Jerry
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Customer Service Agent (Remote)
role at
Jerry .
About The Opportunity Come join one of the fastest‑growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high‑maintenance assets. Since launching our mobile app in 2019, we have amassed over 4 million customers and expanded beyond insurance shopping to refinancing, safety and repairs, becoming the #1 rated AllCar app in the App Store.
Role Overview You will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care.
Impact & Responsibilities
Respond to inbound calls from existing customers.
Process service requests such as adding or removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverage or policy benefits and make changes to existing policies.
Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.
Qualifications
You can multitask and manage multiple competing priorities.
You are passionate about helping others.
Has 2+ years of experience working in a call‑center environment.
Compensation & Perks
Hourly wage: $19.00 - $21.00.
We will pay for your P&C license (expected within 60 days after starting).
Medical, dental, vision insurance, 401(k) match.
Ability to work remotely (we provide work equipment).
Ongoing training and mentorship from our leadership team.
An outstanding portfolio of insurance carriers and products – we work with over 55 carriers to ensure we can offer our customers the best options for them.
Schedule
Monday to Friday, 3:30 pm – 12:00 am EST.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai.
The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market‑dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(k) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part‑time, contract, or freelance roles may not be eligible for certain benefits.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
#J-18808-Ljbffr
Customer Service Agent (Remote)
role at
Jerry .
About The Opportunity Come join one of the fastest‑growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high‑maintenance assets. Since launching our mobile app in 2019, we have amassed over 4 million customers and expanded beyond insurance shopping to refinancing, safety and repairs, becoming the #1 rated AllCar app in the App Store.
Role Overview You will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care.
Impact & Responsibilities
Respond to inbound calls from existing customers.
Process service requests such as adding or removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverage or policy benefits and make changes to existing policies.
Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.
Qualifications
You can multitask and manage multiple competing priorities.
You are passionate about helping others.
Has 2+ years of experience working in a call‑center environment.
Compensation & Perks
Hourly wage: $19.00 - $21.00.
We will pay for your P&C license (expected within 60 days after starting).
Medical, dental, vision insurance, 401(k) match.
Ability to work remotely (we provide work equipment).
Ongoing training and mentorship from our leadership team.
An outstanding portfolio of insurance carriers and products – we work with over 55 carriers to ensure we can offer our customers the best options for them.
Schedule
Monday to Friday, 3:30 pm – 12:00 am EST.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai.
The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market‑dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(k) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part‑time, contract, or freelance roles may not be eligible for certain benefits.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
#J-18808-Ljbffr