South Carolina Department of Motor Vehicles
Administrative Specialist II / Titling & Licensing Specialist II - 183815
South Carolina Department of Motor Vehicles, Columbia, South Carolina, United States
Administrative Specialist II / Titling & Licensing Specialist II – 183815
Location: Spartanburg (87) DMV Branch Office, Spartanburg, SC
Job Responsibilities
Examines, accepts, prepares, enters and prints all documents required in issuing drivers' licenses, beginner permits, and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits, and/or titles. Includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles. Creates and performs edits of the customer's name and address fields.
Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and verification for correct customer numbers.
Processes motor vehicle registration requests, researches suspension inquiries, modifies registration credentials, and issues automobile dealership licenses.
Determines services eligibility based on established guidelines from SC legislation and SC DMV policies.
Administers knowledge tests to drivers requesting Class A, B, C, D, E, F, G, M and CDL licenses.
Verifies visual eye screening by physicians' eye statement or SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions per SCDMV policy and SC legislation; processes motor voter applications.
Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements; greets and directs customers to appropriate areas.
Operates camera system, fax machine, SCDMV software and other equipment necessary to assist customers.
Collects all required fees and donations for the Donate Life Fund; reconciles and prepares individual daily reports and refund request documents; computes vehicle sales taxes, makes weight adjustments to the vehicle record file; receives, codes, and issues receipts for surrendered license plates; boxes surrendered plates and completes pick‑up requests; performs routine equipment maintenance; keeps work area clean, neat and fully stocked; resolves customer problems and inquiries through customer record research.
Manages and maintains transaction payments via cash, credit card, check or money order; maintains records of products and documentation issued and destroyed per SCDMV policy.
Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.
Agency Requirements
High school diploma or equivalent plus clerical experience.
Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.
Additional Requirements
Ability to retain knowledge of DMV policies and procedures and explain policy and procedure to customers.
Ability to pass New Employee Training and have working knowledge of the Phoenix System and related hardware.
Ability to work under pressure during peak workload periods.
The Titling & Licensing Specialist II reports directly to the Assistant Branch Supervisor.
Requires regular supervision where the Manager defines the actions, work products, and processes necessary to complete assigned tasks.
Tasks are completed in a climate‑controlled office setting.
Work requires sitting and/or standing for prolonged periods of time, walking, and constant talking.
Limited overtime may be required to meet departmental deadlines or to serve all customers. Must attend required training.
May be required to relocate within 30 miles of home office if business needs require; cannot exceed 30 miles from current office.
Preferred Qualifications —
Benefits At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and communities. We provide you with the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
Health, dental, vision, long‑term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
Equal Employment Opportunity Statement The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, related medical conditions, including lactation), national origin, age (40 or older), disability or genetic information. Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future.
Job Details
Seniority Level: Entry Level
Employment Type: Full‑time
Job Function: Administrative
Industry: Government Administration
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Job Responsibilities
Examines, accepts, prepares, enters and prints all documents required in issuing drivers' licenses, beginner permits, and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits, and/or titles. Includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles. Creates and performs edits of the customer's name and address fields.
Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and verification for correct customer numbers.
Processes motor vehicle registration requests, researches suspension inquiries, modifies registration credentials, and issues automobile dealership licenses.
Determines services eligibility based on established guidelines from SC legislation and SC DMV policies.
Administers knowledge tests to drivers requesting Class A, B, C, D, E, F, G, M and CDL licenses.
Verifies visual eye screening by physicians' eye statement or SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions per SCDMV policy and SC legislation; processes motor voter applications.
Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements; greets and directs customers to appropriate areas.
Operates camera system, fax machine, SCDMV software and other equipment necessary to assist customers.
Collects all required fees and donations for the Donate Life Fund; reconciles and prepares individual daily reports and refund request documents; computes vehicle sales taxes, makes weight adjustments to the vehicle record file; receives, codes, and issues receipts for surrendered license plates; boxes surrendered plates and completes pick‑up requests; performs routine equipment maintenance; keeps work area clean, neat and fully stocked; resolves customer problems and inquiries through customer record research.
Manages and maintains transaction payments via cash, credit card, check or money order; maintains records of products and documentation issued and destroyed per SCDMV policy.
Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.
Agency Requirements
High school diploma or equivalent plus clerical experience.
Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.
Additional Requirements
Ability to retain knowledge of DMV policies and procedures and explain policy and procedure to customers.
Ability to pass New Employee Training and have working knowledge of the Phoenix System and related hardware.
Ability to work under pressure during peak workload periods.
The Titling & Licensing Specialist II reports directly to the Assistant Branch Supervisor.
Requires regular supervision where the Manager defines the actions, work products, and processes necessary to complete assigned tasks.
Tasks are completed in a climate‑controlled office setting.
Work requires sitting and/or standing for prolonged periods of time, walking, and constant talking.
Limited overtime may be required to meet departmental deadlines or to serve all customers. Must attend required training.
May be required to relocate within 30 miles of home office if business needs require; cannot exceed 30 miles from current office.
Preferred Qualifications —
Benefits At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and communities. We provide you with the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
Health, dental, vision, long‑term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
Equal Employment Opportunity Statement The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, related medical conditions, including lactation), national origin, age (40 or older), disability or genetic information. Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future.
Job Details
Seniority Level: Entry Level
Employment Type: Full‑time
Job Function: Administrative
Industry: Government Administration
#J-18808-Ljbffr