Domino's Pizza
Overview
We are seeking a friendly and empathetic Customer Service Rep to join our team in Palm Bay, United States. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Listen actively to customer concerns and provide appropriate solutions or escalate issues when necessary
Process orders, refunds, and exchanges accurately and efficiently
Maintain up-to-date knowledge of products, services, and company policies
Collaborate with other departments to resolve complex customer issues
Document customer interactions and maintain accurate records in our CRM system
Identify and communicate common customer issues to improve overall service quality
Meet or exceed performance metrics related to customer satisfaction and resolution times
Qualifications
Excellent verbal and written communication skills
Strong active listening and problem-solving abilities
Experience in conflict resolution and de-escalation techniques
Proficiency in using computer systems, including CRM software, email, and chat applications
Ability to multi-task and manage time effectively in a fast-paced environment
1-2 years of customer service experience preferred
Customer service certification is a plus
Patience, empathy, and a genuine desire to help others
Ability to remain calm and professional under pressure
Flexibility to work various shifts, including weekends and holidays, as needed
Additional Information
Depth perception
Ability to differentiate between hot and cold surfaces
Temperaments
Physical Requirements
Standing: Most tasks are performed from a standing position
Walking: For short distances for short durations
Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves; occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store; trays of pizza dough are carried three at a time over short distances, weighing approximately 12 pounds per tray
Pushing: To move trays placed on dollies; a stack of trays on a dolly is approximately 24-30 and requires a force of up to 7.5 pounds to push; trays may also be pulled
Climbing: Infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station; toe room is present, but workers are unable to flex their knees while standing at this station; duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day; forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas
Reaching: Reaching is performed continuously; up, down and forward
Hand Tasks: Eye-hand coordination is essential; use of hands is continuous during the day; frequently activities require use of one or both hands; shaping pizza dough requires frequent and forceful use of forearms and wrists
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Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Listen actively to customer concerns and provide appropriate solutions or escalate issues when necessary
Process orders, refunds, and exchanges accurately and efficiently
Maintain up-to-date knowledge of products, services, and company policies
Collaborate with other departments to resolve complex customer issues
Document customer interactions and maintain accurate records in our CRM system
Identify and communicate common customer issues to improve overall service quality
Meet or exceed performance metrics related to customer satisfaction and resolution times
Qualifications
Excellent verbal and written communication skills
Strong active listening and problem-solving abilities
Experience in conflict resolution and de-escalation techniques
Proficiency in using computer systems, including CRM software, email, and chat applications
Ability to multi-task and manage time effectively in a fast-paced environment
1-2 years of customer service experience preferred
Customer service certification is a plus
Patience, empathy, and a genuine desire to help others
Ability to remain calm and professional under pressure
Flexibility to work various shifts, including weekends and holidays, as needed
Additional Information
Depth perception
Ability to differentiate between hot and cold surfaces
Temperaments
Physical Requirements
Standing: Most tasks are performed from a standing position
Walking: For short distances for short durations
Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves; occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store; trays of pizza dough are carried three at a time over short distances, weighing approximately 12 pounds per tray
Pushing: To move trays placed on dollies; a stack of trays on a dolly is approximately 24-30 and requires a force of up to 7.5 pounds to push; trays may also be pulled
Climbing: Infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station; toe room is present, but workers are unable to flex their knees while standing at this station; duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day; forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas
Reaching: Reaching is performed continuously; up, down and forward
Hand Tasks: Eye-hand coordination is essential; use of hands is continuous during the day; frequently activities require use of one or both hands; shaping pizza dough requires frequent and forceful use of forearms and wrists
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