WillScot Corporation
Credit and Collections Specialist
WillScot Corporation, Scottsdale, Arizona, United States, 85251
Credit and Collections Specialist
We are seeking a proactive and customer-focused Collections Specialist to join our Credit & Collections team with a focus on accounts receivable tied to mergers and acquisitions and new customer onboarding. This role is vital in ensuring a smooth transition for newly acquired or onboarded customers by confirming accurate billing, resolving payment barriers, and supporting a best-in-class post-invoicing experience. You will collaborate across departments to manage receivables, drive timely payments, and improve onboarding outcomes. Customer Engagement & A/R Management Serve as the primary point of contact for customers post-acquisition or onboarding to validate account setup and billing accuracy. Proactively reach out following the first invoice to confirm receipt, contacts, and payment timelines. Manage a portfolio of commercial A/R tied to M&A activity, working to resolve legacy account discrepancies and ensure seamless integration. Issue Resolution & Collections Place and receive customer calls related to past-due balances while providing exceptional service and professional resolution. Identify and resolve barriers to payment, including incorrect contacts, missing purchase orders, tax documentation, or system setup errors. Negotiate and document payment arrangements or settlements when needed, while maintaining a positive customer relationship. Collaboration & Cross-Functional Support Partner with Sales, Billing, Customer Success, and Integration teams to ensure smooth transitions and alignment on expectations. Provide insights and feedback to improve onboarding processes and reduce future A/R issues. Escalate unresolved or high-risk accounts with clear documentation and recommendations. System Documentation & Cash Application Support Maintain thorough documentation of customer communications, issue resolutions, and payment commitments in internal platforms (e.g., GetPaid, Salesforce). Assist with unapplied cash efforts by identifying unmatched payments and working with internal teams to resolve. Conduct skip tracing when contact with a customer has been lost. Education and Qualifications College degree or equivalent professional experience. 2+ years of experience in commercial collections or B2B A/R. Minimum 3 years of Construction A/R experience required. Strong understanding of billing, onboarding, and the contract-to-cash lifecycle. Proficiency with Microsoft Office Suite and experience using systems such as GetPaid, Salesforce, SAP, or similar ERP/AR platforms. Excellent communication and interpersonal skills with a customer-first mindset. Organized, self-motivated, and capable of managing a high-volume portfolio. Ability to influence resolution and foster strong working relationships. What Success Looks Like Timely resolution of payment barriers post-onboarding or acquisition. Strong customer relationships and reduced time-to-payment for new and integrated accounts. Clear and accurate account documentation and communication trails. Improved onboarding and billing practices through continuous feedback and collaboration. This posting is for an existing position. Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed. All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs. We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
We are seeking a proactive and customer-focused Collections Specialist to join our Credit & Collections team with a focus on accounts receivable tied to mergers and acquisitions and new customer onboarding. This role is vital in ensuring a smooth transition for newly acquired or onboarded customers by confirming accurate billing, resolving payment barriers, and supporting a best-in-class post-invoicing experience. You will collaborate across departments to manage receivables, drive timely payments, and improve onboarding outcomes. Customer Engagement & A/R Management Serve as the primary point of contact for customers post-acquisition or onboarding to validate account setup and billing accuracy. Proactively reach out following the first invoice to confirm receipt, contacts, and payment timelines. Manage a portfolio of commercial A/R tied to M&A activity, working to resolve legacy account discrepancies and ensure seamless integration. Issue Resolution & Collections Place and receive customer calls related to past-due balances while providing exceptional service and professional resolution. Identify and resolve barriers to payment, including incorrect contacts, missing purchase orders, tax documentation, or system setup errors. Negotiate and document payment arrangements or settlements when needed, while maintaining a positive customer relationship. Collaboration & Cross-Functional Support Partner with Sales, Billing, Customer Success, and Integration teams to ensure smooth transitions and alignment on expectations. Provide insights and feedback to improve onboarding processes and reduce future A/R issues. Escalate unresolved or high-risk accounts with clear documentation and recommendations. System Documentation & Cash Application Support Maintain thorough documentation of customer communications, issue resolutions, and payment commitments in internal platforms (e.g., GetPaid, Salesforce). Assist with unapplied cash efforts by identifying unmatched payments and working with internal teams to resolve. Conduct skip tracing when contact with a customer has been lost. Education and Qualifications College degree or equivalent professional experience. 2+ years of experience in commercial collections or B2B A/R. Minimum 3 years of Construction A/R experience required. Strong understanding of billing, onboarding, and the contract-to-cash lifecycle. Proficiency with Microsoft Office Suite and experience using systems such as GetPaid, Salesforce, SAP, or similar ERP/AR platforms. Excellent communication and interpersonal skills with a customer-first mindset. Organized, self-motivated, and capable of managing a high-volume portfolio. Ability to influence resolution and foster strong working relationships. What Success Looks Like Timely resolution of payment barriers post-onboarding or acquisition. Strong customer relationships and reduced time-to-payment for new and integrated accounts. Clear and accurate account documentation and communication trails. Improved onboarding and billing practices through continuous feedback and collaboration. This posting is for an existing position. Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed. All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs. We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.