Service Desk Technician

Service Desk Technician Our client is currently seeking a Service Desk Technician to provide technical support for computer software and hardware products and services. If you are a motivated individual with a passion for technology and a desire to work in a fast-paced environment, this company wants to hear from you!

Job Responsibilities

Provide first-level technical support of computer software and hardware products and services

Perform troubleshooting and repairs on Windows as well as some Apple products

Perform troubleshooting on remote VPN connectivity

Perform password resets and user assignment in Active Directory

Perform troubleshooting on mobile devices, iPhone/iPad, and Android

Requirements

3+ years of experience in MS Windows environment

Associate degree in technical field or related professional certifications (preferred)

Professional experience handling desktop and laptop break/fix support

Professional experience troubleshooting MS Office 365 products

Experience using ticketing systems, ServiceNow preferred

What’s in it for you

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!

Opportunity to get in with an industry leading organization

Close-knit and team-oriented culture

Why IDR?

20+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program

Dedicated Engagement Manager who is committed to you and your success

Medical, Dental, Vision, and Life Insurance

ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

Location: Kansas City Metropolitan Area

Salary: $20.00-$25.00

Posted: 3 days ago

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