Massachusetts General Hospital
Client Services Representative/MLA2
Massachusetts General Hospital, Salem, Massachusetts, us, 01971
Site: North Shore Medical Center, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
20-hour position evenings, Monday through Friday, 5:00PM-9:00PM – No weekend or holiday rotation.
Job Summary
Follows proper telephone etiquette for answering incoming and outgoing telephone calls.
Answers all telephone calls in a timely manner. Identifies self by name and department, does not transfer without informing recipient of the caller, informs caller of transfer, gives phone number and name in case of disconnection.
Successfully answers all inquiries while promptly and accurately assisting patient’s, clinicians and colleges obtaining the proper resolution to the inquiry.
Carefully documents all client calls in the Beaker ensuring accurate documentation.
Assigns to the appropriate department pertaining to the call.
Monitors the follow-up list per Laboratory protocol.
Provides clerical and support services, including answering phones and communicating critical, STAT, or lab results to the appropriate department or licensed care provider, ensuring all calls are properly documented in accordance with established protocols.
Fax or calls as requested.
Print nursing home labels.
Print nursing home requisitions.
Enter safety events into the RL system.
Cover specimen processing as needed.
Cover home care outreach as needed.
Utilize Faxcom to index and file electronically received lab orders.
Scan and transcribe paper orders into Epic.
Qualifications
High School diploma or GED required
Associate’s Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree? No
Experience: Experience in a laboratory or healthcare setting 1-2 years required
Additional Job Details (if applicable)
Laboratory requires intense attention and concentration.
Ability to handle several processes concurrently.
Ability to deal with a wide range of personalities.
Basic computer skills.
Previous laboratory experience strongly preferred: Hands‑on experience working in a laboratory setting, including familiarity with lab procedures, equipment, and safety protocols.
Previous laboratory experience strongly preferred as a Medical Lab Assistant, Phlebotomist, or Client Services Representative.
Medical Terminology certification strongly preferred
Remote Type Onsite
Work Location 81 Highland Avenue
Scheduled Weekly Hours 20
Employee Type Regular
Work Shift Evening (United States of America)
Pay Range $17.36 - $24.79/Hourly
Grade 3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
20-hour position evenings, Monday through Friday, 5:00PM-9:00PM – No weekend or holiday rotation.
Job Summary
Follows proper telephone etiquette for answering incoming and outgoing telephone calls.
Answers all telephone calls in a timely manner. Identifies self by name and department, does not transfer without informing recipient of the caller, informs caller of transfer, gives phone number and name in case of disconnection.
Successfully answers all inquiries while promptly and accurately assisting patient’s, clinicians and colleges obtaining the proper resolution to the inquiry.
Carefully documents all client calls in the Beaker ensuring accurate documentation.
Assigns to the appropriate department pertaining to the call.
Monitors the follow-up list per Laboratory protocol.
Provides clerical and support services, including answering phones and communicating critical, STAT, or lab results to the appropriate department or licensed care provider, ensuring all calls are properly documented in accordance with established protocols.
Fax or calls as requested.
Print nursing home labels.
Print nursing home requisitions.
Enter safety events into the RL system.
Cover specimen processing as needed.
Cover home care outreach as needed.
Utilize Faxcom to index and file electronically received lab orders.
Scan and transcribe paper orders into Epic.
Qualifications
High School diploma or GED required
Associate’s Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree? No
Experience: Experience in a laboratory or healthcare setting 1-2 years required
Additional Job Details (if applicable)
Laboratory requires intense attention and concentration.
Ability to handle several processes concurrently.
Ability to deal with a wide range of personalities.
Basic computer skills.
Previous laboratory experience strongly preferred: Hands‑on experience working in a laboratory setting, including familiarity with lab procedures, equipment, and safety protocols.
Previous laboratory experience strongly preferred as a Medical Lab Assistant, Phlebotomist, or Client Services Representative.
Medical Terminology certification strongly preferred
Remote Type Onsite
Work Location 81 Highland Avenue
Scheduled Weekly Hours 20
Employee Type Regular
Work Shift Evening (United States of America)
Pay Range $17.36 - $24.79/Hourly
Grade 3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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