Casco Automotive Group - An Amphenol Company
Customer Service Analyst
Casco Automotive Group - An Amphenol Company, Morgantown, Kentucky, United States, 42261
Customer Service Analyst
Job Location
Bowling Green, KY
Salary $12.00 - $15.00 per hour
Position Summary The Customer Service Analyst position is responsible for interacting with customers to provide information in response to inquiries about products, services and orders and to handle and resolve customer issues.
Essential Duties and Responsibilities
Enter all manual material releases and customer orders
Monitor and apply all running changes of product
Monitor customer websites as required
Respond to customer notifications for build out parts and issue obsolescence to appropriate departments as required.
Arrange customer expedites as required
Work directly with Shipping to ensure customer expectations are being met
Communicate issues that arise with customers on timely basis
Analyze customer orders daily for accuracy (making sure all lead times are being adhered to – drop in and drop out orders) Communicate with Customer on a timely basis any issues or concerns
Issue shipment releases as required for OEM direct (Ford, Chrysler, GMSPO and Ford Service)
Publish missed shipments / missed dollars reports daily
Publish On-Time-Delivery (OTD) report weekly
Provide monthly reports to the Plant Manager as required.
Maintain and publish all NAFTA / COO certificates
Maintain Customer requirements for packaging requirements (forms, corrugated and returnable)
Support and assist Quality on issues that arise.
Issue RMA (Return Material Authorization)
Performs other duties as assigned.
Education/Training Requirements Associates’ degree and a minimum of three (3) years of customer service experience in an automotive manufacturing environment.
Any equivalent combination of experience and training which provides the required knowledge, skills and abilities may be substituted.
Seniority Level
Associate
Employment Type
Full-time
Job Function
Customer Service
Industries
Motor Vehicle Manufacturing
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
Disability insurance
Additional Information Get notified about new Customer Service Analyst jobs in Morgantown, KY .
#J-18808-Ljbffr
Salary $12.00 - $15.00 per hour
Position Summary The Customer Service Analyst position is responsible for interacting with customers to provide information in response to inquiries about products, services and orders and to handle and resolve customer issues.
Essential Duties and Responsibilities
Enter all manual material releases and customer orders
Monitor and apply all running changes of product
Monitor customer websites as required
Respond to customer notifications for build out parts and issue obsolescence to appropriate departments as required.
Arrange customer expedites as required
Work directly with Shipping to ensure customer expectations are being met
Communicate issues that arise with customers on timely basis
Analyze customer orders daily for accuracy (making sure all lead times are being adhered to – drop in and drop out orders) Communicate with Customer on a timely basis any issues or concerns
Issue shipment releases as required for OEM direct (Ford, Chrysler, GMSPO and Ford Service)
Publish missed shipments / missed dollars reports daily
Publish On-Time-Delivery (OTD) report weekly
Provide monthly reports to the Plant Manager as required.
Maintain and publish all NAFTA / COO certificates
Maintain Customer requirements for packaging requirements (forms, corrugated and returnable)
Support and assist Quality on issues that arise.
Issue RMA (Return Material Authorization)
Performs other duties as assigned.
Education/Training Requirements Associates’ degree and a minimum of three (3) years of customer service experience in an automotive manufacturing environment.
Any equivalent combination of experience and training which provides the required knowledge, skills and abilities may be substituted.
Seniority Level
Associate
Employment Type
Full-time
Job Function
Customer Service
Industries
Motor Vehicle Manufacturing
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
Disability insurance
Additional Information Get notified about new Customer Service Analyst jobs in Morgantown, KY .
#J-18808-Ljbffr