Community Relations Representative Job at Essex Property Trust in San Francisco

Community Relations Representative

San Francisco, CA

Location: SFO 582 MB360 (Essex office)

Position Type: Regular, Full‑time, Entry level

The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move‑in and move‑out processes, and supporting community management operations with a high level of customer service and professionalism.

What You Will Do

• Serve as the primary in‑person contact for residents.
• Manage all communications and inquiries via the customer relationship management (CRM) system.
• Facilitate seamless move‑in and move‑out experiences, including handling necessary paperwork, conducting in‑person identification checks, and addressing resident questions both in‑person and virtually.
• Promote excellent resident experience by addressing questions and concerns promptly and professionally.
• Respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
• Maintain in‑depth knowledge of the assigned community portfolio, including property‑specific features and operations.
• Collaborate with the Community Management Team to support community operations and meet customer satisfaction targets.
• Assist in organizing and participating in occasional resident events across the property portfolio.
• Handle confidential resident and property information with discretion and professionalism.
• Post notices across the property portfolio as needed.
• Perform other duties and special projects assigned to support community operations and resident satisfaction.
• Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord‑Tenant regulations, and OSHA standards.
• Provide regular, consistent, and timely in‑person attendance.

What You Will Need

• High school diploma or equivalent required; college degree preferred.
• One year of experience in a customer service environment preferred.
• Commitment to providing exceptional customer service and a desire to help people.
• Strong organizational and time‑management skills to handle multiple responsibilities effectively.
• Ability to work independently and collaboratively in a centralized, high‑volume hub environment.
• Must work on‑site in the office five days per week.
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
• Ability to read, write, speak, and understand English.
• Capability to use a personal smart device for apps related to property operations and communication.

What The Job Requires

• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders.
• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord‑Tenant, Local Building Codes, OSHA, and EEOC.
• Excellent verbal and written communication skills; ability to create, compose, and edit written materials.
• Regular, consistent, and timely attendance required.
• Five‑day workweek that may include weekend coverage; may involve extended periods of sitting and occasional walking or use of stairs.
• Use of standard office equipment such as computers, phones, and printers.
• Availability to work a flexible schedule, including weekends.
• Travel required for occasional meetings, training, and community visits.

What You Will Bring To The Table

• Ability to collaborate with coworkers in person and virtually to achieve customer goals.
• Ability to comprehend, analyze, and interpret documents.
• Problem‑solving skills involving multiple options in complex situations.
• Decisions made with a thorough understanding of procedures, company policies, and business practices to achieve results and deadlines.
• Highly organized with demonstrated project‑management skills.
• Ability to exercise initiative and meet all job requirements and assignments.

Benefits & Compensation

All full‑time regular associates are offered competitive salaries, career growth opportunities, and eligibility for benefit packages including medical, dental, vision, paid parental leave, 401(k) employer match, excellence rewards, wellness programs, and more. We provide 12 paid holidays and 15 PTO days to support work/life balance. Most positions are eligible for a 20% housing discount. Eligibility for Essex’s discretionary Annual Bonus program is also available.

Pay range: $26.92 – $36.00 per hour (new hires typically start between $26.92 and $31.25 per hour). Final salary offer will be determined after reviewing relevant factors, including but not limited to skill set, experience, internal equity, and other business needs.