Mountville Mills, Inc
MatWorks - Customer Experience Representative
Mountville Mills, Inc, Dalton, Georgia, us, 30722
MatWorks - Customer Experience Representative
Job Category:
Office Hourly
Requisition Number:
MATWO001339
Posted: January 6, 2026
Full-Time
On-site
Locations Showing 1 location
Plant 5 340 Cross Plains Blvd SE Dalton, GA 30721, USA
JOB SUMMARY:
The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise with orders (replacements, credits, etc.), to ensure 100% customer satisfaction.
ESSENTIAL FUNCTIONS OF THE JOB:
Process customer orders
Answer phone or email inquiries
Provide product information and meet service requests
Track orders and coordinate correction of orders
Process inquiries on shipping status, pricing or invoicing information, and various website questions
Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction
File claims with freight carriers related to quantity shortages, quality issues, and transit related cargo loss or damage.
Local Candidates Only - No Relocation Assistance Provided
QUALIFICATIONS:
Strong written and oral communication skills
Detail and task-oriented and possess creative problem-solving skills
Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
A team player with strong computer skills
Highly motivated, strong work ethic, sense of urgency, and is a self-starter
Post-secondary education or college degree preferred
COMPENSATION:
Starting at $18/hour. Based on experience and qualifications.
BENEFITS:
Matworks offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.
WORK HOURS:
General office hours, Monday - Friday 8am-5pm, plus occasional overtime.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Office Hourly
Requisition Number:
MATWO001339
Posted: January 6, 2026
Full-Time
On-site
Locations Showing 1 location
Plant 5 340 Cross Plains Blvd SE Dalton, GA 30721, USA
JOB SUMMARY:
The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise with orders (replacements, credits, etc.), to ensure 100% customer satisfaction.
ESSENTIAL FUNCTIONS OF THE JOB:
Process customer orders
Answer phone or email inquiries
Provide product information and meet service requests
Track orders and coordinate correction of orders
Process inquiries on shipping status, pricing or invoicing information, and various website questions
Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction
File claims with freight carriers related to quantity shortages, quality issues, and transit related cargo loss or damage.
Local Candidates Only - No Relocation Assistance Provided
QUALIFICATIONS:
Strong written and oral communication skills
Detail and task-oriented and possess creative problem-solving skills
Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
A team player with strong computer skills
Highly motivated, strong work ethic, sense of urgency, and is a self-starter
Post-secondary education or college degree preferred
COMPENSATION:
Starting at $18/hour. Based on experience and qualifications.
BENEFITS:
Matworks offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.
WORK HOURS:
General office hours, Monday - Friday 8am-5pm, plus occasional overtime.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr