Government Jobs
DSHS ESA Customer Service Specialist 2
Government Jobs, Lakewood, Washington, United States, 98499
Customer Service Specialist 2
We are currently seeking a Customer Service Specialist 2 to join our team here at the Department of Social and Health Services (DSHS) in Lakewood, WA. In this role you will serve customers independently, research & resolve customer complaints in person, by telephone, or electronically and utilize agency programs and resources to aid in delivering accurate information, while maintaining the appropriate level of confidentiality. Issue negotiables to clients and explain related policies and procedures. This opportunity is in person, in the office 5 days a week Monday through Friday from 8am - 5pm. Some of what you'll do: Interact positively and respectfully with external and internal customers either by telephone, electronically or face to face to address their needs Respond promptly to customer inquiries. Assess the circumstances and utilize agency programs such as Barcode, JP Morgan, E-Jas, Scheduler, Blue Slip, ACES Online, SharePoint, etc. to research and deliver accurate information Issue EBT cards, bus passes, gift cards, and vouchers to customers who have been authorized for benefits and explain how to use them Maintain accurate logs for negotiables Interpret agency policy and procedures and resolve issues by applying knowledge of the laws, regulation Provide guidance and general information services for all customers What we're looking for: Someone who is a quick learner, team player and able to self-start projects and stay focused on priorities and capable of working with all walks of life. Who should apply? Those with: An Associate degree AND Two years of experience providing assistance to customers regarding inquiries, complaints, or problems. OR A Bachelor's degree; OR Equivalent experience providing assistance to customers regarding inquiries, complaints or problems. The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
We are currently seeking a Customer Service Specialist 2 to join our team here at the Department of Social and Health Services (DSHS) in Lakewood, WA. In this role you will serve customers independently, research & resolve customer complaints in person, by telephone, or electronically and utilize agency programs and resources to aid in delivering accurate information, while maintaining the appropriate level of confidentiality. Issue negotiables to clients and explain related policies and procedures. This opportunity is in person, in the office 5 days a week Monday through Friday from 8am - 5pm. Some of what you'll do: Interact positively and respectfully with external and internal customers either by telephone, electronically or face to face to address their needs Respond promptly to customer inquiries. Assess the circumstances and utilize agency programs such as Barcode, JP Morgan, E-Jas, Scheduler, Blue Slip, ACES Online, SharePoint, etc. to research and deliver accurate information Issue EBT cards, bus passes, gift cards, and vouchers to customers who have been authorized for benefits and explain how to use them Maintain accurate logs for negotiables Interpret agency policy and procedures and resolve issues by applying knowledge of the laws, regulation Provide guidance and general information services for all customers What we're looking for: Someone who is a quick learner, team player and able to self-start projects and stay focused on priorities and capable of working with all walks of life. Who should apply? Those with: An Associate degree AND Two years of experience providing assistance to customers regarding inquiries, complaints, or problems. OR A Bachelor's degree; OR Equivalent experience providing assistance to customers regarding inquiries, complaints or problems. The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.