercial auto claims.
Work closely with insureds and stakeholders to ensure timely and accurate claims resolution and provide exceptional customer service.
Act with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
Update appropriate parties as needed, providing new facts and explaining the impact of those facts on liability analysis and settlement options.
Collaborate with vendors to ensure timely appraisal and evaluation of damages.
Analyze coverage by applying policy information to facts of each loss and communicate coverage decisions to insureds and stakeholders.
Maintain discipline in securing and updating information throughout the life of the claim and ensure data is complete and compliant with statutory reporting requirements.
Establish and maintain appropriate initial, subsequent loss, and expense reserves and document supporting rationale within the electronic claim file.
Investigate each claim through prompt and strategic contact with appropriate parties to determine the extent of liability, damages, and recovery potential.
Evaluate all claims for recovery potential, directly handle recovery efforts, and engage company resources for recovery efforts.
Utilize diary management system to ensure all claims are handled timely and in compliance with jurisdictional requirements and company guidelines.
Manage total loss claims process, including vehicle appraisal procedures, diminished value, vendor networks, subrogation demands, salvage procedures, and heavy equipment appraisals.
Perform other functions as assigned.
Qualifications
1+ years of casualty claim handling experience; trucking experience preferred.
Excellent interpersonal and communication skills.
Strong problem‑solving and organizational skills.
Computer proficiency, including working knowledge of Microsoft Office products.
Previous experience in a customer service role or a related field is preferred but not required.
Willingness to learn and expand knowledge.
Claims Representative must obtain independent adjuster’s licenses for all states that have a requirement, including AL, CT, GA, FL, ME, MS, NY, NC, SC, TN, TX. Licenses must be obtained within 90 days of hire.
Education
College degree preferred or equivalent work experience.
Additional Company Details Website:
www.berkleysmallbusiness.com
Benefits
Salary Range: $75k - $90k (actual salary determined by scope, complexity, location, skills, education, training, credentials, and experience).
Eligible for annual discretionary bonus.
Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit‑Sharing plans.
Company offers a competitive compensation plan and robust benefits package for full‑time regular employees.
The company is an equal employment opportunity employer. We do not accept any unsolicited resumes from external recruiting agencies or firms.
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is committed to providing small business customers with next-generation small business solutions, including operational, underwriting, and marketing opportunities. BSB offers insurance products to small business owners for transportation and other main street businesses, leveraging underwriting expertise, data, and analytics for risk assessment, selection, and pricing retention. BSB is a proud member of W. R. Berkley Corporation, offering the resources of a large Fortune 500® corporation with the flexibility of a small company to work with select independent agents.
Responsibilities
Handle low-complexity claims involving physical damage, property damage, total loss, fuel spills, medical payments, and cargo damage arising from commercial auto claims.
Work closely with insureds and stakeholders to ensure timely and accurate claims resolution and provide exceptional customer service.
Act with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
Update appropriate parties as needed, providing new facts and explaining the impact of those facts on liability analysis and settlement options.
Collaborate with vendors to ensure timely appraisal and evaluation of damages.
Analyze coverage by applying policy information to facts of each loss and communicate coverage decisions to insureds and stakeholders.
Maintain discipline in securing and updating information throughout the life of the claim and ensure data is complete and compliant with statutory reporting requirements.
Establish and maintain appropriate initial, subsequent loss, and expense reserves and document supporting rationale within the electronic claim file.
Investigate each claim through prompt and strategic contact with appropriate parties to determine the extent of liability, damages, and recovery potential.
Evaluate all claims for recovery potential, directly handle recovery efforts, and engage company resources for recovery efforts.
Utilize diary management system to ensure all claims are handled timely and in compliance with jurisdictional requirements and company guidelines.
Manage total loss claims process, including vehicle appraisal procedures, diminished value, vendor networks, subrogation demands, salvage procedures, and heavy equipment appraisals.
Perform other functions as assigned.
Qualifications
1+ years of casualty claim handling experience; trucking experience preferred.
Excellent interpersonal and communication skills.
Strong problem‑solving and organizational skills.
Computer proficiency, including working knowledge of Microsoft Office products.
Previous experience in a customer service role or a related field is preferred but not required.
Willingness to learn and expand knowledge.
Claims Representative must obtain independent adjuster’s licenses for all states that have a requirement, including AL, CT, GA, FL, ME, MS, NY, NC, SC, TN, TX. Licenses must be obtained within 90 days of hire.
Education
College degree preferred or equivalent work experience.
Additional Company Details Website:
www.berkleysmallbusiness.com
Benefits
Salary Range: $75k - $90k (actual salary determined by scope, complexity, location, skills, education, training, credentials, and experience).
Eligible for annual discretionary bonus.
Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit‑Sharing plans.
Company offers a competitive compensation plan and robust benefits package for full‑time regular employees.
The company is an equal employment opportunity employer. We do not accept any unsolicited resumes from external recruiting agencies or firms.
#J-18808-Ljbffr