Vestis Corporation
Overview
The Territory Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for territory service results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits.
Responsibilities
Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
Report directly to a Service Manager or where a Sr. Territory Manager is present, will report to the Sr. Territory Manager. If neither are present, will report to the General Manager
Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
Assist in the new account installations as directed by Service Manager and/or General Manager
Manage day‑to‑day activities of customer service program(s) for the territory
Visit all required customers each quarter to review growth and service opportunities
Ensure RSRs respond to and resolve all service requests timely
Set clear expectations for customer service and lead by example
Spend 60% of time traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day‑to‑day situation follow‑up)
Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
Recruit, select and hire Route Sales employees
Complete in‑person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement
Deliver and participate in training to ensure customer retention and service goals are met
Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution
Attend meetings and complete necessary administrative work to improve customer satisfaction
Coordinate collections for accounts receivable
Protect and manage merchandise control processes
Promote and sustain a safety culture
Investigate and report on all accidents or incidents, within 24 hours of notification
Knowledge, Skills & Abilities
Demonstrated ability to successfully interface with a variety of organizational functions to get the job done
Strong interpersonal, analytical, communication, and customer service skills
Considerable negotiation skills
Computer proficiency, including working knowledge of MS Office software
Exposure to sales function preferred
Considerable skills in management, human relations, and communication
Working Environment & Safety Requirements
Majority of time will be driving your own vehicle or company step‑van to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.)
Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions
Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance
Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance
Experience & Qualifications
High school diploma or equivalent; Bachelor’s degree in related field preferred or equivalent experience
Two years of service and route‑based industry experience, with proven track record for growing customer accounts
Previous profit and loss accountability and/or contract‑managed service experience preferred
Significant customer interface and service experience
Production planning, maintenance, or warehouse operations experience preferred
License Requirements / Certifications
Valid Driver’s license
Automobile insurance on personal vehicle
Successful completion of criminal background, motor vehicle record, and drug screen checks.
Open to relocation for advancement opportunities.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing, Facilities Services
Location Fort Worth, TX
#J-18808-Ljbffr
Responsibilities
Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
Report directly to a Service Manager or where a Sr. Territory Manager is present, will report to the Sr. Territory Manager. If neither are present, will report to the General Manager
Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
Assist in the new account installations as directed by Service Manager and/or General Manager
Manage day‑to‑day activities of customer service program(s) for the territory
Visit all required customers each quarter to review growth and service opportunities
Ensure RSRs respond to and resolve all service requests timely
Set clear expectations for customer service and lead by example
Spend 60% of time traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day‑to‑day situation follow‑up)
Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
Recruit, select and hire Route Sales employees
Complete in‑person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement
Deliver and participate in training to ensure customer retention and service goals are met
Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution
Attend meetings and complete necessary administrative work to improve customer satisfaction
Coordinate collections for accounts receivable
Protect and manage merchandise control processes
Promote and sustain a safety culture
Investigate and report on all accidents or incidents, within 24 hours of notification
Knowledge, Skills & Abilities
Demonstrated ability to successfully interface with a variety of organizational functions to get the job done
Strong interpersonal, analytical, communication, and customer service skills
Considerable negotiation skills
Computer proficiency, including working knowledge of MS Office software
Exposure to sales function preferred
Considerable skills in management, human relations, and communication
Working Environment & Safety Requirements
Majority of time will be driving your own vehicle or company step‑van to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.)
Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions
Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance
Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance
Experience & Qualifications
High school diploma or equivalent; Bachelor’s degree in related field preferred or equivalent experience
Two years of service and route‑based industry experience, with proven track record for growing customer accounts
Previous profit and loss accountability and/or contract‑managed service experience preferred
Significant customer interface and service experience
Production planning, maintenance, or warehouse operations experience preferred
License Requirements / Certifications
Valid Driver’s license
Automobile insurance on personal vehicle
Successful completion of criminal background, motor vehicle record, and drug screen checks.
Open to relocation for advancement opportunities.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing, Facilities Services
Location Fort Worth, TX
#J-18808-Ljbffr