K9s For Warriors Inc
Warrior Outreach Manager
K9s For Warriors Inc, Ponte Vedra Beach, Florida, United States, 32082
K9s For Warriors is the nation’s largest provider of service dogs to veterans suffering from the invisible wounds of war, such as Post-Traumatic Stress Disorder. Our unique, in-house program helps change the lives of American heroes by pairing them with a battle buddy, who was likely a rescue dog and then teaching him or her to utilize that dog to mitigate the symptoms of their wounds. In order to continue the great work we are doing, we are in need of a
Warrior Outreach Manager
to join our amazing team!
SUMMARY/OBJECTIVE Under the direct supervision of the Director of Warrior Operations, the Warrior Outreach Manager’s primary function is to manage and support the Warrior Outreach team in day-to-day tasks and functions. The Outreach team is responsible for coordinating, following up, and communicating with Alumni on a routine basis. This role serves as the bridge between K9s For Warriors Staff and Alumni. ESSENTIAL FUNCTIONS: Recruit, hire, train, coach, evaluate, promote, discipline, and separate staff with the support and guidance of Human ResourcesManage, assign, schedule, approve timecards, review, and conduct/track feedback on the work of Warrior Outreach SpecialistsProvide leadership and mentorship to Warrior Outreach Specialists appropriate and relevant to the overall performance of the team’s placement and retention goalsLead team meetings and regularly hold one-on-one meetings with employeesDevelop, coordinate, plan, and execute local and regional events and activities for Alumni and their families to attend and connect with other AlumniManage and maintain routine communication and correspondence with WarriorsCommunicate and coordinate with various departments within K9s For WarriorsIdentify Warrior interest and participation in events and media opportunities at the request of other departmentsHandle and de-escalate high stress situations and challenging conversations with Warriors as they ariseLocate potential veterans who have not had contact with K9s For Warriors and introduce programs and services to encourage their involvement and participationEstablish effective working relationships and work collaboratively with Alumni across the country, and with external resources, such as donors, local and regional community resources, and resources in medical treatment facilities (MTFs)Attend Alumni events, media opportunities, recreational events, and fundraising events, as neededDevelop strategies and methods to communicate the K9s For Warriors’ vision and values along with the benefits of the programs and services by inspiring community support and involvementMaintain current and accurate data in the internal Warrior DatabaseWork collaboratively with other departments on the recertification process for WarriorsInitiate and manage the application process for the Warrior Voices Initiative, review applications, and identify candidates collaboratively with other K9s For Warriors departmentsInitiate and manage the process for the Warrior Mentorship Program with alumni and coordinate with the Warrior Relations ManagerOversee training of new hires and ensure all specialists have all required and up-to-date certifications (ASIST, Fire Watch, and AED/CPR)Collect and report results and performance metrics for Alumni events and activitiesFollow and promote all K9s For Warriors policies and procedures, ensuring compliance within the Warrior Outreach teamProvide a positive example regarding culture, work ethic, attitude, professional ethics, knowledge of policies/procedures, interpersonal interactions, and mutual respectAlways provide exceptional, courteous, and compassionate customer service to our Warriors, the public, volunteers, and other staff membersWork collaboratively, and with a positive attitude, with all K9s For Warriors departments for the care, benefit, promotion, and ultimate positive outcomes for our Warriors and organizationWork independently with little to no supervisionCarry an after-hours duty phone on a rotating basis for Warrior grads to have contact with us 24/7 for any issues related to access, legal matters, mental health related matters, etc. OTHER DUTIES Perform any other duties as assigned Evening and weekend duty when requiredMinimal travel to support events, as needed SUPERVISORY RESPONSIBILITIES Lead, guide, mentor and oversee the Warrior Outreach team to ensure the completion of day-to-day tasksDirect the work of three or more full-time Warrior Outreach SpecialistsExercise discretion and independent judgment on matters that are core functions of K9s For Warriors’ mission CORE COMPETENCIES ManagingIntegrity Cooperation Planning and Organizing Decisiveness/Problem-SolvingCustomer OrientationCoaching QUALIFICATIONS AND EDUCATION REQUIREMENTS 2 years in a supervisory and management position responsible for the performance of three or more employeesKnowledge of the Veterans community and issues regarding serving clients from this communityExperience in working with Veteran Service Organizations and the Department of Veterans AffairsAbility to work with persons with mental and physical disabilitiesBachelor’s degree or equivalent work experienceExperience working in customer service field preferred, e.g. customer service associate Possess patience to interact with challenging clientsExperience dealing with potential crisis situations preferredStrong verbal, written, and oral communication skillsThis position requires the candidate to possess a strong ability to speak clearly and effectively as well as the ability to listen to and hear clients who may be challenging or in distressValid driver’s license and meet policy requirements for company auto insurance PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.In addition to working on a computer, this position would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. This role also requires walking and standing for interim periods of time to communicate in person with the warriors.Ability to exert a moderate to extensive amount of physical effort, including stooping, crouching, twisting, turning, walking stairs, climbing, and lifting up to fifty (50) pounds individually.
Exposure to unpleasant odors or sounds.
Exposure to chemicals, loud noises, and inclement weather.
M-F occasional evenings and weekends
Compensation details:
68300-82000 Yearly Salary
PIabf0f212da9a-37528-39395758
#J-18808-Ljbffr
Warrior Outreach Manager
to join our amazing team!
SUMMARY/OBJECTIVE Under the direct supervision of the Director of Warrior Operations, the Warrior Outreach Manager’s primary function is to manage and support the Warrior Outreach team in day-to-day tasks and functions. The Outreach team is responsible for coordinating, following up, and communicating with Alumni on a routine basis. This role serves as the bridge between K9s For Warriors Staff and Alumni. ESSENTIAL FUNCTIONS: Recruit, hire, train, coach, evaluate, promote, discipline, and separate staff with the support and guidance of Human ResourcesManage, assign, schedule, approve timecards, review, and conduct/track feedback on the work of Warrior Outreach SpecialistsProvide leadership and mentorship to Warrior Outreach Specialists appropriate and relevant to the overall performance of the team’s placement and retention goalsLead team meetings and regularly hold one-on-one meetings with employeesDevelop, coordinate, plan, and execute local and regional events and activities for Alumni and their families to attend and connect with other AlumniManage and maintain routine communication and correspondence with WarriorsCommunicate and coordinate with various departments within K9s For WarriorsIdentify Warrior interest and participation in events and media opportunities at the request of other departmentsHandle and de-escalate high stress situations and challenging conversations with Warriors as they ariseLocate potential veterans who have not had contact with K9s For Warriors and introduce programs and services to encourage their involvement and participationEstablish effective working relationships and work collaboratively with Alumni across the country, and with external resources, such as donors, local and regional community resources, and resources in medical treatment facilities (MTFs)Attend Alumni events, media opportunities, recreational events, and fundraising events, as neededDevelop strategies and methods to communicate the K9s For Warriors’ vision and values along with the benefits of the programs and services by inspiring community support and involvementMaintain current and accurate data in the internal Warrior DatabaseWork collaboratively with other departments on the recertification process for WarriorsInitiate and manage the application process for the Warrior Voices Initiative, review applications, and identify candidates collaboratively with other K9s For Warriors departmentsInitiate and manage the process for the Warrior Mentorship Program with alumni and coordinate with the Warrior Relations ManagerOversee training of new hires and ensure all specialists have all required and up-to-date certifications (ASIST, Fire Watch, and AED/CPR)Collect and report results and performance metrics for Alumni events and activitiesFollow and promote all K9s For Warriors policies and procedures, ensuring compliance within the Warrior Outreach teamProvide a positive example regarding culture, work ethic, attitude, professional ethics, knowledge of policies/procedures, interpersonal interactions, and mutual respectAlways provide exceptional, courteous, and compassionate customer service to our Warriors, the public, volunteers, and other staff membersWork collaboratively, and with a positive attitude, with all K9s For Warriors departments for the care, benefit, promotion, and ultimate positive outcomes for our Warriors and organizationWork independently with little to no supervisionCarry an after-hours duty phone on a rotating basis for Warrior grads to have contact with us 24/7 for any issues related to access, legal matters, mental health related matters, etc. OTHER DUTIES Perform any other duties as assigned Evening and weekend duty when requiredMinimal travel to support events, as needed SUPERVISORY RESPONSIBILITIES Lead, guide, mentor and oversee the Warrior Outreach team to ensure the completion of day-to-day tasksDirect the work of three or more full-time Warrior Outreach SpecialistsExercise discretion and independent judgment on matters that are core functions of K9s For Warriors’ mission CORE COMPETENCIES ManagingIntegrity Cooperation Planning and Organizing Decisiveness/Problem-SolvingCustomer OrientationCoaching QUALIFICATIONS AND EDUCATION REQUIREMENTS 2 years in a supervisory and management position responsible for the performance of three or more employeesKnowledge of the Veterans community and issues regarding serving clients from this communityExperience in working with Veteran Service Organizations and the Department of Veterans AffairsAbility to work with persons with mental and physical disabilitiesBachelor’s degree or equivalent work experienceExperience working in customer service field preferred, e.g. customer service associate Possess patience to interact with challenging clientsExperience dealing with potential crisis situations preferredStrong verbal, written, and oral communication skillsThis position requires the candidate to possess a strong ability to speak clearly and effectively as well as the ability to listen to and hear clients who may be challenging or in distressValid driver’s license and meet policy requirements for company auto insurance PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.In addition to working on a computer, this position would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. This role also requires walking and standing for interim periods of time to communicate in person with the warriors.Ability to exert a moderate to extensive amount of physical effort, including stooping, crouching, twisting, turning, walking stairs, climbing, and lifting up to fifty (50) pounds individually.
Exposure to unpleasant odors or sounds.
Exposure to chemicals, loud noises, and inclement weather.
M-F occasional evenings and weekends
Compensation details:
68300-82000 Yearly Salary
PIabf0f212da9a-37528-39395758
#J-18808-Ljbffr